GovWell Technologies

Operations

• Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations
• Partner with Customer Success to support implementations, translating defined requirements into accurate, scalable configurations within the product
• Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience
• Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch
• Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform

Deployment Operations Manager

Analytics Engineer

• Execute customer data migrations and GIS onboarding end-to-end.
• Own onboarding data quality and correctness by identifying gaps, inconsistencies, and edge cases in legacy data.
• Serve as the primary technical point of contact during onboarding.
• Operate and improve repeatable onboarding processes using internal tools, templates, and playbooks.
• Provide structured feedback to Product and Engineering teams by documenting recurring issues.

Data Solutions Engineer

Full-stack Engineer

• Unblock complex enterprise deployments by diagnosing and resolving technical and workflow blockers during high-stakes launches.
• Partner with Sales and Deployment Strategy on late-stage deals, providing technical feasibility judgment and credibility with senior municipal stakeholders.
• Translate bespoke customer requirements into scalable abstractions and propose productizable solutions.
• Build targeted code or configuration when necessary, while avoiding long-term product fragmentation or debt.
• Travel to complex or high-value municipalities to understand constraints firsthand and accelerate execution.
• Escalate durable product opportunities back to core teams and help shape roadmap decisions.
• Protect product coherence by ensuring enterprise work aligns with long-term platform strategy.

Forward Deployed Software Engineer

Business Development Rep

• Grow the business by engaging and building relationships with potential customers on the phone, over email, and at events & conferences.
• Contribute to our growth strategy via creative new outreach strategies and messaging that resonates.
• Hustle, a lot.
• Help define our company culture as an exciting place to work and grow.

Business Development Manager

• Build, test, and ship full-stack features across GovWell’s platform — from intuitive resident-facing interfaces to scalable backend services that power government workflows.
• Collaborate closely with teammates to translate customer needs into usable, high-impact product functionality.
• Take ownership of product areas end-to-end, ensuring features are reliable, maintainable, and performant in real-world government environments.
• Contribute to technical design discussions, code reviews, and best practices that strengthen the team’s engineering culture and velocity.
• Use customer feedback and product data to iterate quickly, improving both resident experiences and government efficiency.

Full-Stack Software Engineer

Marketing

• Own conference and field marketing strategy, including event selection, goal-setting, speaking opportunities, and budget allocation tied to pipeline and ROI.
• Lead end-to-end execution across conferences and events, managing vendors, booth logistics, travel coordination, staffing plans, merchandise, inventory, and on-site support.
• Build and enforce disciplined playbooks for pre-event planning, lead capture, CRM tracking, marketing follow-up, and sales handoff to maximize lead conversion.
• Launch and scale hosted side events and activations tied to strategic priorities.
• Analyze performance data to continuously refine event mix, improve conversion rates, and increase pipeline generated per event.
• Partner closely with Business Development team and leadership to ensure field efforts align tightly with revenue priorities.
• Represent GovWell at regional and national events, ensuring we show up polished and prepared for prospects and customers.

Senior Field Marketing Manager

• Design and implement repeatable deployment frameworks that standardize how GovWell launches enterprise customers.
• Build scalable migration and data tooling to import, transform, validate, and reconcile legacy datasets, including customer-specific geospatial (GIS) data.
• Partner with customer-facing teams to unblock complex launches and convert one-off solutions into reusable systems.
• Reduce time from signed contract to production go-live through automation, guardrails, and improved workflows.
• Productize common enterprise requirements into configurable systems rather than bespoke implementations.
• Define deployment standards and best practices to make launches safer and more predictable over time.
• Build internal tooling that reduces manual effort and operational overhead for teams supporting live customers.

Software Engineer – Deployment

• Design, prototype, build, and launch AI-powered workflow automation products.
• Take full ownership of AI product development.
• Collaborate closely with design, engineering, and government domain experts.
• Leverage cutting-edge models and custom LLM systems.
• Use agency feedback to iterate and improve automation features.

AI Product Engineer

Mechanical Engineer

• Own frontend architecture foundations, including shared component systems, state patterns, and UI primitives.
• Translate system-level design direction into composable, reusable React components.
• Establish and enforce accessibility standards across the platform, including WCAG compliance and inclusive interaction patterns.
• Improve performance across high-volume operational workflows.
• Design and implement safe, interpretable human-in-the-loop interaction primitives for AI-powered features.
• Embed early with product pods to shape implementation strategy and maintain frontend consistency.
• Continuously refactor and consolidate existing surfaces to reduce entropy and improve usability over time.

Founding Design Engineer

Product Designer

• Own system-level product coherence across GovWell by defining shared interaction patterns, reference workflows, terminology, and design systems that prevent divergence as teams ship in parallel.
• Prototype and iterate rapidly using AI-native tools such as Lovable, Figma AI, and Cursor-assisted workflows to explore ideas, test workflows, and unblock engineering.
• Support 0→1 incubation work, especially AI-powered products, by providing rapid feedback, prototypes, and direction while keeping experimentation lightweight.
• Partner closely with Product Management on roadmap sequencing and UX strategy to ensure cross-team initiatives fit together into a cohesive experience.
• Design core government workflows end-to-end, deeply understanding how staff operate in areas like permitting, inspections, licensing, planning, and payments, and simplifying the highest-frequency paths.
• Embed directly with engineers early in shaping, providing fast, high-leverage design direction that enables teams to ship quickly without heavy process or downstream redesign.
• Establish lightweight but scalable design foundations, including components, patterns, and information architecture, without overbuilding systems or ceremony.
• Raise the quality bar over time as the product matures, removing complexity, improving usability, and reinforcing a unified platform experience.
• Ensure GovWell’s product reflects the realities of operational government work: high volume, high stakes, and low tolerance for confusion.

Founding Product Designer

Product Manager

• Own product sequencing and prioritization across teams, including quarterly and annual roadmaps with clear tradeoffs, dependencies, and rationale.
• Independently ramp on the GovWell product by exploring workflows firsthand and using tools like Cursor and the codebase to understand system behavior and constraints.
• Run customer discovery end-to-end, including calls, onsite visits, and workflow shadowing with government teams.
• Write clear PRDs, specs, and problem statements that enable engineers to execute autonomously.
• Partner deeply with engineering leads and design to frame problems correctly and ensure solutions fit into a coherent, scalable platform.
• Prototype and iterate quickly using tools like Lovable, Figma, Cursor and AI prototyping to validate workflows before engineering investment.
• Conduct competitive, domain, and regulatory research to inform product decisions.
• Maintain platform coherence over time, preventing fragmentation across teams and product surfaces.

Founding Product Manager

• Own GovWell’s deployment and reliability platform, ensuring systems are production-safe, observable, and resilient as customer and engineering load grows.
• Build and evolve CI/CD foundations that improve deployment speed, safety, and repeatability across multiple teams shipping independently.
• Establish and maintain observability systems, including metrics, logging, tracing, alerting, and on-call foundations.
• Lead incident response practices, including playbooks, escalation paths, postmortems, and continuous reliability improvements.
• Own platform-level security and compliance foundations, including SOC 2 readiness, vulnerability management, and access controls.
• Improve infrastructure efficiency and cost performance in partnership with engineering leadership.
• Build internal tooling that enables product engineers to focus on feature development rather than infrastructure overhead.

Founding Software Engineer – Platform

Account Executive

• Own the full sales cycle for cities and counties across the U.S., from initial discovery through close.
• Run effective discovery conversations to understand government workflows, constraints, and decision-making processes.
• Lead product demonstrations and manage multi-stakeholder buying processes typical of public-sector sales.
• Consistently close $20K+ ACV deals and manage a healthy, well-organized pipeline.
• Travel as needed to meet late-stage prospects and represent GovWell at industry conferences and events.
• Contribute to improving sales messaging, process, and execution through iteration and feedback from the field.
• Partner closely with leadership, product, and customer teams to deliver a strong end-to-end customer experience.