Deployment Operations Manager
GovWell Technologies
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $70,000 - $90,000 per year
About the role
- Build and configure customer workflows inside GovWell by creating digital forms, automations, and process logic that reflect real-world government operations
- Partner with Customer Success to support implementations, translating defined requirements into accurate, scalable configurations within the product
- Provide live chat support to customers and users through Intercom, troubleshooting issues and ensuring a smooth day-to-day experience
- Iterate on workflows and configurations based on customer feedback and usage, improving how processes function after launch
- Identify recurring issues, edge cases, and inefficiencies in implementations, and surface clear feedback to Product and Engineering to improve the platform
Requirements
- 0–3+ years in fast-paced, execution-heavy environments such as startups, operations roles, or consulting
- Highly detail-oriented and execution-focused, able to turn ambiguous problems into structured solutions
- Fast learner with strong problem-solving instincts and a bias toward action
- Comfortable working directly with customers and navigating real-world complexity
- High agency and work ethic, motivated to move quickly and get things done
- Excited by GovWell’s mission and driven to improve how governments serve their communities
Benefits
- Competitive salary
- Meaningful equity
- Up to 100% premiums covered for medical, dental, and vision insurance
- Unlimited / flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
workflow configurationdigital forms creationautomationprocess logictroubleshootingcustomer support
Soft Skills
detail-orientedexecution-focusedproblem-solvingcustomer interactionhigh agencywork ethicfast learner