GoodLeap

• Prepare, file, and ensure compliance with state and local sales tax returns for all applicable jurisdictions. Assist in taxability analysis on new and existing products/services to ensure proper tax treatment. Assist with sales tax registrations and maintain records of tax filings. Includes tracking and manage incoming and outgoing physical mail.
• Manage property tax compliance for all applicable jurisdictions, ensuring timely filing and payment of property taxes. Review property tax assessments, conduct research, and communicate with jurisdiction to dispute any discrepancies.
• Coordinating the timely and accurate annual IRS information reporting. Manage the validation of W-9 forms for vendors to ensure accurate 1099 reporting.
• Monitor and track outstanding checks and liabilities that may qualify as unclaimed property. Coordinate annual unclaimed property filings in compliance with State-specific requirements and escheatment laws.
• Stay current with changes in tax regulations across sales tax, property tax, IRS reporting, and unclaimed property.
• Respond to tax-related inquiries from internal departments and external agencies.
• Reconcile tax liabilities with the general ledger and manage monthly tax accruals.
• Assist in developing and maintaining tax-related documentation, policies, and procedure guides.
• Work closely with the VP of Tax to assist with various ad-hoc tax projects as needed.

Tax Analyst

Salesforce Administrator

• Provide frontline user support via help desk tickets, responding to questions, troubleshooting issues, and resolving user problems in the Salesforce environment with 1,000+ users (Service Cloud, Sales Cloud, Financial Services Cloud)
• Handle all basic administrative functions including user account maintenance, profiles and permissions, reports and dashboards, and other routine system tasks
• Maintain data quality through regular cleanup activities, duplicate management, and monitoring data integrity
• Assist in training and onboarding of new users, creating documentation, and helping users adopt platform features
• Support system maintenance activities including testing of updates, minor configuration changes, and coordination with vendors when needed

Director

• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes.
• Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations.
• Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders.
• Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness.
• Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions.
• Provides leadership and strategic oversight to servicing and collections analytics teams.

Director of Servicing – Strategy & Analytics

Manager

• Oversee daily operational execution performed by third-party sub-servicers.
• Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments.
• Validate payment application processes, refunds, adjustments, and exception handling.
• Monitor delinquency management, charge-offs, recoveries, and lifecycle events.
• Ensure operational execution aligns with regulatory and investor requirements.
• Develop deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows.
• Serve as servicing lead for product updates, enhancements, and new feature implementation.
• Translate business requests into clear operational requirements for the sub-servicer.
• Manage execution of servicing-related product changes including testing, validation, and deployment.
• Ensure alignment between Product, Technology, Compliance, and the sub-servicer during change implementation.
• Monitor vendor performance against defined SLAs, KPIs, and contractual obligations.
• Conduct recurring operational and performance reviews with servicing partners.
• Lead root cause analysis and remediation planning for servicing defects or compliance gaps.
• Ensure vendor processes align with internal control standards and audit requirements.
• Oversee compliance with applicable regulations including Reg X, Reg Z, FCRA, FDCPA (as applicable), and UDAAP.
• Support internal audits, regulatory exams, and investor reviews.
• Conduct targeted file reviews and transaction testing to validate servicing accuracy.
• Partner with Compliance and Risk teams to address findings and implement corrective actions.
• Reconcile internal portfolio data to servicer source system reporting.
• Review investor reporting inputs and outputs for completeness and accuracy.
• Monitor credit bureau reporting (Metro 2) and dispute resolution processes.
• Identify emerging operational or regulatory risks and escalate material issues appropriately.

Manager, Servicing Enablement

AI Engineer

• Collaborate with product, architecture, and design leads to deliver highly-available, fault-tolerant products and services.
• Work on significant and unique technical challenges, evaluate and recommend solutions, and guide decision making by considering technical tradeoffs.
• Grasp both the technical and business perspective so you can help drive innovation
• Work autonomously and be self-disciplined, requiring no supervision or guidance
• Mentor and coach the team members to grow both their technical skills and soft skills.

Staff AI Engineer

Vice President

• Define and execute GoodLeap’s VPP strategy, aligned with corporate goals.
• Build and lead a cross-functional team spanning sales, operations, product, and regulatory affairs.
• Lead sales and business development with utilities, grid operators (CAISO, ERCOT, ISO-NE, etc.), and community choice aggregators (CCAs).
• Negotiate and close contracts for VPP participation in demand response, capacity, and grid services markets.
• Represent GoodLeap in regulatory proceedings, market stakeholder groups, and industry forums.
• Develop VPP offerings that deliver value to customers, utilities, and GoodLeap (bill credits, resiliency, revenue streams).
• Partner with technology vendors (DERMS, software platforms, aggregators) to build scalable and reliable VPP operations.
• Ensure compliance with CPUC, FERC, and state-level market rules.
• Build strategic alliances with solar/battery OEMs, aggregators, and financing partners.
• Collaborate with GoodLeap’s financing and installer network to expand customer enrollment.
• Track, analyze, and report on VPP performance, market potential, and emerging opportunities.

Senior Vice President, Virtual Power Plants

Full-stack Engineer

• Design and lead backend architecture that supports AI/ML-powered features across mobile and API surfaces
• Own end-to-end technical strategy for embedding LLMs, embedding stores, and personalized content delivery
• Partner with product and design to scope features, validate feasibility, and ensure execution aligns with business impact
• Build tools and services to help other team members experiment and ship AI-enhanced features responsibly and efficiently
• Influence engineering standards and promote excellence in observability, performance, and security
• Mentor engineers across teams, helping them level up in areas of backend architecture, AI integration, and delivery quality
• Collaborate with cross-functional partners across QA, Mobile, Data Science, Product, and Marketing

Staff Software Engineer – AI

Product Manager

• Product Strategy – Work closely with senior leaders to set an ambitious and clear product vision for growing and scaling our business and product offerings. Be data-focused, leveraging data and business insights to evaluate the performance of your product against business objectives, and pivot/adjust as appropriate, balancing risks, costs, and benefits effectively. Be in tune with the competitive and industry landscape to identify customer needs and trends.
• Execution – Be responsible for all aspects of technology product development including discovery, requirements gathering, development, and implementation of features. Ensure rigor in execution and attention to detail by effectively managing the product backlog. Coordinate seamless Go-to-Market activities. Work closely with key stakeholders to ensure alignment and manage expectations. Work closely with partners across the board, including Sales, Marketing, Operations, Compliance, Engineering, etc.
• Leadership – Motivate the engineering squad to leverage individual strengths to overcome challenges. Model team norms and contribute to positive team dynamics, leading to continuous team performance improvement. Foster an environment of trust, effectively communicating within the squads and with an ecosystem of stakeholders.
• Communication and Reporting – Regularly provide updates to senior leaders, stakeholders, partners, squad members, etc. Effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product.

Senior Product Manager, Mortgage

• Product Strategy – Work closely with senior leaders to set an ambitious and clear product vision for growing and scaling our business and product offerings. Be uber data-focused, leveraging data and business insights to evaluate the performance of your product against business objectives, and pivot/adjust as appropriate, balancing risks, costs, and benefits effectively. Be in tune with the competitive and industry landscape to identify customer needs and trends.
• Execution – Be responsible for all aspects of technology product development including discovery, requirements gathering, development, and implementation of features. Ensure rigor in execution and attention to detail by effectively managing the product backlog. Coordinate seamless Go-to-Market activities. Work closely with key stakeholders to ensure alignment and manage expectations. Work closely with partners across the board, including UX, Sales, Marketing, Business Development, Legal, Engineering, etc.
• Leadership – Motivate the engineering squad to leverage individual strengths to overcome challenges. Model team norms and contribute to positive team dynamics, leading to continuous team performance improvement. Foster an environment of trust, effectively communicating within the squads and with an ecosystem of stakeholders.
• Communication and Reporting – Regularly provide updates to senior leaders, stakeholders, partners, squad members, etc. Effectively tailor communications to the appropriate audience to ensure broad alignment, awareness, and advocacy of the product.

Product Manager, Payments

• Lead and mentor engineering managers and senior ICs across multiple teams, promoting a high-performance, collaborative culture.
• Define the engineering vision and roadmap in alignment with company goals and product strategy.
• Foster a culture of ownership, accountability, and technical excellence.
• Drive hiring and talent development to build a strong, diverse engineering organization.
• Architect and guide the implementation of a distributed, event-driven platform leveraging Python, FastAPI, and modern software delivery practices.
• Ensure systems are robust, scalable, secure, and highly available, capable of supporting complex energy modeling and analytics.
• Lead technical reviews, design sessions, and engineering planning to ensure architectural decisions align with business needs and long-term maintainability.
• Establish and enforce software development best practices across SDLC, including coding standards, testing, monitoring, and documentation.
• Partner closely with Product, Design, Data, and Operations teams to align engineering efforts with customer outcomes and business impact.
• Own delivery and execution across large, complex initiatives—balancing velocity, quality, and cost.
• Define and track KPIs and SLAs to measure and continuously improve engineering performance and system reliability.
• Advance CI/CD pipelines, observability tooling, and deployment automation to enable rapid, reliable releases.
• Ensure adherence to security, compliance, and operational best practices across cloud-based infrastructure.
• Support platform scalability and maintainability through disciplined technical debt management and modular architecture.

Director, Software Engineering

• Own the end-to-end customer experience for servicing journeys, with an initial and deep focus on delinquency and at-risk customers.
• Responsible for designing scalable, compliant, and empathetic solutions that help customers self-serve, recover successfully —while reducing operational cost and complexity.
• Work at the intersection of customer experience, servicing operations, risk outcomes, and AI-powered automation, partnering closely with Engineering, Data, Servicing Operations, Legal/Compliance, and Portfolio Management.
• Measure success not only by experience quality, but by tangible improvements in delinquency outcomes, self-service adoption, and cost-to-serve.

Senior Product Manager

• Contribute to and articulate a bold and visionary product strategy for Conversational AI chat products that drives engagement, satisfaction, and operational efficiency for businesses across various industries.
• Collaborate closely with cross-functional teams to define product requirements, prioritize features, and deliver high-quality Conversational AI products that enhance customer engagement and satisfaction through personalized and efficient interactions.
• Gain a deep understanding of the Conversational AI landscape and the needs of users, leveraging that knowledge to develop new and innovative chat products that harness the power of Generative AI.
• Partner with service and business development teams to promote adoption of new products and features among users, and to identify new opportunities that drive growth.
• Define and analyze key product metrics and utilize data to make informed product decisions and continuously improve product performance.
• Act as a thought leader and advocate for the role of Conversational AI in driving a visionary agenda that positions Goodleap as a leader in providing immediate assistance and support through personalized and efficient interactions.

Principal Product Manager, AI

Security Operations

• The GoodLeap security team is responsible for both business enablement and safeguarding the organization’s information assets; it is involved in virtually all aspects of the business, from product safety and resilience, to building security paved roads, customer, partner, and regulatory trust, managing technology governance and compliance, and ensuring the privacy, and safety of GoodLeap’s customers, partners, and employees information.
• The senior security engineer role provides a unique opportunity to shape the security and resilience of GoodLeap systems, services, and operational processes.
• In this role, you will work closely with product, engineering, IT, and business teams within GoodLeap to design, build, implement, and operate security and fraud monitoring, detection, and response capabilities.

Senior Security Engineer, Security Operations

Product Marketing

• Own and execute go-to-market strategies for B2B payments technology and financing products, with growing responsibility for new SaaS platform capabilities for home improvement trades.
• Develop clear, differentiated product positioning and messaging across payments acceptance, financial workflows, and business operations.
• Partner closely with Product, Sales, Customer Success, and Creative to ensure alignment between product strategy, customer needs, and commercial execution.
• Support early-stage SaaS product go-to-market strategy and execution, including positioning, messaging, and launch readiness.
• Lead cross-functional launches and adoption campaigns for payments and financing products, including new features, programs, and product releases.
• Collaborate with Marketing and Sales to deliver integrated campaigns across lifecycle, demand generation, and customer communications.
• Test, refine, and optimize messaging, channels, and tactics to drive adoption, usage, and revenue impact.
• Enable Sales and Account teams with messaging frameworks, pitch decks, competitive positioning, customer-facing assets, and training materials.
• Support acquisition, activation, and expansion motions by aligning product messaging to contractor, SMB, enterprise, and strategic partner needs.
• Work closely with Sales to refine ICPs, qualification criteria, and funnel strategy across payments, financing, and SaaS offerings.
• Define and track KPIs tied to adoption, activation, conversion, retention, and product-led revenue growth.
• Analyze campaign and product performance to surface insights and continuously optimize go-to-market execution.
• Champion data-driven decision-making across product marketing initiatives.
• Develop a deep understanding of how contractors and home improvement professionals manage payments, financing, and day-to-day business operations.
• Conduct customer, market, and competitive research to inform product positioning and roadmap influence.
• Translate insights into actionable recommendations for Product, Growth, and Leadership teams.

Senior Product Marketing Manager

Accounts Payable

• Own and process all accounts payable, including vendor invoices, bill payments, and payment runs as well as assist with cash management
• Manage RAMP corporate credit card transactions, including review, coding, and reconciliation
• Process employee reimbursements through Zoho and ensure proper documentation and approvals
• Administer ApprovalMax workflows, ensuring invoices and reimbursements are properly approved and documented
• Reconcile bank accounts and credit card accounts on a routine basis
• Perform basic general ledger reconciliations related to AP, cash, and prepaid expenses
• Assist with petty cash controls and tracking, including international locations
• Work closely with international employees and vendors, supporting payments across multiple countries and currencies
• Proactively communicate with internal teams and vendors to resolve issues, discrepancies, or delays
• Complete end of year 1099s and donation tax receipts