GoodLeap

Solutions Engineer

• Partner with internal teams (engineering, operations, support, product) to identify repetitive processes and implement scalable, reliable automation solutions.
• Design, develop, and maintain automation workflows using tools like Zapier, N8N, Atlassian JSM, Slack and Zoom apps, and AWS Lambda.
• Evaluate and integrate AI-powered features of automation platforms to intelligently route, prioritize, and respond to workflows.
• Build and maintain dashboards or monitoring solutions to track automation performance and health.
• Write custom scripts using JavaScript, Python, or other suitable languages to extend automation capabilities.
• Contribute to the documentation and best practices of automation strategies at Goodleap.
• Collaborate with security and infrastructure teams to ensure automations comply with enterprise standards.

Senior AI Solutions Engineer

Full-stack Engineer

• Design, develop, and maintain scalable, high-quality web applications and APIs, focusing on Node.js and AWS services.
• Build secure, reliable, and compliant solutions for document generation, signing, and vaulting with an emphasis on scalability, performance, and maintainability.
• Collaborate with cross-functional teams, product managers, and legal experts, to deliver features that meet legal and business requirements.
• Analyze legal documents and business needs to design technical solutions that ensure compliance and accuracy.
• Write testable, reliable code and implement continuous deployment practices for production systems.
• Participate in design and code reviews, providing technical feedback to uphold engineering excellence.
• Mentor and support the career development of engineers through pair programming, technical guidance, and knowledge sharing.
• Analyze and optimize application code, APIs, and distributed systems to ensure efficiency and reliability.
• Deploy, monitor, and troubleshoot large-scale systems to maintain high availability and resolve issues in a timely manner.
• Stay current with emerging technologies, driving hands-on implementation and innovation across the platform.

Senior Software Engineer

Analyst

• Support third-party issuance of asset-backed securitizations including coordinating diligence materials, reviewing offering memorandums, preparing transaction presentations, and working with deal parties such as investment banks, rating agencies, accountants, trustees, and legal counsel.
• Prepare, reconcile, and validate monthly investor reports and trustee reporting packages for outstanding securitization transactions, ensure accuracy and compliance with transaction documents.
• Monitor collateral performance and analyze and communicate trends in credit, payments, delinquencies, and losses to internal stakeholders, assist in preparing performance summaries for investors and management.
• Develop, maintain, and enhance dynamic cash flow models for new products, securitizations, and alternative financing structures, perform scenario analysis and stress testing.
• Responsible for preparation and reconciliation of monthly reports for outstanding transactions.
• Contribute to strategic capital markets initiatives, new funding structures, new product development, process improvements automation efforts and other cross-functional projects as needed.

Capital Markets Analyst

• Collaborate with Staff engineers, product, architecture, and design leads to deliver highly-available fault-tolerant products and services.
• Work on significant and unique technical challenges, evaluate and recommend solutions, and guide decision making by considering technical tradeoffs.
• Grasp both the technical and business perspective so you can help drive innovation
• Work autonomously and be self-disciplined, requiring minimal supervision or guidance
• Collaborate with other team members and coach more junior team members to grow both their technical skills and soft skills.

Senior Software Engineer, AI Solutions

Product Manager

• Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience.
• Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses.
• Partner with Security to strengthen identity and account integrity, shaping product- side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity.
• Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations.
• Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience.
• Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses.
• Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready.
• Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal.

Principal Product Manager, Fraud and Risk

Customer Support

• Provide day-to-day operational oversight of outsourced (Genpact) Customer Service operations, holding agents, team leads, managers, and training functions accountable to SLAs, quality standards, productivity metrics, compliance requirements, and customer experience expectations.
• Oversee internal Customer Service operations, ensuring accuracy, efficiency, regulatory compliance, and adherence to company policy.
• Own and manage all executive-level escalations across the Servicing organization, leading cross-functional resolution efforts, conducting root cause analysis, mitigating regulatory and reputational risk, and delivering clear executive-ready communications.
• Serve as the primary liaison between Servicing and Legal for settlements, closeouts, escalations, and exception scenarios, ensuring thorough review, documentation accuracy, and alignment with regulatory and compliance standards.
• Own Customer Service performance reporting and analytics, defining KPIs, monitoring dashboards and scorecards, analyzing trends, and translating insights into actionable operational improvements.

Customer Support Manager

Director

• Lead servicing readiness and execution for all new products introduced to the servicing platform.
• Develop deep expertise in GoodLeap servicing processes, system configurations, and sub-servicer integrations.
• Serve as executive servicing lead for cross-product initiatives.
• Ensure servicing design aligns with product intent, regulatory requirements, and operational scalability.
• Provide formal servicing sign-off prior to product or system deployment.
• Own the intake, prioritization, and execution of servicing -related business requests and enhancements.
• Direct implantation of product updates, policy and pricing changes, or structural modifications impacting servicing.
• Ensure structured impact assessments, documentation, testing and deployment validation.
• Maintain enterprise servicing change in governance framework and documentation repository.
• Oversee post-implementation validations to ensure operation and system integrity.
• Lead complex, cross-functional initiatives involving Product, Engineering, Compliance, Risk, and Operations.
• Establish clear RACI structures for servicing execution across internal teams and sub-servicers.
• Ensure alignment on timelines, dependencies, and deliverables.
• Present program updates to executive leadership, including risks and mitigation strategies.
• Drive accountability across stakeholders for timely and accurate execution.
• Ensure sub-servicers are operationally prepared to support product updates and servicing enhancements.
• Direct execution requirements to vendors related to system updates, workflow changes, and process modifications.
• Oversee implementation planning and readiness validation with servicing partners.
• Ensure vendor integrations align with GoodLeap servicing architecture and data requirements.
• Maintain comprehensive documentation of servicing process maps, system flows, and integration points.
• Identify scalability risks and design structural process improvements.
• Standardize servicing frameworks across product lines to reduce complexity and fragmentation.
• Partner with Core Servicing Operations leadership to ensure seamless transition from enablement to execution.

Director, Servicing Enablement

Analytics Engineer

• Engage with stakeholders and business teams to understand priorities and identify opportunities to advance their analytics solutions
• Provide support to stakeholders by triaging requests, investigating data issues, and building tools and processes to support data needs.
• Build datasets, pipelines, and dashboards using ‘Agile’ framework.
• Design scalable data models and architecture patterns that support analytics use cases, ensuring alignment with organizational standards and data strategy.
• Work with other members of the Analytics team to define, implement, and test new data sources and pipelines and ensure that new reports are built on consistent, reliable, and maintainable data foundations.
• Provide input to Data Engineering on requirements and enhancements to existing data ingestions, pipelines, and platforms.
• Share new data tools with non-technical stakeholders and educate end users on how best to access the data they need.

Staff Analytics Engineer, Business Solutions

• Engage with stakeholders and business teams to understand priorities and identify opportunities to advance their analytics solutions
• Provide support to stakeholders by triaging requests, investigating data issues, and building tools and processes to support data needs.
• Develop datasets and dashboards within an agile framework.
• Share new data tools with non-technical stakeholders and educate end users on how best to access the data they need.
• Assist business users in identifying and deploying the right tool for each use case, including performing new tool and technology evaluations.
• Work with other members of the Analytics team to define, implement, and test new data sources and pipelines and ensure that new reports are built on consistent, reliable, and maintainable data foundations.
• Provide input to Data Engineering on requirements and enhancements to existing data ingestions, pipelines, and platforms.

Staff Analytics Engineer

Data Scientist

• Work with stakeholders to scope and prioritize analysis and modeling projects that will drive impact and guide business and product decisions
• Develop metrics that are informative, responsive, and relevant to stakeholder teams’ actions
• Design and execute rigorous, actionable analyses and data modeling projects, using appropriate statistical methods to validate hypotheses and/or production actionable predictions and prescriptions
• Communicate analysis and modeling results effectively to non-technical stakeholders and represent data perspective in strategy and architecture conversations
• Work with stakeholder teams to identify key assumptions in business strategy and/or business opportunities addressable through data modeling and develop plans for using data to learn quickly and deliver results
• Work with product and business teams to develop and execute measurement plans for new initiatives and/or model deployments, including selecting success metrics, reviewing instrumentation and measurement plans, and developing launch reporting

Staff Data Scientist, Business Solutions

AI Engineer

• Build features and extensions to our agentic AI platform using scalable, robust, and AI-first software engineering practices.
• Design tools and infrastructure to enable teams at GoodLeap to easily build and enhance AI agents that empower homeowners, contractors, and operations staff.
• Work alongside a team of AI engineers, product managers, and data scientists to evaluate and improve our agent ecosystem.

Senior Software Engineer, AI Platform

• Prepare, file, and ensure compliance with state and local sales tax returns for all applicable jurisdictions. Assist in taxability analysis on new and existing products/services to ensure proper tax treatment. Assist with sales tax registrations and maintain records of tax filings. Includes tracking and manage incoming and outgoing physical mail.
• Manage property tax compliance for all applicable jurisdictions, ensuring timely filing and payment of property taxes. Review property tax assessments, conduct research, and communicate with jurisdiction to dispute any discrepancies.
• Coordinating the timely and accurate annual IRS information reporting. Manage the validation of W-9 forms for vendors to ensure accurate 1099 reporting.
• Monitor and track outstanding checks and liabilities that may qualify as unclaimed property. Coordinate annual unclaimed property filings in compliance with State-specific requirements and escheatment laws.
• Stay current with changes in tax regulations across sales tax, property tax, IRS reporting, and unclaimed property.
• Respond to tax-related inquiries from internal departments and external agencies.
• Reconcile tax liabilities with the general ledger and manage monthly tax accruals.
• Assist in developing and maintaining tax-related documentation, policies, and procedure guides.
• Work closely with the VP of Tax to assist with various ad-hoc tax projects as needed.

Tax Analyst

Salesforce Administrator

• Provide frontline user support via help desk tickets, responding to questions, troubleshooting issues, and resolving user problems in the Salesforce environment with 1,000+ users (Service Cloud, Sales Cloud, Financial Services Cloud)
• Handle all basic administrative functions including user account maintenance, profiles and permissions, reports and dashboards, and other routine system tasks
• Maintain data quality through regular cleanup activities, duplicate management, and monitoring data integrity
• Assist in training and onboarding of new users, creating documentation, and helping users adopt platform features
• Support system maintenance activities including testing of updates, minor configuration changes, and coordination with vendors when needed

• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes.
• Confidently engage directly with investors to discuss performance of purchased portfolios, answer questions, and provide clear, data-backed explanations.
• Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders.
• Provide senior leadership and direction over existing servicing and collections analytics functions, including KPIs, scorecards, dialer performance, agent productivity, and operational effectiveness.
• Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions & assumptions.
• Provides leadership and strategic oversight to servicing and collections analytics teams.

Director of Servicing – Strategy & Analytics

Manager

• Oversee daily operational execution performed by third-party sub-servicers.
• Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments.
• Validate payment application processes, refunds, adjustments, and exception handling.
• Monitor delinquency management, charge-offs, recoveries, and lifecycle events.
• Ensure operational execution aligns with regulatory and investor requirements.
• Develop deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows.
• Serve as servicing lead for product updates, enhancements, and new feature implementation.
• Translate business requests into clear operational requirements for the sub-servicer.
• Manage execution of servicing-related product changes including testing, validation, and deployment.
• Ensure alignment between Product, Technology, Compliance, and the sub-servicer during change implementation.
• Monitor vendor performance against defined SLAs, KPIs, and contractual obligations.
• Conduct recurring operational and performance reviews with servicing partners.
• Lead root cause analysis and remediation planning for servicing defects or compliance gaps.
• Ensure vendor processes align with internal control standards and audit requirements.
• Oversee compliance with applicable regulations including Reg X, Reg Z, FCRA, FDCPA (as applicable), and UDAAP.
• Support internal audits, regulatory exams, and investor reviews.
• Conduct targeted file reviews and transaction testing to validate servicing accuracy.
• Partner with Compliance and Risk teams to address findings and implement corrective actions.
• Reconcile internal portfolio data to servicer source system reporting.
• Review investor reporting inputs and outputs for completeness and accuracy.
• Monitor credit bureau reporting (Metro 2) and dispute resolution processes.
• Identify emerging operational or regulatory risks and escalate material issues appropriately.