GoodLeap

Product Marketing

• Own and execute go-to-market strategies for B2B payments technology and financing products, with growing responsibility for new SaaS platform capabilities for home improvement trades.
• Develop clear, differentiated product positioning and messaging across payments acceptance, financial workflows, and business operations.
• Partner closely with Product, Sales, Customer Success, and Creative to ensure alignment between product strategy, customer needs, and commercial execution.
• Support early-stage SaaS product go-to-market strategy and execution, including positioning, messaging, and launch readiness.
• Lead cross-functional launches and adoption campaigns for payments and financing products, including new features, programs, and product releases.
• Collaborate with Marketing and Sales to deliver integrated campaigns across lifecycle, demand generation, and customer communications.
• Enable Sales and Account teams with messaging frameworks, pitch decks, competitive positioning, customer-facing assets, and training materials.
• Define and track KPIs tied to adoption, activation, conversion, retention, and product-led revenue growth.
• Develop a deep understanding of how contractors and home improvement professionals manage payments, financing, and day-to-day business operations.
• Translate insights into actionable recommendations for Product, Growth, and Leadership teams.

Senior Product Marketing Manager

Collections

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with Goodleap’s collections policies and procedures

Bilingual Collections Specialist

Account Manager

• Develop and execute GoodLeap's annual earned media strategy, including a proactive media plan, monthly pitch calendar, and quarterly announcement cadence aligned to company priorities, product launches, and business objectives.
• Partner closely with Strategic Communications to translate company messaging into compelling earned media opportunities and external storytelling.
• Draft and manage press releases and external announcements in close partnership with Strategic Communications on messaging and press release development, and Product Marketing on launch planning and timing.
• Lead PR strategy and execution for major company announcements, product launches, partnerships, research reports, customer stories, and corporate milestones.
• Lead proactive media outreach by identifying compelling story opportunities, developing strategic pitches, and securing meaningful earned coverage across business, consumer, technology, financial, sustainability, and trade publications.
• Build and maintain strong relationships with agencies, journalists, editors, producers, and industry influencers while serving as GoodLeap's primary day-to-day media contact.
• Monitor industry trends, competitor activity, and breaking news to identify rapid response opportunities, support reputation management, and keep leadership informed of relevant developments.
• Build strong cross-functional relationships across Product Marketing, Public Affairs, Product, Legal, Sales, Customer Success, and Executive Leadership to proactively identify newsworthy stories and media opportunities.
• Support Public Affairs through media outreach related to policy issues, legislative developments, op-ed placement, and public policy thought leadership while partnering on issues management and reputation strategy.
• Lead executive media relations by developing briefing materials, interview preparation, messaging, and talking points for media interviews, podcasts, speaking engagements, and executive visibility opportunities.
• Own GoodLeap's earned content calendar, developing or managing contributed articles, bylines, executive commentary, and thought leadership opportunities that elevate executive visibility and increase share of voice.
• Partner with the Senior Manager of Strategic Communications on awards and speaking programs by maintaining an annual calendar, identifying opportunities, writing submissions, and coordinating executive participation, targeting approximately 7–10 strategic speaking opportunities and 7–10 award submissions annually.
• Establish scalable PR processes, reporting, and best practices.
• Measure and report on PR performance, including earned media quality and volume, share of voice, message pull-through, executive visibility, awards, speaking engagements, and business impact.
• Manage external agency relationships, PR tools, media databases, monitoring platforms, wire services, reporting dashboards, editorial calendars, and budgets.

Senior Manager, Public Relations

Director

• Own daily cash positioning and monitoring across GoodLeap’s complex account and multi-entity structure (single primary operating entity)
• Stage equity/haircut capital ahead of warehouse draws; monitor inbound warehouse fundings and flag exceptions; coordinate with Capital Markets Operations for daily funding and sales flows
• Manage cash availability reporting to A/P to enable timely disbursement releases for payroll and vendor payments
• Manage bank portals and own operational bank relationships — account setup, exception resolution, new account establishment
• Manage intraday liquidity across multiple funding locations and invest excess cash
• Own treasury inputs to the 13-week and 12-month liquidity forecasting process in close partnership with the Sr. Director, FP&A
• Provide daily actual positions, forecast funding outflows, and expected proceeds inflows to keep the model current
• Drive transition from current manual forecasting workflow to a scalable, technology-enabled process
• Own liquidity covenant monitoring independently; support TNW and leverage covenant monitoring in conjunction with the VP Controller and FP&A
• Lead treasury infrastructure buildout for GoodLeap’s imminent consumer credit card and HELOC product launch
• Define Finance’s treasury requirements across new payment flows, draw mechanics, and cash positioning needs
• Build processes, data flows, controls, and bank account architecture to support launch and scale
• Establish clear operating procedures and handoff points with Operations and Servicing
• Document and formalize current-state processes; identify gaps, risks, and control weaknesses
• Lead evaluation, selection, and implementation of modern treasury management software as internal SME
• Partner with Finance Transformation & Procurement on RFP process and vendor contract negotiation
• Drive automation as the primary lever for managing growing complexity without proportional headcount growth
• Develop and maintain treasury policies and procedures
• Manage and develop a Treasury Analyst, providing context, training, and increasing ownership over time
• Partner daily with Capital Markets Operations, FP&A, VP Controller & Finance Transformation, and A/P as a reliable execution counterpart
• Support SVP, Finance & Principal Accounting Officer on liquidity reporting for executive and board audiences

Senior Director, Treasury & Cash Management

Product Operations

• Own the day-to-day resolution of risk and fraud cases for the HELOC product
• Review and action risk alerts, monitor transactions, investigate flagged accounts and suspected fraud or account takeover, perform identity verification on failed authentication (magic link) events, and conduct homeowner cashout review
• Communicate directly with borrowers to verify activity and resolve issues, and serve as the escalation point for risk events, escalating to Business Credit Risk, Compliance, or Tech as needed
• Manage a high volume of cases accurately and within established service-level timelines
• Cross-train on and support the broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination
• Provide coverage for the operations team as needed and communicate directly with borrowers to drive issue resolution
• Support audits, compliance reviews, and internal reporting across risk and operations workflows
• Identify areas of efficiency improvement and automation across the risk and operations workflows
• Surface where manual processes can be streamlined or automated, help define the requirements for those improvements, and partner with Engineering, Product, and vendors to implement them over time
• Help determine which work is ready to automate and which still requires the investigative human layer
• Define and maintain standard operating procedures across the risk function and the cross-trained operations work, updating them as common issues emerge
• Support the related change management efforts
• Perform other duties as assigned based on business needs

Product Operations Specialist, Risk

• Own the day-to-day resolution of risk and fraud cases for the HELOC product
• Review and action risk alerts, monitor transactions, investigate flagged accounts and suspected fraud or account takeover, perform identity verification on failed authentication (magic link) events, and conduct homeowner cashout review
• Communicate directly with borrowers to verify activity and resolve issues, and serve as the escalation point for risk events, escalating to Business Credit Risk, Compliance, or Tech as needed
• Manage a high volume of cases accurately and within established service-level timelines
• Cross-train on and support the broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination
• Provide coverage for the operations team as needed and communicate directly with borrowers to drive issue resolution
• Support audits, compliance reviews, and internal reporting across risk and operations workflows
• Identify areas of efficiency improvement and automation across the risk and operations workflows.
• Surface where manual processes can be streamlined or automated, help define the requirements for those improvements, and partner with Engineering, Product, and vendors to implement them over time.
• Help determine which work is ready to automate and which still requires the investigative human layer.
• Define and maintain standard operating procedures across the risk function and the cross-trained operations work, updating them as common issues emerge
• Support the related change management efforts
• Perform other duties as assigned based on business needs

• Own the day-to-day resolution of risk and fraud cases for the HELOC product
• Review and action risk alerts, monitor transactions, investigate flagged accounts and suspected fraud or account takeover, perform identity verification on failed authentication (magic link) events, and conduct homeowner cashout review
• Communicate directly with borrowers to verify activity and resolve issues, and serve as the escalation point for risk events, escalating to Business Credit Risk, Compliance, or Tech as needed
• Manage a high volume of cases accurately and within established service-level timelines
• Cross-train on and support the broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination
• Provide coverage for the operations team as needed and communicate directly with borrowers to drive issue resolution
• Support audits, compliance reviews, and internal reporting across risk and operations workflows
• Identify areas of efficiency improvement and automation across the risk and operations workflows
• Surface where manual processes can be streamlined or automated, help define the requirements for those improvements, and partner with Engineering, Product, and vendors to implement them over time
• Help determine which work is ready to automate and which still requires the investigative human layer
• Define and maintain standard operating procedures across the risk function and the cross-trained operations work, updating them as common issues emerge

General

• Completing contract review cases in Origin portal for loans to progress forward to NTP (notice to proceed) and funding.
• Contract Review Specialists are responsible for reviewing and ensuring home improvement contracts (HIC) that are uploaded by approved Solar/ Home improvement partners are compliant and meet Goodleap guidelines/policies.

Contract Review Specialist

Client Services Representative

• Provide our customers with world-class customer service. Help resolve questions or concerns.
• Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
• Effectively manage a pipeline of projects to completion
• Conduct collaborative investigations into possible fraudulent or suspicious activities
• Analyze data and spot trends
• Conduct monthly partner due diligence checks

Bilingual Client Support Manager

Customer Support

• Provide our clients with world-class service related to our Payments platform. Understand client goals and pain points and partner to resolve issues and enhance product experience. Respond to and log email communication in the Support email inbox. Log in to Support queue daily and ensure timely responses and high service levels with all communications.
• Drive contractor readiness by coordinating outreach for Origin set up and required trainings. Assist with contractor training when necessary. Ensure completion of onboarding flow across platforms. (Origin, Stripe, SFDC).
• Serve as the go-to Subject Matter Expert (SME) for payments platform, providing expert guidance and solutions to both internal teams and customers.
• Take initiative in identifying areas for improvement within the support process, leading projects and partner with leadership to enhance client experience and operational efficiency.
• Communicate effectively with clients, team members, and other stakeholders, ensuring clear and concise information flow.

Payments Support Specialist

Business Development Rep

• Proactively identify, qualify, and sign prospective GoodLeap partners; Works accounts under 2 million a year; coordinates handoff to outside sales team for anything over 2 million a year to outside sales team.
• Source new partnership opportunities through inbound lead follow-up and outbound cold calls and emails
• Develop a comprehensive knowledge of GoodLeap products and attributes, understand customer needs and requirements and help the two connect
• Work in collaboration with Business Development Directors to ensure partner success. Provide best in class business intelligence driven guidance to your assigned partners to aid their growth and development
• Innovate on sales processes, pitches, and approaches; provide feedback and enhancements, collaborate with other GoodLeap teammates to continually improve a new initiative within a growing company
• Clearly explain and position technical issues such as financial products and legal agreements
• Interact with Executive team members to develop new and enhance existing programs

Business Development Manager

• Lead the analysis of GoodLeap’s originated asset performance, directing job cross-functional engagement with Servicing and Capital Markets Sales to build authoritative narratives around asset performance and operational trends.
• Build the narrative for and present strategic insights to GoodLeap’s current and prospective investor base, serving as the primary senior point of contact for recurring and ad hoc reporting on asset performance trends.
• Commission and direct bespoke research into borrower creditworthiness and GoodLeap’s customer positioning within the broader macroeconomic landscape, synthesizing findings for senior leadership and external investors.

Director of Investor Relations, Capital Markets

Backend Engineer

• Design, develop, and maintain scalable micro-services and APIs that integrate with Stripe and other payment gateways.
• Build secure, reliable, and compliant payment solutions with a focus on scalability and performance.
• Collaborate with the product team to understand business requirements and deliver high-quality solutions.
• Contribute to the entire software development lifecycle, from concept and design to testing and deployment.
• Stay updated on the latest trends and innovations in the payments space and bring new ideas to the team.
• Troubleshoot, debug, and resolve issues in a timely manner to maintain high system availability.

Senior Product Marketing Manager

Bilingual Collections Specialist

Senior Manager, Public Relations

Senior Director, Treasury & Cash Management

Product Operations Specialist, Risk

Product Operations Specialist, Risk

Product Operations Specialist, Risk

Contract Review Specialist

Bilingual Client Support Manager

Payments Support Specialist

Payments Support Specialist

Business Development Manager

Director of Investor Relations, Capital Markets

Senior Software Engineer, Payments – Backend