Product Operations Specialist, Risk

GoodLeap

Product Operations Specialist managing risk and fraud operations for HELOCs at GoodLeap. Resolving fraud cases and improving operational efficiency within a fintech environment.

Posted 6/30/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $28 per hourWebsite

About the role

Key responsibilities & impact

Own the day-to-day resolution of risk and fraud cases for the HELOC product
Review and action risk alerts, monitor transactions, investigate flagged accounts and suspected fraud or account takeover, perform identity verification on failed authentication (magic link) events, and conduct homeowner cashout review
Communicate directly with borrowers to verify activity and resolve issues, and serve as the escalation point for risk events, escalating to Business Credit Risk, Compliance, or Tech as needed
Manage a high volume of cases accurately and within established service-level timelines
Cross-train on and support the broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination
Provide coverage for the operations team as needed and communicate directly with borrowers to drive issue resolution
Support audits, compliance reviews, and internal reporting across risk and operations workflows
Identify areas of efficiency improvement and automation across the risk and operations workflows
Surface where manual processes can be streamlined or automated, help define the requirements for those improvements, and partner with Engineering, Product, and vendors to implement them over time
Help determine which work is ready to automate and which still requires the investigative human layer
Define and maintain standard operating procedures across the risk function and the cross-trained operations work, updating them as common issues emerge

Requirements

What you’ll need

High School Diploma or equivalent required
Associate’s or Bachelor’s degree in Business, Finance, or related field preferred
3–5 years of experience in payment operations, transaction monitoring, fraud operations, or risk operations, ideally in fintech or financial services
Hands-on experience reviewing fraud alerts, investigating transaction disputes, performing account verification, and resolving risk and operations cases
Ability to manage a high volume of cases with accuracy and within established service-level timelines
Strong analytical, organizational, and problem-solving skills with sharp attention to detail and risk awareness
Ability to identify inefficiencies and opportunities for automation, and to help define and implement process improvements
Familiarity with fraud-detection platforms and automated decisioning a plus
Effective written and verbal communication skills; ability to coordinate cross-functionally with Compliance, Risk, Product, and Engineering teams, and to communicate directly with borrowers
Proficiency in CRM and case management systems and digital operations tools
Ability to operate independently and build processes from scratch in a fast-paced, greenfield fintech environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account GoodLeap Website LinkedIn All Job Openings 501 - 1000 employees Founded 2020 💸 Finance ⚡ Energy 💳 Fintech Finance
Energy
Fintech GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. It supports homeowners and businesses nationwide by providing solar loans, energy efficiency loans, and other financing solutions to promote green energy adoption. GoodLeap is committed to a sustainable future, having facilitated $58B in cumulative financing and offsetted 14M metric tons of CO2. The company offers solutions like solar and storage systems, energy-efficient upgrades, and smart home technologies, primarily catering to the green energy sector. Their partnerships and initiatives aim to expand access to clean energy and support environmental sustainability. Product Operations Specialist, Risk Job not on LinkedIn 🔥 13 minutes ago 🏢🏡 Austin – Hybrid 💵 $25 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior ⚡️ Product Operations 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the day-to-day resolution of risk and fraud cases for the HELOC product
Review and action risk alerts, monitor transactions, investigate flagged accounts and suspected fraud or account takeover, perform identity verification on failed authentication (magic link) events, and conduct homeowner cashout review
Communicate directly with borrowers to verify activity and resolve issues, and serve as the escalation point for risk events, escalating to Business Credit Risk, Compliance, or Tech as needed
Manage a high volume of cases accurately and within established service-level timelines
Cross-train on and support the broader post-approval operations casework, including HELOC closing and recording issue resolution, account booking, AVM requests, customer dispute investigation and resolution, and vendor coordination
Provide coverage for the operations team as needed and communicate directly with borrowers to drive issue resolution
Support audits, compliance reviews, and internal reporting across risk and operations workflows
Identify areas of efficiency improvement and automation across the risk and operations workflows
Surface where manual processes can be streamlined or automated, help define the requirements for those improvements, and partner with Engineering, Product, and vendors to implement them over time
Help determine which work is ready to automate and which still requires the investigative human layer
Define and maintain standard operating procedures across the risk function and the cross-trained operations work, updating them as common issues emerge 🎯 Requirements
High School Diploma or equivalent required
Associate’s or Bachelor’s degree in Business, Finance, or related field preferred
3–5 years of experience in payment operations, transaction monitoring, fraud operations, or risk operations, ideally in fintech or financial services
Hands-on experience reviewing fraud alerts, investigating transaction disputes, performing account verification, and resolving risk and operations cases
Ability to manage a high volume of cases with accuracy and within established service-level timelines
Strong analytical, organizational, and problem-solving skills with sharp attention to detail and risk awareness
Ability to identify inefficiencies and opportunities for automation, and to help define and implement process improvements
Familiarity with fraud-detection platforms and automated decisioning a plus
Effective written and verbal communication skills; ability to coordinate cross-functionally with Compliance, Risk, Product, and Engineering teams, and to communicate directly with borrowers
Proficiency in CRM and case management systems and digital operations tools
Ability to operate independently and build processes from scratch in a fast-paced, greenfield fintech environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Fraud Alert ReviewAccount VerificationTransaction Dispute ResolutionRisk AwarenessAutomation IdentificationData AnalysisService-Level ManagementStandard Operating Procedure DevelopmentHigh Volume Case ManagementDigital Operations Tools

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsAttention to DetailEffective Communication