Provide frontline user support via help desk tickets, responding to questions, troubleshooting issues, and resolving user problems in the Salesforce environment with 1,000+ users (Service Cloud, Sales Cloud, Financial Services Cloud)
Handle all basic administrative functions including user account maintenance, profiles and permissions, reports and dashboards, and other routine system tasks
Maintain data quality through regular cleanup activities, duplicate management, and monitoring data integrity
Assist in training and onboarding of new users, creating documentation, and helping users adopt platform features
Support system maintenance activities including testing of updates, minor configuration changes, and coordination with vendors when needed

Requirements

Minimum 2-3 years of experience as a Salesforce.com administrator
Salesforce.com Admin (ADM201 and ADM211) certifications recommended
Sales Cloud, Service Cloud certifications preferred
Working knowledge of Salesforce standard functionality including user management, security settings, reports, dashboards, and page layouts
Ability to create and modify basic formula fields, workflow rules, and process builder flows
Strong troubleshooting skills with ability to diagnose and resolve common user issues
Comfort learning new features and helping users adopt platform capabilities
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
Previous experience working in a SCRUM or agile environment preferred

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce.com administrationuser managementsecurity settingsreportsdashboardsformula fieldsworkflow rulesprocess builderdata managementdata integrity

Soft Skills

troubleshootingdiagnosing issuesuser trainingdocumentation creationuser adoptionlearning new featurescommunicationcoordination

Certifications

Salesforce.com Admin (ADM201)Salesforce.com Admin (ADM211)Sales Cloud certificationService Cloud certification