GoodLeap

Senior Product Manager

GoodLeap

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $150,000 - $205,000 per year

Job Level

Senior

About the role

  • Own the end-to-end customer experience for servicing journeys, with an initial and deep focus on delinquency and at-risk customers.
  • Responsible for designing scalable, compliant, and empathetic solutions that help customers self-serve, recover successfully —while reducing operational cost and complexity.
  • Work at the intersection of customer experience, servicing operations, risk outcomes, and AI-powered automation, partnering closely with Engineering, Data, Servicing Operations, Legal/Compliance, and Portfolio Management.
  • Measure success not only by experience quality, but by tangible improvements in delinquency outcomes, self-service adoption, and cost-to-serve.

Requirements

  • Ability to flex between strategy and execution seamlessly and energized by a dynamic and fast-moving work environment.
  • Strong product management skills, experience with client journeys, and demonstrated ability to synthesize data.
  • Technical background with a keen understanding of broader business needs and strategy; ties product metrics to business goals
  • Proficient in defining complex user stories, with thorough acceptance criteria and use cases.
  • Deep user empathy and understanding of user needs, and ability to propose credible novel solutions that meet those needs.
  • A passion for digital innovation and commitment to superb customer experience
  • Adept with Agile, Lean Start Up, and Design Thinking; experience with A/B Testing
  • Superior communication skills, able to communicate complex messages and trade-offs, and be able to tell a compelling story.
  • Experience working in a collaborative multi-disciplinary team within an interactive process and an Agile development methodology.
  • Self-starter with outstanding organizational skills
  • Curiosity to continually reevaluate existing designs.
  • Effective in leading cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.
  • Partner effectively with internal partners and stakeholders to develop product ideas.
  • Manage risks effectively and ensures products meet compliance, and legal standards.
  • Good understanding and/or experience with financial services regulations is a plus.
Benefits
  • In addition to the above salary, this role may be eligible for a bonus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementuser storiesacceptance criteriaA/B TestingAgileLean Start UpDesign Thinkingdata synthesiscustomer experience designAI-powered automation
Soft Skills
user empathycommunicationorganizational skillscollaborationcuriosityleadershipstrategic thinkingadaptabilityproblem-solvingstorytelling