GM Financial

Learning and Development

• Create and maintain content for learning projects.
• Design, develop, and deploy technology-based training including e-learning, instructor-led training, virtual learning, and blended solutions.
• Consult with subject matter experts and business stakeholders to translate information into learner-centered, engaging solutions and advise on appropriate learning strategies.
• Analyze business and performance needs to recommend learning solutions which support organizational goals
• Stay current on all instructional design theory and strategies.
• Use all industry standard tools for developing technology-based training courseware.
• Attend continuing education courses as directed by the supervisor to stay current on training technologies and methods.
• Establish and meet time-bound deliverables.
• Evaluate learning solutions using feedback, assessments, and performance data to continuously improve learning effectiveness.

Instructional Designer

Manager

• Managing complex analysis, modeling, and reporting on factors that impact pricing and revenue generation for GM Financial's off-lease portfolio
• Leading and coaching a team of quantitative analysts
• Constructing recommendations and preparing communications to senior management and other constituents
• Supporting strategic initiatives to improve pricing capabilities spanning IT, systems, emerging data technologies, and third-party vendors
• Close collaboration with working teams from other departments to achieve overall company objectives

Asset Pricing and Valuation Manager

Project Manager

• Serves as a project manager for high-priority projects, applying the enterprise GPPM (Global Project Portfolio Management) processes and procedures
• Identifies and assembles the appropriate blend of resources to meet project needs and requirements
• Fosters and champions an environment that promotes trust, self-development, continuous improvement, innovation and quality outcomes
• Ensures a consistent level of quality, accuracy, compliance to GPPM (Global Project Portfolio Management) standards, state and federal regulations, and internal controls
• Leads the development of project requirements and scope; establishes appropriate metrics for measuring successful delivery of the projects
• Engages with project teams, business partners and stakeholders frequently on the status of key initiatives with respect to scope, schedule, cost, and resources; presents RAID logs
• Coaches and counsels members of cross-functional teams to accomplish project goals, meet deadlines, and resolve technical/operational issues
• Administers the project change process when needed, formulating contingency plans to address schedule revisions, risks, costs, and scope
• Supports reporting needs of the PMO (Project Management Office)
• Maintains awareness of industry trends, practices, techniques and emerging technologies related to the project management discipline
• Captures and distributes meeting minutes highlighting decisions, action items, issues, risks, and key discussion topics as needed

Architect

• Lead projects and initiatives through technical expertise
• Be a trusted and valued partner of business senior leaders by providing subject matter expertise, guidance and support for related business unit
• Drive technical thought-leadership, acting as a change agent and advocate for new methodologies that enable higher levels of business agility and operational excellence
• Contribute to the business unit's vision, goals and strategies, translating vision to solutions while balancing risk, investment needs and fit for purpose
• Promote open communication that welcomes information sharing, seeks input from others and values diverse viewpoints
• Nurture a strong internal network by working across the business unit to foster a culture of trust, inclusion, engagement and integrity
• Drive cross-team solutions, anticipating and addressing problems ahead of the need by acting as a key influencer across business units

Senior Principal Architect – Loan Servicing

Threat Intelligence Specialist

• Serves as subject matter resource regarding fraud investigations
• Assist and consult on claims with red flags, providing desktop investigative assistance
• Drive innovation by integrating advanced AI tools and techniques as well as common vendor tools into claims processes to enhance and advance fraud fighting efforts
• Consistently and proactively identify gaps in fraud detection systems and recommend solutions to increase efficiency and effectiveness
• Continuously monitor the performance of fraud analytic models (both GMIC-designed and vendor models) to ensure effectiveness as fraud schemes shift and evolve, modifying models to ensure peak performance and limit false positives
• Serve as subject matter resource regarding auto insurance fraud intelligence and analytics
• Analyze intelligence from large datasets to uncover patterns, anomalies, and red flags indicative of fraud
• Utilize predictive modeling tools to analyze fraud trends and provide insights regarding possible mitigation strategies
• Collaborate with policy analysts, claims adjusters, legal team, and leadership to develop and refine fraud detection decision frameworks with effective alert systems

Instructional Designer

Asset Pricing and Valuation Manager

Project Manager

Senior Principal Architect – Loan Servicing

Auto Insurance Fraud Intelligence Analyst