GM Financial

AVP, Deposit Operations

GM Financial

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Utah • United States

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Job Level

Lead

Tech Stack

Cognos

About the role

  • Oversee external deposit systems and services and ensure service-level expectations are met.
  • Monitor customer call center operations for regulatory compliance.
  • Partner with third-party vendors, IT and Marketing to support system reliability, change management, and system enhancements to improve customer experience, services offered and security.
  • Monitor and supervise the performance of deposit systems and services to ensure timely processing throughout the life cycle of the accounts.
  • Address and resolve customer service issues in coordination with internal and external stakeholders.
  • Ensure adherence to regulatory requirements, and reporting obligations.
  • Prepare and present regular reports on deposit portfolio performance, partner metrics, data integrity, and issue management.
  • Prepare management reports for various management committees, such as the Asset Liability and Interest Rate Committees.
  • Monitor deposit systems and services to ensure compliance with applicable regulations related to Deposits and electronic payments for timing, accuracy of customer notices, statements, and advertising.
  • Collaborate with Compliance and Risk teams to ensure all deposit activities and procedures meet regulatory standards and improve the customer experience.

Requirements

  • Must have in-depth understanding industry-specific knowledge and technical expertise including
  • Industry Expertise: In-depth knowledge of deposit products, systems, risks and controls, and operations.
  • Regulatory Knowledge: Familiarity with FDIC regulations, and compliance standards.
  • Technical Acumen: Understanding of core banking systems, and digital deposit systems.
  • Knowledge of Cognos, business process flow systems and design and operations a plus.
  • Excellent communication skills with ability to effectively and proactively communicate with all levels of the organization including senior management and external constituents
  • Strong ability to analyze complex information and make effective decisions based on analysis
  • Excellent organizational, detail orientation and time management skills
  • Excellent computer skills are required including advanced MS Excel and MS PowerPoint
  • Prior experience working in or with a state chartered Industrial Bank in the state of Utah or similar regulated financial institution is a strong plus.
  • 5-7 years’ experience in deposit operations, treasury or banking required.
  • Familiarity with treasury operations and ALCO support preferred.
  • ACH/FedLine operational familiarity preferred.
  • Bachelor’s Degree in related field of study required.
  • Master’s Degree (MBA) preferred
Benefits
  • 401K matching
  • bonding leave for new parents (12 weeks, 100% paid)
  • tuition assistance
  • training
  • GM employee auto discount
  • community service pay
  • nine company holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
deposit productscore banking systemsdigital deposit systemsregulatory compliancedata analysisbusiness process flowACH operationsFedLine operationsMS ExcelMS PowerPoint
Soft Skills
communication skillsanalytical skillsdecision makingorganizational skillsdetail orientationtime management
Certifications
Bachelor’s DegreeMaster’s Degree (MBA)