GLORY

Product Manager

• Research market needs and identify product opportunities.
• Define product strategy aligned with company goals.
• Serve as a subject‑matter expert for all product categories and North America requirements.
• Provide analysis, quality inputs, and business process requirements.
• Communicate risks, issues, and market insights to global stakeholders.
• Assess competitive offerings to guide differentiation and sales strategy.
• Develop product positioning, value propositions, and business cases.
• Manage product roadmaps, enhancements, defects, and launch plans.
• Lead cross‑functional teams through product development and launch.
• Communicate the economic justification for product changes and new releases.
• Establish pricing, packaging, and product positioning.
• Lead sales enablement and develop supporting tools and materials.
• Partner with marketing on collateral and customer‑facing content.
• Assist sales with opportunity qualification, RFPs, and customer requirements.
• Deliver product demos and represent the company at industry events.
• Oversee full product lifecycle from concept through end‑of‑life.
• Drive go‑to‑market execution and continuous improvement.
• Monitor product performance and conduct win/loss and SWOT analyses.
• Improve product-related processes and lead strategic initiatives.
• Manage project plans, timelines, teams, resources, and budgets.
• Collaborate with stakeholders across all organizational levels.

Field Engineer

• Undertake a mix of planned maintenance, installations/upgrades, and priority attendance when a customer has a time-critical issue.
• Diagnosing faults efficiently using a structured approach (symptoms → logs/data → root cause → fix).
• Use a Windows laptop to access tools, review logs, complete updates/configuration, and document actions.
• Perform network connectivity tasks (LAN connections, IP settings, basic troubleshooting) to access device interfaces and confirm communications.
• Repair and maintain electro-mechanical systems (modules, sensors, motors, transport mechanisms, power components).
• Carry out preventative maintenance to reduce downtime and improve reliability.
• Provide clear customer updates and set expectations during service activity.
• Complete accurate job documentation (work completed, parts used, findings, next steps) to support first-time fix and audit quality.
• Escalate effectively when needed — providing clear evidence, logs, and fault context to technical support.
• You’ll work to agreed service levels (SLAs) that help keep customer operations running smoothly.
• Most work is planned and scheduled. When a customer has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams — aiming for a first-time fix and minimal disruption.

Field Service Engineer

Marketing

• Support the Asia Pacific marketing initiatives in requirement gathering, planning and execution
• Develop suitable marketing content for Asia Pacific based on local requirements in the brand’s voice and personality
• Assist in planning of strategic marketing projects for the Asia Pacific region
• Implement cross region programmes such as new product introduction activity, sales enablement, sales tech adoption, employee advocacy etc
• Organise and oversee advertising/communication campaigns (public relations, social media, digital google search etc.), exhibitions and promotional events across the region
• Facilitate information sharing between regional sales teams including competitive intelligence, new business ideas, customer success stories etc
• Coordinate the PR, external and internal communications efforts as required for the Asia Pacific region
• Monitor, analyse and propose ways to optimise marketing campaigns
• Prepare reports of marketing KPIs and ensure these are tracked on a monthly basis to provide management with meaningful data

APAC Marketing Specialist

Operations

• Lead Operations Consulting to deliver fit-for-purpose solutions to prospects, customers, and partners in a cohesive, expeditious, repeatable, scalable, and profitable way
• Facilitate the achievement of all established project/program/POC metrics (goals/success criteria/KPIs/ROI) agreed to by Sales Engineers and prospects/customers/partners
• Decrease Proof of Concept (POC) length and increase POC conversion rates.
• Ensure the execution of the Production roll-out of the final solution goes smoothly by documenting, communicating, and memorializing the final solution (post POC) and handing off a comprehensive solution, to the Product Operations team, that can be executed by the rest of the organization
• Establish best practices, establish metrics, and collect and analyze data and feedback from prospects, customers and partners in order to leverage data into actionable insight/tasks/enhancements
• Manage prospects’, customers’, and partners’ perceptions of their relationship with the Glory brand resulting from all their interactions with solutions during projects/programs/POCs

Manager, Customer Operations Consulting

Administration

• Proporcionar apoyo administrativo al Departamento de HS en España.
• Mantener actualizados todos los registros existentes.
• Asegurar que las instalaciones, equipos y servicios funcionan correctamente.

H&S Administrator

Account Manager

• Build and maintain long-term relationships with key customer stakeholders by serving as their primary point of contact.
• Act as the "voice of the customer" internally, communicating their needs, feedback, and pain points to other teams like sales, product, and support.
• Regularly check in with customers to monitor their progress, ensure they are getting value, and resolve issues before they become major problems.
• Help customers define and achieve their business goals by creating success plans, providing product recommendations, and guiding them on best practices.
• Guide new customers through the onboarding process and ensure they have the resources and training to effectively use the product or service.
• Monitor customer health metrics, identify potential risks for churn, and develop strategies to retain business and drive retention.
• Generate customer success reports, track key performance indicators (KPIs), and report on customer outcomes.
• Work closely with sales, technical support, product, and other teams to ensure smooth product delivery and to address customer feedback.
• Maintain accurate customer solution data in the installation database.
• Manage the renewal process for service contracts.
• Provide regular reporting on service calls, preventive maintenance, and overall service performance.
• Define and manage customer-specific reporting requirements and schedules.
• Coordinate invoice and payment processes with internal teams.
• Distribute product bulletins and updates to customers.
• Communicate shipment status of products and services.
• Collaborate with internal departments to address and resolve customer requests.
• Provide updates on installation project progress and escalated issues.
• Customer escalation point-of-contact for assigned accounts.
• Cultivate and maintain relevant customer relationships within client’s organizations to ensure smooth delivery of products, services and payment.
• Responsible for tracking, reporting and improving customer SLA’s and KPI’s.
• Responsible for conducting monthly/quarterly/annual account performance reviews.
• Regular review and reporting on any account-related credits or invoicing collection efforts.
• Effectively communicate account strategies ensuring consistent execution across all regions.
• Develop and provide responses to customer-related RFPs & RFIs as assigned.
• Ensure long term development and retention of assigned strategic customers.
• Other tasks as directed by the Vice President of Customer Success Account Management.

Customer Success Account Manager

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

Field Service Technician – 2nd Shift, Weekends

Controller

• Manage the HQ finance function including Financial accounting, Stock accounting, Accounts Payable and HQ Treasury teams.
• Manage the finance teams for the 2 trading businesses in the UK and Ireland including Financial and Management accounting, Stock accounting, Accounts Payable and Accounts Receivable.
• Lead annual budgeting and monthly forecasting for UK and Ireland.
• Manage monthly and annual reporting of actual results to Group Finance within agreed deadlines.
• Provision of reporting package to senior management of the UK and Ireland business, including analysis of actuals against budget and forecasts.
• Support the Group Finance Manager to ensure quarterly and annual audits run smoothly and no audit adjustments are required.
• Ensure adherence to Corporate controls (including Japan SOX and other local controls) and manage and respond to any deficiencies or changes required, including liaison with Internal Audit and corporate auditors.
• Assist with production of statutory accounts for GGSI.
• Ensure compliance with reporting requirements such as ONS, supplier payment policy etc.
• Ensure all monthly timetables are adhered to and deadlines are achieved.
• Manage and drive improvement in transactional and other finance operational KPIs
• Identify and implement improvements to existing processes.
• Manage and develop team of 13 (6 direct reports). 5 indirect reports are based overseas.
• Ad hoc projects.

Interim Financial Controller

Solutions Engineer

• Develop and execute training strategies aligned with organizational objectives.
• Conduct needs assessments with customers to identify skill gaps and learning opportunities.
• Collaborate inter-departmentally to ensure customer training aligns with Glory’s strategic plan
• Oversee the design and development of engaging training materials (eLearning, instructor-led, blended, video content, customer training documentation).
• Ensure content is current, accurate, and aligned with adult learning principles and instructional design best practices.
• Manage end-to-end training programs, including delivery and evaluation.
• Monitor training effectiveness and continuously improve based on feedback and performance metrics.
• Partner with subject matter experts (SMEs), department leads, and external vendors to create impactful learning experiences.
• Serve as a liaison between L&D, other business units and the customer to ensure training supports operational needs.
• Leverage learning management systems (LMS) and other digital platforms to deliver and track training.
• Help develop tools to monitor the effectiveness of training and customer adoption.
• Stay current with trends in learning technologies and recommend tools to enhance training delivery.

Training Solutions Manager

Project Manager

• Help clients improve customer engagement, efficiency and growth with their teller cash automation product purchase.
• Partnering with all area of the GGS team as appropriate to sell professional services, while delivering tactical projects with a high degree of customer satisfaction.
• Communicating customer expectations early and often with service teams, financial team, Director Project Management, supply chain, Operations and outsourced third party contractors to ensure minimum inventory holdings and predictability of revenues.

Account Executive

• Lead, manage and develop the UK’s Retail new business strategy and pipeline
• Maximize the Glory sales offering through establishing a portfolio of new customers
• Self-generate opportunities and work with the Retail team to prospect for new clients
• Develop customer campaigns in conjunction with Marketing
• Network and create leads through various means such as cold calling
• Construct compelling business cases for potential customers
• Provide Strategic consultation and guidance to Glory’s Retail customer base
• Research and build relationships with new clients
• Manage a sales pipeline from lead generation to close
• Attend industry functions and provide market feedback