GLORY

Field Engineer

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

Field Service Technician

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

Field Service Technician – 2nd shift

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage)

Sales Engineer

• Provide pre-sales expertise in selecting standard solutions or documenting deviations from standard solutions for customers. Select release software version for solution, create configuration database and publish to department responsible for creating install instructions, create customer-facing SOP documentation, create internal documentation necessary to describe the solution (how it is configured, how it will be used and customer’s ROI goals), and create any other documentation necessary for the Product Operations, Customer Experience Management, Product Management, and Marketing team’s request
• Conduct information gathering activities to understand and document customer’s processes, procedures, cash levels, operational goals, operational metrics, ROI goals and ROI metrics
• Create pre- and post- implementation customer business impact overviews and executive summaries including capturing all information required by the DecisionLink application to produce the standard ROI presentation. Present, with Sales, the standard ROI presentation to the customer and enter all assumptions changes requested by customer into DecisionLink. Re-present the resulting revised ROI presentation and receive written sign-off from the customer on the ROI metrics and gals to be obtained (required for POCs)
• Conduct customer best practices and optimization consulting. Document the before and after states, benefits/savings and actions to implement. Create SOW and submit to VP of Product & Marketing for review, approval and pricing. Partner with Sales to obtain signature on the SOW and present documentation and implementation plan to customer
• Work with customer project management teams to set expectations, coordinate timelines, and manage any proof of value projects for large scale rollouts to minimize sales cycles for optimum customer impact
• Provide regular feedback to internal groups for product enhancement and marketing
• Hand-off and knowledge transfer all pre-sales learnings and documentation to Customer Experience Management team; ensue they have everything they need to support Proof-of-Concept customers
• Provide SME knowledge in Train-the-Trainer sessions to ensure 3rd party trainers are prepared to effectively and thoroughly train customers’ end users to proficiently use and expeditiously adopt solutions
• Work with Product Management to make product enhancement recommendations for specific customers and for overall product enhancement. Document all defects and enhancement requests in the system of record dictated by the relevant Product Manager
• Conduct Solution Center Tours with customers to support sales where necessary.
• Support internal teams and internal functions (installation coordinators, trainers, etc.) to ensure flawless customer execution
• Understand retail market cash management practices and customer’s cash management practices to make recommendations
• Have a thorough understanding of product, process, and customers to identify potential downfalls and flag to team to work toward a solution
• Work with internal teams to secure or create necessary documentation needed for customer process with a Glory solution. Hand-off all documentation to Customer Experience Management team after solution selection and SOP have been approved by customer and prior to POC start date being established
• Achieve revenue quota targets for professional services projects

Sales Engineer - Retail

Field Service Technician – 2nd Shift

Human Resources

• Performs general Human Resources Administrative duties, maintaining confidential information including data entry into the HRIS systems well as electronic personnel files. Responsibilities may include:
• Administering the background check and drug screen processes.
• Collecting new hire paperwork into the payroll electronic system.
• Ensuring accuracy of employee data into multiple systems and programs by entering in updates in a timely manner.
• Runs reports from HRIS systems to compare and audit data, with a strong focus on attention to detail.
• Partners with various Hiring Managers and HR Business Partners to fill current and future hiring needs for a variety of departments.
• Leads the sourcing and recruitment process from start to end; which may include posting jobs to various websites, sourcing, pre-phone screening; selection, face-to-face interviews and scheduling candidates interviews for managers. May conduct secondary screening as well.
• Leads proactive pipeline recruiting to insure ready now candidates in advance of open requisitions partnering with local schools and community outreach
• Prepares, reviews and deploys offer letters and employment agreements for all employment offers as through the Applicant Tracking System
• Creates and monitors reports measuring monthly time to fill and cost to fill reports, quality of hire reports, and other ad hoc reports

Human Resources Generalist

Performance Marketing

• Plan and execute top-of-funnel acquisition programs that grow net-new leads and MQL volume across priority segments and personas.
• Work closely with inside sales to develop coordinated campaign and call efforts, leveraging AI tools to speed output and broaden reach.
• Own lead generation motions across key channels (e.g., paid search/social, webinars/virtual events, and email), ensuring clear offers, strong CTA paths, and clean lead capture.
• Optimize landing pages, forms, and conversion flows through A/B testing and AI-enabled creative/messaging variations to improve lead quality and cost per lead.
• Drive lead capture, qualification, and progression from inquiry to MQL/SQL, partnering with sales and sales administration on lead definitions, routing, and service-level agreements to improve lead quality and speed-to-lead.
• Own campaign operations and calendars across channels, ensuring visibility to customer facing teams, strong cross-functional execution, QA, and on-time delivery.
• Plan and build campaigns end-to-end, including segmentation, emails, landing pages/forms (as applicable), metadata tagging, nurture track development, and tracking setup.
• Develop and optimize automated workflows for email, event follow-up, and lead scoring to improve conversion and pipeline velocity.
• Partner with sales and product marketing to align messaging, improve conversion points, and create feedback loops that increase pipeline health and revenue impact.
• Leverage AI to accelerate campaign build cycles (e.g., audience and keyword insights, draft-to-variant content creation, and rapid personalization for email, social, landing pages, and event assets).
• Automate repeatable paid and web operations (e.g., UTM governance, pixel/tag QA, landing-page checks, audience refreshes, and performance dashboards) to reduce manual work and increase throughput.
• Design and govern experiments (A/B tests, holdouts, and creative/messaging tests) to quantify AI impact, establish guardrails, and ensure compliance with data privacy requirements and internal IS regulations.
• Build and maintain target campaign lists using internal tools (e.g., ZoomInfo, OSC, Eloqua), augmented data, and purchased lists when available.
• Evaluate campaign performance by segment, persona, creative, and channel using Eloqua, social/paid analytics, and CRM data; synthesize insights that improve conversion and pipeline contribution.
• Review funnel performance monthly and adjust promotional strategy as needed. Maintain a reporting cadence for key metrics (e.g., lead conversions, deal creation, and win/loss analysis).
• Align stakeholders on demand generation priorities, trade-offs, and next steps, turning performance insights into clear decisions and actions.
• Align inside sales, sales, and marketing on target accounts, funnel stages, and follow-up motions to improve lead acceptance and conversion to opportunity.

Demand Generation Manager

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
• Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, timely reporting of any job site accidents (for an injury or property damage).

• Start your day from home, head to customer sites, and manage jobs through our field service system.
• Meet the customer, understand the issue, and keep them updated as you resolve the problem.
• Use a Windows laptop to review system logs, run checks, and record your work.
• Carry out basic connectivity and setup tasks (LAN connections, IP settings, accessing device interfaces). We teach this step-by-step.
• Complete preventative maintenance (cleaning, checks, basic adjustments) and replace modules/parts when needed.
• Test the equipment and clearly document what you’ve done before leaving.
• Use quieter time for structured learning and training modules.
• ****Service levels & priority work**
• You’ll work to agreed service levels (SLAs) that help keep customer sites running.
• Most work is planned maintenance and scheduled visits.
• When a site has a time-critical issue, you’ll prioritise it with support from scheduling and technical teams.
• Our aim is always a first-time fix and minimal disruption for the customer.
• ****Training & support**
• Structured onboarding and shadowing.
• Product training and access to learning modules/Academy development.
• Ongoing support from schedulers, technical support, and field leadership.

Field Service Technician

Field Service Technician

Field Service Technician – 2nd shift

Field Service Technician

Field Service Technician

Sales Engineer - Retail

Field Service Technician – 2nd Shift

Field Service Technician

Field Service Technician

Field Service Technician

Field Service Technician

Human Resources Generalist

Demand Generation Manager

Field Service Technician

Entry Level Field Service Engineer