GLORY

Field Engineer

• Manage all aspects of customer service and care with clients
• Troubleshoot and repair high-speed cash-handling equipment independently
• Track and manage parts and tools
• Stay current on technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed of progress during maintenance or system downtime
• Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Timely report job-site injuries or property damage
• Drive from home to customer sites using the company van
• Report to the District Service Manager

Field Service Technician

• Manage all aspects of customer service and care
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers informed during maintenance or system downtime
• Complete machine installations, Engineering Change Notices, and hardware/software upgrades
• Follow safety guidelines and policies
• Complete required Environmental Health & Safety training
• Report job-site injuries and property damage promptly
• Work with the District Service Manager
• Drive from home to customer sites using the provided company van

Field Service Technician – 2nd Shift

• Directly manage all aspects of customer service and care with clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers apprised of progress during maintenance or system downtime
• Complete machine installations
• Complete Engineering Change Notices affecting system upgrades
• Perform hardware/software upgrades that may require technical assistance
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Timely report job-site accidents involving injury or property damage
• Drive from home to customer sites in the assigned territory using a company van
• Report to the District Service Manager

• Manage all aspects of customer service and care with clients
• Independently troubleshoot and repair high-speed cash-handling equipment
• Track and manage parts and tools
• Stay current with technical and functional changes to GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers apprised of progress during maintenance or system downtime
• Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Timely report job-site accidents involving injury or property damage
• Drive from home daily to customer sites in the assigned territory
• Report to the District Service Manager

Sales

• Manage all sales of Glory products across designated countries in Europe, East Africa and Southern Africa
• Maintain and develop existing distributor relationships
• Identify and qualify new business opportunities and markets
• Identify and appoint new distribution channels
• Maximise revenue and market share through selection and management of business partners
• Apply best practices in distribution management
• Define and execute sales strategies in each market
• Formulate and execute a regional business plan to achieve revenue, profit and market-growth targets
• Develop new market segments and grow sales of current products and new technologies, including Ubiqular, Acrelec and Flooid
• Document and manage sales activity and opportunities in Oracle Sales Cloud CRM
• Process orders in CPQ (Configure Price & Quote)
• Travel regularly within the geographic territory, up to 30% of the time
• Attend trade shows and events to promote Glory and industry thought leadership
• Use internal resources to provide timely customer and prospect support
• Report to the EMEAD Sales Director

Regional Sales Manager

Financial Planning and Analysis

• Build a sustainable base of business that meets and exceeds revenue and order intake objectives for assigned accounts and territory
• Drive mid-market growth with full sales lifecycle ownership and pipeline conversion
• Lead new business growth across the banking industry, including banks and credit unions
• Create new leads, qualify leads, develop opportunities, create value, present solutions, and close new business
• Maintain and grow business relationships while prospecting for new business
• Make heavy outbound calls to prospects and customers to drive larger deals and new opportunities
• Develop, realize, and maintain incremental revenue by selling and advocating GGS products and services
• Use CRM software to document sales activity, manage the pipeline, and facilitate closure of key opportunities
• Maintain relationships with multiple contacts throughout client organizations
• Utilize internal resources to ensure smooth product/service delivery and payment
• Process sales order paperwork in a timely manner
• Resolve customer conflicts quickly
• Travel within the geographic territory as required
• Travel to and attend trade shows and internal sales meetings when required
• Maintain a consultative or solutions-oriented selling style
• Report to the RVP, Financial Markets

Director, Commercial Accounts – Financial Markets

• Directly manage all aspects of customer service and care with clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts and tools
• Stay abreast of changes in technical and functional elements of GLORY equipment
• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customers apprised of progress during maintenance or down-system situations
• Complete machine installations, Engineering Change Notices affecting system upgrades, and hardware/software upgrades that may require technical assistance
• Adhere to safety guidelines and policies
• Complete required Environmental Health & Safety training
• Timely report job-site accidents involving injury or property damage
• Drive from home to customer sites and work at customer locations
• Participate in on-call rotation and occasional travel outside the assigned territory

• Directly manage all aspects of customer service and care with our clients
• Independently troubleshoot and repair a variety of high-speed cash-handling equipment
• Track and manage parts/tools
• Stay abreast of changes in technical and functional elements of GLORY equipment

Manager

• Responsible for creating an environment for the field technicians that is positive, motivating and an enjoyable place to work.
• Effectively monitors SLA achievement, weekly installations, Technician time off/on call status, delinquent account receivables, contract renewal status, and all special projects for the District on a weekly and monthly basis.
• Staff: Continually work to maintain full staffing levels of high-quality field service technicians in region.
• Training and Development: Define and schedule training and development activities to ensure field service technicians learn and maintain required skills for success within the organization.
• Team Leadership: coach and counsel, train on customer skills, and evaluate the career goals of field service technicians; solicit input from RSVP on all personnel decisions related to Field Technicians before making final HR decisions (i.e. recruiting, hiring, performance reviews, compensation recommendations, terminations, etc.)
• Company Policy Management: Possess knowledge of and administer company policies and procedures; ensure team members follow procedures and schedules.
• Effectively monitors: technician productivity, overtime utilization, management dashboards, and parts usage to help reduce cost for the region.
• Customer Satisfaction and Retention: maintain a proactive retention plan and complaint action plan, meet or exceed all customer commitments, manage installations and training, and encourage proactive service call avoidance.
• Sales Support: work as a team to provide customer solutions, including pre-sales support, post-sales implementation support, and customer feedback communications.
• Financial Responsibilities: achieve projected revenues and margins, expense control, spare parts management, proper technician vehicle stock levels, workload balancing, contract service level delivery/achievement.
• Company Vehicle Program: ensure maintenance schedules are met, vehicle expenses are controlled and accident prevention programs are adhered to.
• Safety: Ensure that team members are adhering to safety guidelines, formal and informal safety messages are regularly communicated, proper reporting and assessment is made for any job site accidents (for and injury or property damage).
• On-Call and after hours support, as needed.

District Service Manager

Planner

• Process incoming parts and supply orders for field, partners, and customers. Review, schedule, and revise shipment plans to ensure efficient distribution of products to satisfy customer requirements.
• Verifies system perpetual inventory reports against physical count of inventory, research issues, and correct variances.
• Issue orders to meet customer requirements, define safety stock levels, internal sub-component build and any rework requirements. Release management for field, partner, and customer orders. Emergency sourcing with established vendors
• Confer with department managers or other personnel to assess progress and discuss needed changes.
• Follow up on Defective Material Reports (bad out of box or early life failures) through to closure.
• Manage partner forecast for Glory affiliates, domestic and international.
• Liaison regularly with the purchasing department to maintain order promise dates, investigate shipment issues with various shipping vendors (inbound & outbound) to expedite flow of materials and meet customer expectations.
• Establishes and promotes good housekeeping and safety practices.
• Other duties as assigned.

Material Planner

Software Engineer

• Research accounting imbalances reported by fielded systems
• Monitor physical content comparison to transaction history
• Determine root cause and disposition for detected imbalances
• Conduct research on fielded systems to quantify unit performance

Engineering Analyst I

Payroll

• Manage monthly international payrolls as the payroll subject matter expert.
• Working collaboratively with our HR & Payroll Administrator to audit and ensure accurate processing of UK payroll
• Support the HR & Payroll Administrator with end-to-end employee life cycle administration, including contractual changes, sickness absence, onboarding, offboarding, probation management, and related payroll inputs.
• Provide cover for HR & Payroll administrator during absences
• Conduct audits of HR database records, payroll and benefits processes to ensure accuracy and compliance.
• Responsible for the end year/monthly statutory reporting to external and internal auditors as requested
• Supporting Expatriates whilst on assignment, including payroll arrangements and Visas, which includes liaising with third parties
• Active role in recruitment, interviews, completion of job descriptions
• Supporting managers with non-complex employee relations matters by providing effective guidance to ensure fair, consistent practices, for example flexible working, probation and investigation meetings.
• Dealing with ad-hoc HR queries from employees and Managers, which can include payroll and benefit questions.
• Co-ordination of the UK salary review and annual bonus process
• Working with wider HR community to support the delivery of strategic and tactical HR objectives and/or projects
• Pro-actively look for continuous improvement opportunities in processes, systems and ways of working.
• Support employee development using different HR initiatives.
• Provide HR support for our Poland, Italy and Turkey businesses.
• Support Senior HR Advisor with policy reviews to ensure they reflect current legislation and best practice.
• Manage the HR employee recognition programme, collaborating with key stakeholders to facilitate quarterly awards
• Maintain and regularly update the Total Reward platform, ensuring content remains accurate and up to date.
• Support and contribute to HR projects and workload in line with business objectives when required.

Human Resources & Payroll Coordinator – Fixed Term

Human Resources & Payroll Co-ordinator – fixed term 12 months

• - Manage monthly international payrolls as the payroll subject matter expert.
• - Working collaboratively with our HR & Payroll Administrator to audit and ensure accurate processing of UK payroll
• - Support the HR & Payroll Administrator with end-to-end employee life cycle administration, including contractual changes, sickness absence, onboarding, offboarding, probation management, and related payroll inputs.
• - Provide cover for HR & Payroll administrator during absences
• - Conduct audits of HR database records, payroll and benefits processes to ensure accuracy and compliance.
• - Responsible for the end year/monthly statutory reporting to external and internal auditors as requested
• - Supporting Expatriates whilst on assignment, including payroll arrangements and Visas, which includes liaising with third parties
• - Active role in recruitment, interviews, completion of job descriptions
• - Supporting managers with non-complex employee relations matters by providing effective guidance to ensure fair, consistent practices, for example flexible working, probation and investigation meetings.
• - Dealing with ad-hoc HR queries from employees and Managers, which can include payroll and benefit questions.
• - Co-ordination of the UK salary review and annual bonus process
• - Working with wider HR community to support the delivery of strategic and tactical HR objectives and/or projects
• - Pro-actively look for continuous improvement opportunities in processes, systems and ways of working.
• - Support employee development using different HR initiatives.
• - Provide HR support for our Poland, Italy and Turkey businesses.
• - Support Senior HR Advisor with policy reviews to ensure they reflect current legislation and best practice.
• - Manage the HR employee recognition programme, collaborating with key stakeholders to facilitate quarterly awards
• - Maintain and regularly update the Total Reward platform, ensuring content remains accurate and up to date.
• - Support and contribute to HR projects and workload in line with business objectives when required.

Field Service Technician

Field Service Technician – 2nd Shift

Field Service Technician

Field Service Technician

Regional Sales Manager

Director, Commercial Accounts – Financial Markets

Field Service Technician

Field Service Technician

District Service Manager

Material Planner

Engineering Analyst I

Human Resources & Payroll Coordinator – Fixed Term

Human Resources & Payroll Co-ordinator – fixed term 12 months

Human Resources, Payroll Co-ordinator – Fixed Term