Dispatch Agent

GLORY

Customer Service Dispatcher managing technician dispatching tasks according to SLAs. Ensuring proper scheduling and support for service engineers while handling customer requests.

Posted 7/1/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

About the role

Key responsibilities & impact

Efficiently schedule available service engineers by determining the best fit scenario according to customer SLA, engineer hours, availability and skills.
Accurately and efficiently process customer service requests according to department policies and procedures
Meet daily targets for department and individual key performance indicators (KPI’s)
Provide support to customer service engineers and internal customers by handling their inquiries and requests
Escalate engineer and customer issues and complaints through the proper channels for resolution
Inform proper internal stakeholders of problems which could jeopardize the ability to meet customer expectations and contractual obligations
Complete various other tasks as assigned by the Dispatch Supervisor and/or Manager

Requirements

What you’ll need

High school diploma or GED
Previous customer service or dispatching experience a plus
Highly self-motivated with keen attention to detail
Excellent customer focus and outstanding communication and interpersonal skills
Strong problem-solving skills
Ability to work under pressure and effectively prioritize competing demands
Experience utilizing Microsoft Office products (i.e., Outlook, Word, Excel, Access, etc.)
Professional and respectful demeanor
Active participation in process improvement initiatives/projects is a plus
Ability to work in a virtual fast paced environment
Team oriented
French speaking preferred

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceDispatchingProcess ImprovementKPI ManagementScheduling

Soft Skills

Attention to DetailCommunication SkillsInterpersonal SkillsTeam OrientationAbility to Work Under Pressure

Certifications

High School DiplomaGED