District Service Manager

GLORY

District Service Manager overseeing 15-20 Field Service Technicians in New York area. Responsible for service operations, customer satisfaction, and team development.

Posted 7/17/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and decision-making skills while effectively managing field service teams. Committed to customer satisfaction and retention, with a focus on strategic planning and operational efficiency.

Highest-signal resume keywords

Field Service Team ManagementCustomer Satisfaction CommitmentStrategic Planning CapabilityStrong Leadership SkillsFinancial Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SLA MonitoringTechnical Document UnderstandingExpense ControlContract Service Level AchievementTraining and Development

Soft Skills

Inter-Personal SkillsSelf-MotivationNegotiation SkillsCommunication SkillsOrganizational Skills

Tools & Technologies

Management DashboardsCustomer Feedback Systems

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Field ServiceElectro-Mechanical Equipment ServicesCash Handling EquipmentCustomer RetentionSafety Guidelines

About the role

Key responsibilities & impact

Responsible for creating an environment for the field technicians that is positive, motivating and an enjoyable place to work.
Effectively monitors SLA achievement, weekly installations, Technician time off/on call status, delinquent account receivables, contract renewal status, and all special projects for the District on a weekly and monthly basis.
Staff: Continually work to maintain full staffing levels of high-quality field service technicians in region.
Training and Development: Define and schedule training and development activities to ensure field service technicians learn and maintain required skills for success within the organization.
Team Leadership: coach and counsel, train on customer skills, and evaluate the career goals of field service technicians; solicit input from RSVP on all personnel decisions related to Field Technicians before making final HR decisions (i.e. recruiting, hiring, performance reviews, compensation recommendations, terminations, etc.)
Company Policy Management: Possess knowledge of and administer company policies and procedures; ensure team members follow procedures and schedules.
Effectively monitors: technician productivity, overtime utilization, management dashboards, and parts usage to help reduce cost for the region.
Customer Satisfaction and Retention: maintain a proactive retention plan and complaint action plan, meet or exceed all customer commitments, manage installations and training, and encourage proactive service call avoidance.
Sales Support: work as a team to provide customer solutions, including pre-sales support, post-sales implementation support, and customer feedback communications.
Financial Responsibilities: achieve projected revenues and margins, expense control, spare parts management, proper technician vehicle stock levels, workload balancing, contract service level delivery/achievement.
Company Vehicle Program: ensure maintenance schedules are met, vehicle expenses are controlled and accident prevention programs are adhered to.
Safety: Ensure that team members are adhering to safety guidelines, formal and informal safety messages are regularly communicated, proper reporting and assessment is made for any job site accidents (for and injury or property damage).
On-Call and after hours support, as needed.

Requirements

What you’ll need

Associate’s degree preferred with 6+ years related experience
Three years of experience managing field service teams and front-line supervisor is preferred (management experience in electro-mechanical equipment services is a plus)
Ability and willingness to travel in up to 50% (approximately 3 days per week) in designated region
Must have a valid driver’s license
Must reside in the territory to effectively manage the team
Strong leadership and decision-making skills.
Strategic planning capability.
Strong inter-personal, self-motivational, and negotiation skills.
Excellent verbal and written communication skills.
Basic understanding of technical documents.
Ability to communicate across all levels, functions and regions.
Commitment to customer satisfaction and retention.
Previous background within cash handling equipment industry or financial industry preferred.
Strong organization skills.
A customer-oriented mindset and active commitment to customer retention.
Ability to search for the most effective and efficient methods of operations.
Personal ownership and accountability to service delivery and results.
Communication and local enabling of corporate objectives and priorities.
Ability to identify and execute around the key business drivers/key success factors for individual territories and regions.

Benefits

Comp & perks

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.
Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement
Company Vehicle/Insurance – this benefit only applies to certain positions