GLOBALTALENT

AI Engineer

• Own all engineering deliverables — quality, scalability, and on-time execution
• Lead and manage the full engineering organization: AI Engineers, ML Engineers, MLOps, and Data Engineers
• Establish and run Agile/Scrum processes: sprints, backlog grooming, ticketing, and release planning
• Build a culture of accountability, experimentation, and continuous improvement
• Define and standardize best practices across the full AI/ML lifecycle — from experimentation through deployment and monitoring
• Architect and oversee a full ML platform: infrastructure, scalability, reliability, and rapid iteration
• Design and build scalable, end-to-end ML solutions for predictions, recommendations, search, and growth systems
• Evaluate experiments, document findings, select winning approaches, and roll them out team-wide
• Contribute directly to system architecture and key technical decisions
• Oversee model training, optimization, deployment, and performance monitoring
• Drive data excellence: clean pipelines, strong governance, and actionable insights
• Establish frameworks that integrate generative AI into engineering workflows
• Join client calls as a senior technical voice, shaping solutions and building stakeholder trust
• Partner with product managers and business leaders to translate business objectives into technical roadmaps
• Present trade-offs clearly so clients understand what's being built and why it will move their business
• Hire, coach, and mentor top-tier AI-first engineers and engineering leaders
• Establish clear career paths, feedback loops, and performance standards
• Scale the AI function across MLE, MLOps, and Data Engineering as the company grows

Head of AI Engineering

• Design and implement machine learning models and AI algorithms for applications such as OCR, retrieval-augmented generation (RAG), conversational agents, and content generation.
• Develop and optimize prompts for LLMs to improve model outputs and align with business objectives.
• Evaluate and fine-tune ML models and LLMs using rigorous testing and validation methodologies.
• Collect, preprocess, and manage large datasets to support AI model training and deployment.
• Collaborate with software engineers, data scientists, and product teams to integrate AI models into products and services.
• Stay updated on the latest advancements in generative AI, LLMs, and machine learning frameworks.
• Deploy AI models into production environments and monitor performance, making necessary adjustments over time.

Operations

• You will work with Cadre AI, an AI strategy and integration firm that partners deeply with organizations to transform workflows, streamline operations, and deliver measurable business outcomes.
• You will own the operational rhythm of the pod, including daily syncs, weekly planning, retros, and client communication.
• You will maintain full visibility into team workload, proactively identifying blockers, delays, and risks before they become client-facing issues.
• Coordinate new client onboarding by scheduling kickoff calls with pod members and ensuring a smooth handoff from the Sales team.
• Build out ClickUp infrastructure before onboarding calls: client folders, tasks, milestones, timelines, and client-facing naming conventions.
• Establish project foundations with dates set, assignees confirmed, and milestones visible in the client portal from day one.
• Maintain up-to-date client records in Cadre One throughout the engagement, including stakeholder updates and client sentiment tracking.
• Lead daily syncs, weekly planning sessions, and retros, setting agendas and ensuring clear outputs and documented action items.
• Own the weekly planning process, ensuring all client work is scoped, assigned, and in an active sprint by end of day Friday.
• Track workload across all pod members, maintaining visibility on capacity, deadlines, and risks.
• Proactively surface blockers, delays, and capacity concerns to the pod leader with context and recommended solutions.
• Capture action items from Slack, internal syncs, and client meetings and convert them into ClickUp tasks within 24 hours.
• Monitor ClickUp health across all clients, identifying and resolving issues that reduce visibility or create operational risk.
• Ensure all tasks, milestones, and deliverables are properly structured with accurate dates, assignees, and naming conventions.
• Move incomplete sprint tasks forward, close dormant items, and maintain accurate milestone visibility in the client portal.
• Flag process gaps and coordinate with Product, Research, and Engineering teams to ensure deliverables and timelines are aligned.
• Own the weekly client recap process, synthesizing updates into clear Friday emails covering progress, priorities, and milestones.
• Manage client meetings end-to-end: scheduling, agenda preparation, note-taking, and task follow-ups within 24 hours.
• Ensure all client meetings are scheduled at least 30 days in advance and tracked centrally.
• Support the pod leader in preparing Monthly Operating Review decks and contribute context in executive-level discussions.

Operations Specialist

Customer Support

• Handle customer inquiries in French via email and social media (Instagram, TikTok, Discord), maintaining a fast, empathetic, and authentic brand voice.
• Manage the end-to-end customer journey, including order processing, shipment tracking, and returns using Gorgias and Shopify.
• Actively engage with the community to build long-term loyalty and turn customers into brand advocates.
• Provide flexible support during product launches and promotional spikes to ensure consistent response times.
• Maintain high standards for customer satisfaction (CSAT) and professional communication.

Customer Support Specialist, French-Speaking

Recruitment

• Act as the first point of contact for new candidate leads
• Contact applicants quickly (within 24 hours) to maximize conversion rates
• Deliver a clear, engaging phone pitch introducing the company and opportunity
• Conduct initial screening to assess candidates skill level
• Move candidates efficiently through recruitment stages
• Manage high-volume outbound calls and structured follow-ups
• Provide weekend lead coverage (Saturday/Sunday) to maintain speed-to-contact
• Collaborate closely with the Head of People and recruitment team to optimize outreach strategy
• Maintain accurate and organized candidate data within the system

First-line Recruiter, German Speaker

Account Manager

• Identify, negotiate, and secure customer acquisition partnerships with aligned pet and non-pet brands
• Own partnerships end-to-end: from ideation and contracting to campaign execution and collaboration management
• Build, manage, and maintain strong relationships with partners, acting as the primary point of contact
• Conduct market research to identify trends and develop new partnership opportunities aligned with growth goals
• Establish KPIs and metrics for partnership success; track results, analyze outcomes, and optimize for ROI
• Support the scaling of multiple offline marketing channels through reporting, agency coordination, and logistics
• Collaborate cross-functionally with CRM, Operations, and the broader Company Group to integrate partnership activity into wider marketing strategy

Head of AI Engineering

AI Engineer

Operations Specialist

Customer Support Specialist, French-Speaking

First-line Recruiter, German Speaker

Business Development Associate – Partnerships