Global Payments Inc.

Sales Engineer

• Provide technical training webinars for dealer and direct sales channels
• Provide sales training on how to demo cloud POS products and highlight key features
• Regularly maintaining communication with Dealers through Dealer exchange forum as well as individual direct contact with Dealers to monitor level of satisfaction with the product/s.
• Assisting, teaching and guiding dealer and direct on cloud POS products by maintaining and monitoring Dealer forums and helpdesk.
• Attend, set up and work national trade shows, conferences and other marketing events to promote cloud Products to increase the company’s visibility within the industry. This includes event planning meetings and pre-staging terminals for the trade shows before they are shipped out.
• Escalation and assistance to upper management if level 1 or 2 support is unable to resolve the issue in a timely manner.
• Oversee the entire issue until it is resolved and make sure it is properly escalated internally.
• Responsible for maintaining demo database samples for presentation and sales efforts that Dealers can use for specific target markets.
• Moderator of the dealer product specific exchange group/s. Escalating and responding appropriately to individuals or to the group.
• Attend and participate in monthly Dealer Advisory Board meetings. This requires knowledge of current product issues, staying up to speed on current product roadmap and new feature releases and being able to speak to functionality on upcoming features.
• Support Beta tests of new products before commercial release including finding alpha/beta Dealers and clients to test with and report feedback to programmers, support and managers involved.

Account Executive

• Responsible for prospecting and running Global Payments Point of Sale presentations both in person and over the phone
• Explain value proposition and demonstrate cloud-based Point of Sale solution
• Upsell current clients on other products and services
• Maintain communication with Point of Sale District Manager
• Close sales of business solutions with merchants
• Work closely with local District Manager to set appointments

Outside Sales Representative – Software

Business Development Rep

• Responsible for prospecting and running presentations both in person and over the phone
• Close sales of business solutions with merchants
• Work closely with District Manager to set appointments
• Run scheduled appointments, uncover needs, and present solutions
• Maintain client records in CRM system and achieve minimum production requirements
• Attend team meetings and one-on-ones with your leader

Business Development Manager

Client Services Representative

• Handle inbound phone call and email tickets
• Conduct positive, timely and accurate communications with partners and clients
• Leverage various tools and technologies to research and resolve issues
• Follow practices and procedures for analyzing and resolving issues
• Work under team leaders for accurate and thorough resolutions
• Participate in on-call incident management rotation when necessary

Client Service Analyst I

Customer Success Manager

• Develop and execute the strategic roadmap for Salesforce platform adoption, customization, and optimization to meet evolving business needs.
• Lead the governance of Salesforce initiatives, ensuring alignment with enterprise objectives and best practices in architecture, security, and scalability.
• Champion the use of Salesforce as a core business platform, identifying opportunities for automation, process improvement, and new capability development that drive measurable business value.
• Oversee the creation and maintenance of disaster recovery and business continuity plans specific to Salesforce and integrated systems.
• Develop roadmap for AI AgentForce scaling, including capacity planning for autonomous systems handling sensitive business processes.
• Evaluate emerging Salesforce AI features like Atlas Reasoning Engine integration and automated threat detection capabilities.
• Evaluate, recommend, and oversee the implementation of Salesforce products, AppExchange solutions, and custom integrations, balancing cost-effectiveness with business impact.
• Manage the Salesforce engineering budget, including resource allocation, licensing, and vendor contracts, ensuring optimal investment in platform growth and maintenance.
• Stay abreast of Salesforce ecosystem trends, releases, and emerging technologies, advising executive leadership on their strategic and financial implications.
• Foster strong partnerships with Salesforce, external vendors, and consulting partners to enhance platform capabilities and support business objectives.
• Lead the engineering team in delivering high-quality Salesforce solutions, ensuring continuous improvement in development practices, release management, and platform performance.
• Collaborate with business stakeholders to gather requirements, prioritize projects, and deliver solutions that enhance user experience and operational efficiency.
• Establish and monitor service level agreements (SLAs) for Salesforce platform availability, reliability, and support, ensuring stakeholder satisfaction.
• Define and enforce standards, policies, and best practices for Salesforce development, integration, and data management.
• Own incident, change, and release management processes for the Salesforce environment, ensuring minimal disruption and rapid issue resolution.
• Oversee deployment of Salesforce Agentforce solutions, configuring natural language instructions and action libraries for AI agents handling sensitive business operations.
• Implement real-time toxicity detection and data masking through Einstein Trust Layer for all Salesforce AI-powered customer interactions.
• Utilize AI-driven audit trails and automated compliance checks that validate data handling against regulatory requirements during every release cycle.
• Build, mentor, and lead a world-class Salesforce engineering team, fostering a culture of innovation, accountability, and continuous learning.
• Develop organizational structures and career pathways that support both current business needs and future growth in Salesforce capabilities.
• Drive talent acquisition, retention, and development strategies to ensure the team possesses cutting-edge Salesforce and business acumen.
• Promote cross-functional collaboration, ensuring Salesforce solutions are integrated seamlessly with other technologies and business platforms.
• Ability to build cross-functional teams with hybrid skills in Salesforce CRM, AI/ML fundamentals, and regulatory compliance.
• Translate business strategies into Salesforce platform solutions that deliver competitive advantage and operational efficiency.
• Develop business case justifications and cost/benefit analyses for Salesforce investments, communicating value and risk to executive stakeholders.
• Assess, communicate, and mitigate risks associated with Salesforce-related technology investments and implementations.
• Design and enforce security protocols for Salesforce implementations using Salesforce Shield, Platform Encryption, and Einstein Trust Layer to protect sensitive data across all clouds (Sales/Service/Experience).
• Implement AI-driven compliance monitoring systems leveraging Salesforce’s Atlas Reasoning Engine to automatically detect GDPR/CCPA violations and PII exposure risks.
• Establish AgentForce AI governance frameworks ensuring autonomous systems follow ethical guidelines through topic classification and dynamic grounding mechanisms.
• Conduct regular ethical red teaming exercises to test AI agent responses for bias, toxicity, and regulatory compliance.

Vice President, Applications System Development – CRM Salesforce

• Achieve sales goals in Software, Hardware, and Training
• Generate, qualify, process and work leads through ALL lead-generation activities
• Develop and maintain relationships with regional Food Service Management Companies
• Assist in client install, deployments and training

Inside Sales Representative

General Counsel

• Advise business teams regarding compliance with privacy and related laws
• Advise on data protection terms in agreements
• Advise on product strategy considering data protection laws
• Advise sales and marketing teams on compliance implications of marketing initiatives
• Work closely with Information Security, Data Governance, Risk, and Audit teams
• Participate in the product lifecycle by assessing product features and designs
• Drive the development of robust, scalable playbooks and self-service tools
• Develop privacy notices and customer contract templates
• Perform privacy impact assessments and contribute to maintenance of records

Senior Corporate Counsel – Product

• Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries.
• Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking.
• Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty.
• Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle.
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications.
• Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades.
• Stay current on the fintech landscape, industry trends, and product updates to position yourself as a trusted technology advisor.

Outside Sales Representative

• prospecting and running Global Payments Point of Sale presentations
• explaining value proposition and demonstrating cloud based Point of Sale solution
• upselling current clients on other Global Payments products and services
• maintaining regular communication with the Point of Sale District Manager

Solutions Engineer

• Coordinates and/or provides technical direction and support to multiple work teams regarding work components for a product, platform, or project solving moderately complex problems of less diverse scope.
• Supports solution design, problem resolution and management, application maintenance, project requests and system enhancements.
• Acts as the primary technical escalation point of contact for project, client, and system issues that require evaluation of identifiable factors.
• Assumes project management role and/or Subject Matter Expert and resolves moderately complex issues.
• Supports client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working sessions to determine solution approaches.
• Tracks assigned tasks for component(s) to keep on schedule.
• Provides input for status reporting.

Solution Architect

• Sell Genius® POS and Global Payments solutions to small and mid-sized merchants.
• Prospect new clients through networking, referrals, and community partnerships.
• Conduct engaging product presentations and live demos showcasing how Genius® simplifies payment processing, inventory management, and customer engagement.
• Partner with your District Manager to set appointments, identify opportunities, and close deals within a short sales cycle.
• Maintain accurate client records and pipeline activity in Atlas and Salesforce CRM systems.
• Upsell and cross-sell existing clients on additional Global Payments services.
• Stay up to date on POS and fintech industry trends to position yourself as a trusted advisor.
• Participate in weekly team meetings and one-on-one coaching sessions with leadership.

Sales Representative – Software

• Prospecting and running Heartland Point of Sale presentations both in person and over the phone to small and mid-sized merchants
• Explain our value proposition and demonstrate our cloud based Point of Sale solution
• Upsell current clients on other Heartland products and services
• Maintain regular communication with the Point of Sale District Manager
• Work closely with local District Manager to set appointments with business owners
• Run scheduled appointments, uncover needs, and present Heartland Point of Sale solutions