Client Service Analyst I
Global Payments Inc.
full-time
Posted on:
Location Type: Office
Location: Lindon • Utah • United States
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About the role
- Handle inbound phone call and email tickets
- Conduct positive, timely and accurate communications with partners and clients
- Leverage various tools and technologies to research and resolve issues
- Follow practices and procedures for analyzing and resolving issues
- Work under team leaders for accurate and thorough resolutions
- Participate in on-call incident management rotation when necessary
Requirements
- Maintains positive, timely and accurate communications with partners and clients
- Leverages various tools and technologies to research and resolve issues
- Handles inbound phone call and email tickets
- Learns to use professional concepts
- Applies company policies and procedures to resolve routine issues
- Follows practices and procedures for analyzing issues to resolve or escalate
- Works under team leaders to ensure accurate and thorough resolutions
- Demonstrated effective written and oral communication skills
- Ability to solve problems using experience and good judgment
- Learns how to interpret and communicate technical concepts
- May participate in rotation of on-call incident management responsibilities
Benefits
- Global Payments is an equal opportunity employer
- Provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
effective written communicationeffective oral communicationproblem-solvinggood judgment