Sales Engineer
Global Payments Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Arizona • Pennsylvania • United States
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Tech Stack
About the role
- Provide technical training webinars for dealer and direct sales channels
- Provide sales training on how to demo cloud POS products and highlight key features
- Regularly maintaining communication with Dealers through Dealer exchange forum as well as individual direct contact with Dealers to monitor level of satisfaction with the product/s.
- Assisting, teaching and guiding dealer and direct on cloud POS products by maintaining and monitoring Dealer forums and helpdesk.
- Attend, set up and work national trade shows, conferences and other marketing events to promote cloud Products to increase the company’s visibility within the industry. This includes event planning meetings and pre-staging terminals for the trade shows before they are shipped out.
- Escalation and assistance to upper management if level 1 or 2 support is unable to resolve the issue in a timely manner.
- Oversee the entire issue until it is resolved and make sure it is properly escalated internally.
- Responsible for maintaining demo database samples for presentation and sales efforts that Dealers can use for specific target markets.
- Moderator of the dealer product specific exchange group/s. Escalating and responding appropriately to individuals or to the group.
- Attend and participate in monthly Dealer Advisory Board meetings. This requires knowledge of current product issues, staying up to speed on current product roadmap and new feature releases and being able to speak to functionality on upcoming features.
- Support Beta tests of new products before commercial release including finding alpha/beta Dealers and clients to test with and report feedback to programmers, support and managers involved.
Requirements
- 2-5 years in POS product and technical support for deployment of POS – preferably within Product
- Ability to communicate effectively and build rapport with team members and sales channels
- Ability to identify and evaluate customer needs and provide solutions
- Enjoy problem solving and being responsive to communications
- Capacity to build relationships and effectively sell a product
- Confidently deliver product presentations highlighting product features
- 4-year college degree or equivalent experience in POS deployments
- Extremely organized with professional follow-up habits
- Bilingual in English and Spanish preferred
- Hospitality / food service and or Retail experience is desirable
- Ability to travel up to 6x a year
Benefits
- medical, dental and vision care
- EAP programs
- paid time off
- recognition programs
- retirement and investment options
- charitable gift matching programs
- worldwide days of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
POS product supportcloud POS productsdemo database managementtechnical trainingproduct presentationsbeta testingissue escalationcustomer needs evaluationproblem solvingevent planning
Soft skills
effective communicationrelationship buildingorganizational skillsprofessional follow-upresponsivenessteam collaborationcustomer servicesales skillsrapport buildingpresentation skills
Certifications
4-year college degreePOS deployment certification