Vice President, Human Resources
Acuity
Senior Customer Success Manager
Giftify
full-time
Posted on:
Origin: • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Senior
About the role
- Manage and grow strategic client accounts across the UAE, ensuring high retention and satisfaction
- Operate independently to identify opportunities for upsell, cross-sell, and value creation
- Act as a trusted advisor to senior stakeholders within client organizations
- Anticipate client needs and proactively propose solutions, driving long-term partnerships
- Collaborate cross-functionally with Product, Sales, and Operations to influence roadmaps and deliver client success
- Provide input to leadership on market trends, client feedback, and growth opportunities in the UAE region
- Report to the Head of Customer Success (based in Brussels)
- Drive adoption of Giftify’s solutions and directly impact the Customer Success function in the UAE
Requirements
- 6–10+ years of experience in Customer Success, Account Management, or related fields within fintech, SaaS, or payments
- Strong business acumen and advanced knowledge of Customer Success and related disciplines (sales, product, operations)
- Comfortable making independent decisions with wide latitude; able to manage complexity and ambiguity
- Exceptional relationship-building and communication skills with C-level stakeholders
- Data-driven approach with experience in KPIs, renewals, and expansion strategies
- Open to frequent travel within the UAE
- Fluent in English; Arabic is a plus
- Based in Dubai
