Giftify

Customer Success Manager

• Manage and grow strategic client accounts across the UAE, ensuring high retention and satisfaction
• Operate independently to identify opportunities for upsell, cross-sell, and value creation
• Act as a trusted advisor to senior stakeholders within client organizations
• Anticipate client needs and proactively propose solutions, driving long-term partnerships
• Collaborate cross-functionally with Product, Sales, and Operations to influence roadmaps and deliver client success
• Provide input to leadership on market trends, client feedback, and growth opportunities in the UAE region
• Report to the Head of Customer Success (based in Brussels)
• Drive adoption of Giftify’s solutions and directly impact the Customer Success function in the UAE

Senior Customer Success Manager