Engineering Manager

• Lead alignment of roles, strengthening US and India teams
• Drive Agile transformation, improving product delivery with clear accountability
• Establish an execution-first culture that delivers measurable progress against transformation goals.
• Represent engineering with strong executive presence in forums with peers and leadership.
• Build a strong team including hiring, coaching, and performance management
• Modernize legacy systems into cloud native architectures using AWS, Kubernetes, and Infrastructure-as-Code.
• Implement containerization, orchestration, and automation across the platform
• Improve release cadence to enable safe, on-demand deployments through robust CI/CD pipelines (Github Actions, trunk-based development, automated testing)
• Achieve high availability and performance to meet customer expectations.
• Embed automated testing and quality engineering practices into every delivery cycle
• Implement robust and efficient regression and performance testing solutions to accelerate developer velocity
• Ensure secure and scalable architectures proactively remediating vulnerabilities and eliminating anti-patterns
• Apply scalability patterns, eliminate anti-patterns, and enforce engineering discipline across the platform.
• Use DORA metrics to drive elite engineering performance
• Use data-driven metrics (velocity, lead time, deployment frequency, incidents, regressions, cost efficiency, and business value) to drive accountability
• Deliver roadmap outcomes that generate measurable revenue growth
• Partner across teams to manage costs, enforce proactive monitoring, and communicate progress, risks, and tradeoffs and reduce infrastructure operating costs and enforce proactive monitoring strategies
• Communicate progress, risks, and tradeoffs with clarity through consistent, data-backed reporting
• Collaborate with Product, Enterprise Architecture, Security, Site Reliability Engineering, DevSecOps, Infrastructure, Solution Delivery, Implementation, and Finance to deliver modernization and growth
• Align with global engineering leadership to ensure consistent standards and shared best practices.

Executive Director – Software Engineering

Analyst

• Deliver excellent customer service to internal and external clients
• Assist clients with GHX products or services
• Support administrative processes in alignment with team objectives
• Handle daily case work while meeting KPI and QA metrics
• Document all actions in daily case work and customer interactions
• Provide education to customers over the phone when necessary
• Identify and escalate repetitive customer issues
• Solve escalated cases as required
• Maintain and contribute to team reference materials
• Train Managed Services Analyst Level I

Managed Services Analyst II

Product Manager

• Partner closely with engineering to prioritize work to be done based on market demands and maximizing benefit to the customer
• Work with customers, sales, product managers, and technical teammates to develop and deliver top quality analytic capabilities and products by serving as bridge between internal and external stakeholders
• Conduct research to identify customer needs and market gaps influencing our business and our customers
• Conducting biweekly spring planning, quarterly strategic planning, yearly strategic planning, board grooming in partnership with DataOps team
• Evaluates and builds business cases for shortening data processing cycles and customer delivery cadences through product discovery, UX and technology collaboration, and evaluation of outcomes and associated risks
• Analyze the competition, and market trends, and report out on findings
• Define, drive, and communicate product roadmaps aligned with the corporate strategy, as well as new and existing capabilities
• Partner in the development of value propositions and sales tools to be used by the sales team
• Assist with cross-functional rollout and go-to-market of products and new feature sets
• Train all customer-facing employees on product details, value proposition, and sales techniques
• Serve as the technical expert on your product while working directly with customers (jointly with sales) both to assist sales in closing deals and to ensure a positive customer experience
• Represent your product through any internal prioritization processes
• Ensure legal requirements are met, and any risks are mitigated through collaboration with legal
• Write insightful problem statements that help cross-disciplinary teams focus on co-creating valuable solutions. Work with engineering, data operations, Service Line Advisors, Consulting Analysts, Data ETL to define and articulate their role in making the solution a reality
• Ability to travel 25%

Associate Product Manager

Systems Engineer

• configure and establish integration endpoints with on-premise and cloud based ERP systems
• be the lead technical resource to work collaboratively on an implementation project with a technical counterpart assigned by the customer
• communicate best practices and execution of testing activities to validate connectivity and data accuracy
• analyze customer’s system configuration for integration and ERP migration projects
• recommend technical solutions to meet integration requirements of customer’s system and GHX products
• develop and recommend alternate solutions when needed
• work as a collaborative member of a project team with an understanding of Agile methodology
• develop ERP specific solutions using GHX and third-party applications
• create test plans that follow GHX methodology and meet customer requirements
• create documentation deliverables as required for key project tasks

Integration System Engineer III – Provider

Support Engineer

• Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal.
• Works cooperatively with other team members and departments to develop effective and timely solutions for customers.
• Utilizes Customer Relationship Management System ‘Salesforce’ to record and research customer information and to record all the customer's questions, problems, and solutions.
• Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
• Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues.
• Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call.
• Provides assistance and mentorship to CSA-I analysts as needed.
• Collaborates with peers and extended departments to provide timely resolution to customer problems.

Customer Support Analyst II – Applications

Solutions Engineer

• Provide technical, architectural direction and mentorship to the IPA engineering team.
• Translate high-level business requirements into scalable architecture artifacts (HLDs, LLDs, integration diagrams, SDDs etc.).
• Architect and scale large-volume IPA solutions capable of processing millions of documents efficiently.
• Define and own the end-to-end architecture for IPA solutions, combining RPA, OCR/IDP, AI/ML, and cloud-native services.
• Lead platform design that is agnostic to specific RPA vendors (UiPath, Automation Anywhere, etc.), ensuring adaptability to future tool changes.
• Optimize performance, throughput, and stability of automation workflows.
• Drive the adoption of AWS cloud-native services for hosting and scaling automation bots.
• Design scalable, reusable automation frameworks for complex business workflows.
• Lead technical feasibility assessments and define automation roadmaps aligned with business priorities.
• Present technical solutions and project updates to senior leadership and non-technical stakeholders.
• Design and implement API-driven integrations with enterprise systems.
• Collaborate with global teams (Product, Infra, QA, Support) across time zones, ensuring smooth delivery.
• Architect and maintain automation platforms on AWS, leveraging services such as EC2, Lambda, S3, Step Functions, DynamoDB, SQS/SNS, and CloudWatch.
• Stay ahead of trends in Gen AI, LLMs, agentic AI, and hyper automation.
• Establish engineering best practices around coding standards, performance tuning, monitoring, and security.
• Lead troubleshooting and resolution of complex technical issues in production environments.
• Partner with Product and Process Owners to evaluate automation opportunities, design scalable solutions, and balance speed with quality.
• Create dashboards to measure platform KPIs using tools such as OpenSearch, ensuring transparency and accountability in performance metrics.
• Continuously optimize AWS resource usage to reduce the total cost of ownership while maintaining reliability and scale.
• Drive modernization of the tech stack and proactively reduce technical debt to keep the platform efficient and future-ready.

Staff Software Engineer – Solution Architect, RPA/IA

• Configure and establish integration endpoints with on-premise and cloud-based ERP systems for products and services
• Lead technical resource on implementation projects
• Communicating best practices and executing testing activities to validate connectivity and data accuracy
• Collaborate closely with diverse GHX departments to ascertain needs and translate requirements into functional documentation
• Develops ERP specific solutions using GHX and third-party applications and tools

Integration System Engineer IV – Provider

Ecommerce

• Will lead multiple project engagements and demonstrate and document the value and ROI of GHX products through improved productivity and decreased supply chain costs.
• Will interface directly with GHX connected customers to improve their supply chain processes, increase cost savings, and create repeatable processes for use across the GHX customer base.
• Will have significant responsibilities for client delivery in conjunction with the GHX engagement teams.
• Excels at delivering best in class strategies, the implementation of GHX products and gaining buy in for GHX industry initiatives and consulting services.
• Develops process improvement plans to address the identified opportunities.
• Develops and facilitates training sessions to implement identified change management initiatives.
• Directs client collection of qualitative and quantitative data to assess current processes, benchmark against best practice metrics, and quantify improvement opportunities.
• Provides subject matter expertise to clients and other GHX team members.
• Participates in client discussions and meetings to present analysis and facilitate client decision making to select improvement tactics.
• Delivers solutions to client problems and monitor engagement progress.
• Creates and reviews support documentation, work plans, and other deliverables.
• Participates in overall Consulting practice development and supports GHX initiatives.
• Contributes to methodology development and thought leadership.
• Communicates broad complex concepts or issues in a succinct manner to facilitate task execution and client-facing communication.

eCommerce Consultant

Customer Support

• Management and supervision of staff to ensure they are meeting the goals of the department and organization
• Interact with various stakeholders regarding customer service activity for implementing, prospective, and current customers across all applications
• Preparation, submission, and maintenance of customer service level reporting
• Development of process improvements to ensure cases are handled in a timely manner by Customer Care team members
• Interact with strategic partners and direct customers to elicit feedback to improve the overall customer service experience or application experience
• Manage and update all workflows and process flows within the case management module within Salesforce.com (SFDC)
• Management and oversight of internal customer service policies and procedures
• Oversee team activities including research, follow up, and resolution related to virtual card and/or bank-transmitted (ACH) payment file issues; user setup and training; ongoing customer support; timely submission of control totals; weekly review of open customer service cases
• Virtual Card Reconciliation oversight (auto matching, manual matching) and monthly review of Virtual Card Reconciliation Reports and open items
• Participation in routine testing and production migrations for supported applications
• Management of the case management module within Salesforce.com (SFDC) as it relates to customer service activities, including reporting
• Participation and/or reporting for provider quarterly reviews as it pertains to support related activities
• Participate in defining Customer Care roles and responsibilities to meet strategic ePay initiatives
• Maintain positive provider and supplier relationships
• Provide timely and consistent communication to GHX Leadership as to the status of all customer service issues and any support or assistance needed to achieve the desired result

Customer Care Manager

Implementation Specialist

• Reporting to the Manager, Implementation Services; responsible for delivering assigned implementation projects and ensuring a high quality of service to GHX customers.
• Oversee day-to-day implementation and operations aspects of client relationships, achievement of service levels, and execution on key projects with focus on client utilization and satisfaction.
• Manage implementation to project objectives, follow project plans, and work with client organizations to manage priorities and expectations.
• Develop, track, and report against customer-specific project plans; maintain and communicate project status, including identifying risks and mitigation strategies.
• Provide train-the-trainer customer education and lead process/application training sessions as needed; assist customers with deployment of GHX products.
• Coordinate with other GHX departments and Solution Delivery staff to ensure customer objectives are met.
• Work towards operational excellence and continual quality improvement to drive optimal customer experience and internal efficiency.
• Participate in development and maintenance of best practice implementation methodologies.

Implementation Consultant II

Business Development Rep

• Selling complex supply chain software solutions into the healthcare community.
• Determines overall account planning and management of customer base within a specified region to achieve a growth billings quota.
• Identify and articulate customer pain points and demonstrate how GHX solutions provide value.
• Navigate organizational dynamics and influence prospective decision makers.
• Establishes business plans by account and develops plans to achieve annual quota.
• Present the business case for GHX solutions that solve business problems while providing a relevant ROI.
• Drive two-way communication and engage the customer by linking their business priorities to our value proposition.
• Advance the purchase decision without rushing the customer.
• Stay abreast of healthcare industry market trends and competitive marketplace activities.
• Build pipeline through lead generation, prospecting, pipeline development, networking, targeting and qualification for new opportunities with existing and new assigned accounts to achieve quota.
• Prospect, accurately forecast and assess resource allocation and planning of new business deals within assigned accounts.
• Develop solution proposals encompassing all aspects of the business applications.
• Track and report sales opportunities within Salesforce.com to accurately forecast deals.
• Thoroughly qualify all leads and sales opportunities.
• Collaborate internally with Product Management, Marketing, Customer Support and other internal GHX departments.
• Develop and implement strategies for selling GHX solutions in the C-suite.
• Validate prospects’ needs through discovery process, and process and develop into ROI that solves business problems for clients.
• Conduct Strategic Business Reviews with customer base to expand usage of products or services, and to identify additional problems to be solved by GHX solutions.

Account Development Representative

Manager

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
• Proactively developing campaigns to re-engage customers and/or increase customer KPI’s.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines.
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.
• Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
• Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met.
• Actively identifying development opportunities of new system enhancements to benefit department offerings.
• Travel may be required (approximately 20%)

Delivery Manager II

Data Analyst

• Identify patterns and relationships to evaluate, maintain and enrich data quality across multiple systems and data sources
• Continually assess and evaluate processes to improve efficiency in data cleansing activities, with a focus on identifying automation opportunities
• Develop flexible, reusable, and efficient SQL code while adhering to best practices
• Conduct root cause analysis (RCA) and impact analysis to identify data quality issues, inform automation efforts, and report findings to teams and stakeholders
• Contribute to the design and implementation of ETL processes using PL/SQL, SQL or Python

Senior Technical Data Analyst

• 12-month rotational Commercial Development Program exploring Sales, Customer Success, Marketing, Sales Operations, and Consulting
• Rotate through key commercial organization areas in structured intervals
• Learn and apply sales and marketing principles in a healthcare context
• Participate in training and development programs to build leadership, product knowledge, and industry expertise
• Collaborate with experienced mentors and peers and take ownership of projects
• Present findings and progress to executive stakeholders including the Chief Revenue Officer
• Transition into a full-time customer-facing role (commonly Sales) at program completion based on performance and organizational need

Business Development Associate, Rotational

Sales Development Rep

• 12-month rotational Commercial Development Program across Sales, Customer Success, Marketing, Sales Operations, and Consulting
• Rotate through key areas of the commercial organization in structured intervals
• Learn and apply sales and marketing principles in a real-world healthcare context
• Participate in training and development programs to build leadership, product knowledge, and industry expertise
• Collaborate with experienced mentors and peers across the business and take ownership of projects
• Present findings and progress to executive stakeholders, including the Chief Revenue Officer
• Transition into a full-time role based on performance and organizational need—commonly in Sales or other customer-facing roles

Sales Development Associate, Internship

• Draft and manage a variety of customer-facing contracts including User Agreements, SOWs, Order Forms, amendments, renewals, and other contract-related documents.
• Ensure all contracts are drafted accurately and efficiently, in compliance with internal turnaround times and approval workflows.
• Collaborate cross-functionally with Sales, Product Management, Consulting, Legal, Implementation, Accounting and Finance.
• Manage deals within the Contract Operations queue and ensure accuracy of quotations and deal rescoping.
• Review and negotiate contract redlines in collaboration with Legal, Sales, and other internal stakeholders.
• Understand and apply go-to-market strategies, product offerings, and processes when advising sales on deal structure.
• Maintain high throughput to meet established turnaround time SLAs and deliver operational support across contract lifecycle.
• Ensure quoting and contracting systems are up to date throughout the sales cycle to ensure data integrity.
• Proactively identify process improvement opportunities and contribute to efficiency initiatives.
• Support creation, refinement, and maintenance of internal documentation and assist with special projects as needed.

Contracts Analyst

Product Marketing

• Translate product capabilities into compelling positioning and messaging; empower sales with the right tools; drive awareness and adoption among our ecosystem of healthcare providers, suppliers and industry partners.
• Go-to-Market Strategy: Lead GTM planning for new products and services, features and enhancements; ensure marketing/product launch readiness including positioning, messaging and cross-functional training; Messaging & Positioning; Own messaging frameworks that clearly articulate the value of our solutions and services within the healthcare supply chain; Tailor messaging to specific sales motions, segments and buyer personas including healthcare supply chain executives, financial decision-makers, IT leaders, clinicians and suppliers.
• Commercial Enablement: Build and maintain sales tools including pitch decks, solution overviews, battlecards, objection handling, competitive briefs, and demo/video scripts among others; Collaborate with cross-functional teams to develop and deliver training for sales and customer-facing teams.
• Market & Customer Insights: Conduct market, customer, and competitive research to inform strategy and identify differentiation opportunities; Leverage and maintain tools like Crayon and Seismic to ensure competitive positioning and related assets are current; Partner with sales, customer success, product to identify and capture customer success stories and case studies.
• Campaign & Content Collaboration: Work closely with demand generation and content teams to support campaign development with strategic themes, messaging and proof points; Work closely with events team to plan and participate in industry conferences and events. May require travel; Contribute to thought leadership content and direct outreach programs that drive awareness and engagement.

Product Marketing Manager

Consultant

• We are seeking a client-focused SaaS Consultant to support healthcare supply chain engagements, with a focus on electronic order processing, exception management, and optimizing customer use of GHX solutions.\n• In this role, you will lead implementation projects, collaborate with cross-functional teams, and work directly with GHX-connected customers to drive cost savings, improved productivity, and greater accuracy in business transactions.\n• You will analyze and configure customer account data and item master data, support EDI and integration efforts, document best practices, repeatable workflows, and process improvement opportunities.\n• The ideal candidate brings a proactive, organized approach and a passion for delivering measurable value and ROI through digital supply chain transformation.\n• Principal duties and responsibilities:\n• Serve as the primary liaison between clients and internal development teams\n• Lead discovery sessions to capture and translate business requirements into actionable SaaS configurations\n• Lead the collection, cleansing, and configurations of customer master data, item master, and pricing data, ensuring accurate mapping to support order processing and compliance processes\n• Support and advice on EDI integrations, transaction sets (e.g., 850, 855, 856, 810, and 832), and compliance with industry-specific standards\n• Provide operational consulting on best practices in supply chain, master data management, and customer communications\n• Creates risk mitigation strategies for client challenges to increase automation adoption.\n• Deliver training and post-implementation support as needed\n• Design and deliver polished, visually compelling PowerPoint presentations that translate complex data and implementation details into clear, engaging narratives tailored for executive, operational, and technical stakeholders.\n• Manage client relationships and implementation projects, overseeing project planning, milestone tracking and cross-functional coordination while ensuring alignment with client goals\n• Provide regular status updated, proactively resolve issues, and support clients through post-go-live stabilization to ensure long-term success and satisfaction

Consultant – Professional Services

Security Engineer

• We are looking for a security-minded, hands-on senior individual with strong Access Management and Cloud Security experience to support our global Identity and Access Management (IAM) and Cloud/Infrastructure security programs. The candidate must have strong operational knowledge of the security/infrastructure tool landscape and have a track record of optimizing and automating processes to achieve measurable efficiency and accuracy gains. This role is integral to the cyber security program, and works directly alongside the Security Architecture / Engineering, Security Operations, Tech Infrastructure and Network teams.
• Responsibilities
- Support for IAM, Cloud Security and Infrastructure Security projects, including (but not limited to) IAM Governance solutions (e.g., SailPoint), Privilege Access Management solutions (PAM), Cloud Assessments and Configuration, Certificate Management, Mobile and Remote Access (e.g., VPN) Security.
- Implement security processes to support IAM, Cloud and Infrastructure Security using best-in-class security engineering principles.
- Experience with security metrics and measurements and process automation – understand how to measure IAM and Cloud processes and how to improve them based on historical data.
- Partner with Security/Infrastructure/Product Engineers to evaluate best in class security solutions and plan production deployments and help document runbooks accordingly.
- Participate in enterprise cybersecurity tabletop exercises across cross-function teams.
- Partner with Security Operations (SecOps) Engineers to identify and evaluate best-in-class security solutions, plan production deployments, and help document runbooks accordingly.
- Provide support for System and Organization Controls (SOC) audits through the gathering of objective evidence.
- Assist with user access reviews (UARs), including interfacing with application teams, gathering data for entitlements and descriptions, populating entitlement data, communicating with reviewers, and generating UAR status reports
- Implement identity security metrics and measurements and process automation – understand how to measure monitoring/IR processes and how to improve them based on historical data.
- Security tool operations – running, maintaining, optimizing, and configuring rules for various tools across Security such as IAM, PAM and EPM.