Manager

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
• Proactively developing campaigns to re-engage customers and/or increase customer KPI’s.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines.
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers.
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices.
• Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
• Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met.
• Actively identifying development opportunities of new system enhancements to benefit department offerings.
• Travel may be required (approximately 20%).
• Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).

Delivery Manager

Account Manager

• Establishes business plans by account and develops plans to achieve annual quota.
• Effectively presents the business case for GHX solutions that solve business problems while providing a relevant ROI.
• Develops and implements strategies for selling GHX solutions in the C-suite to ensure internal buy-in at the highest level.
• Validates prospects’ needs through the discovery process, and develops into ROI that solves business problems for clients.
• Refines messaging and sales tools needed to recruit customers.
• Conducts Strategic Business Reviews with customer base to expand usage of products or services, and to identify additional problems to be solved by GHX solutions.
• Proactively advances the purchase decision without rushing the customer.
• Stays abreast of healthcare industry market trends, macro- and microeconomic impacts to the healthcare supply chain, as well as competitive marketplace activities.
• Presents products in a compelling, positive and professional manner.
• Applies sound strategies for protecting accounts and penetrating accounts held by competitors.
• Acquires and integrates industry knowledge related to general trends, emerging technologies and competitors.

Sales Account Manager

Analyst

• Administer and manage sales commission processes using Spiff
• Validate commission calculations and ensure accurate payouts according to compensation plans
• Audit sales transactions, bookings, and revenue data between Salesforce and Spiff
• Investigate and resolve commission discrepancies, exceptions, and inquiries from sales representatives and managers
• Support New Booking calculations
• Generate recurring and ad hoc commission reports for leadership and stakeholders
• Facilitate monthly, quarterly, and annual commission processing cycles
• Maintain documentation of compensation plans, commission rules, and process workflows
• Support testing and implementation of commission plan changes and system enhancements
• Monitor data quality; identify and address opportunities for process improvements and automation
• Partner with Finance and Sales Operations to ensure alignment between commission payments and company objectives
• Assist with quota management, territory changes, and compensation plan administration

Commission Analyst

Paralegal

• Reporting to the VP & Deputy General Counsel, you will support a range of corporate legal matters.
• You will also work closely with the Chief Legal Officer and Corporate Secretary on corporate governance matters.
• Support the preparation and organization of materials for Board and Committee meetings.
• Manage the preparation and maintenance of corporate documents, including legal entity management for all corporate affiliates.
• Administer legal file management, processing both new and existing files for effective documentation and organization.
• Collaborate with in-house and outside counsel, including monitoring of outside counsel spend and billing.
• Assist with corporate transactions, including M&A, financing, and other strategic transactions, including participation in and management of due diligence projects.
• Help facilitate the execution and management of various legal documents, including executive compensation documents, non-disclosure agreements (NDAs), letters of intent (LOIs), and other corporate agreements.
• Help manage the enterprise risk management program, including annual renewal of insurance policies and claim submission.
• Support the VP & Deputy General Counsel and other members of the LCCA on other matters as needed, including issues related to litigation, human resources, and corporate development.
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.

Senior Corporate Paralegal

Cloud Engineer

• Develop scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
• Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.
• Perform branching updates on the Git repository along with CI/CD responsibilities.
• Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
• Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
• Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
• Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.
• Champion AI-driven engineering practices including adoption of AI coding assistants and intelligent automation.

Senior Software Engineer – Java, Angular, AWS

• Learn, communicate and update established processes to both internal and external parties.
• Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems.
• Handle daily case work while meeting predetermined KPI and QA metrics.
• Accurately document all actions in daily case work and customer interactions.
• Place phone calls to participating customers and provide education when deemed necessary or beneficial.
• Identify, document, and escalate repetitive customer issues.
• Managing and solving escalated cases from GHX Provider Managed Services Tier 1 support and peers.
• Proactively maintain and contribute to team reference materials.
• Train and mentor Managed Services Analyst Level I to reach customer communication and engagement goals.
• Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions.
• Delegate, monitor and assist assigned projects.
• Aid in production and presentation of excel files or presentation materials.
• Create action plans for post-customer meetings.

Managed Services Analyst III

Director

• Provide clear vision and selling/market penetration strategies in development of overall territory plan.
• Recruit, coach, mentor, develop and manage the sales team which includes the following roles: Strategic Account Executives, Sales Account Managers and Strategic Account Directors
• Hold team accountable to quota attainment, business review activities and managing expenditures through strong sales processes.
• Meet with strategic C-suite and V-level customers and prospects to ensure internal buy-in at the highest level.
• Partner with Product Management, Marketing, Customer Success, Customer Support and other internal GHX departments to drive overall customer value and satisfaction.
• Funnel management and progress against quota by ensuring pipeline is at a multiple revenue target level and forecasting accuracy is within an acceptable range as established by GHX guidelines.
• Maintain a fluent understanding of healthcare market trends, the healthcare supply chain, and competitive activities.
• Review and report sales activities within CRM tool.

Regional Executive Director

• Learn and communicate established processes.
• Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems.
• Handle daily case work while meeting predetermined KPI and QA metrics.
• Accurately document all actions in daily work and customer interactions.
• Place phone calls to participating customers and provide education when deemed necessary or beneficial.
• Identify, document, and escalate repetitive customer issues.
• Solve escalated cases as required.

Managed Services Analyst I

Content Marketing Manager

• Design and implement AI-powered content tooling solutions using modern AI technologies (Claude, Copilot, AI Agents, MCP servers)
• Develop and integrate LLM-based features for content generation, analysis, and automation
• Design and implement REST API solutions to support AI agent workflows and content processing pipelines
• Build and maintain MCP (Model Context Protocol) servers for seamless AI tool integration
• Develop responsive UI applications using modern frameworks (React, Angular, TypeScript, JavaScript)
• Translate ideas into clear, maintainable code with minimal supervision
• Perform code reviews and provide constructive feedback to ensure high-quality deliverables
• Coordinate with cross-functional teams including product, UX, and offshore development teams in an Agile/Scrum environment

Software Engineer III – Content Tooling, AI Focus

Full-stack Engineer

• Define and evolve scalable, secure, and maintainable system architectures across one or more product lines, ensuring alignment with long-term platform strategy and business objectives.
• Drive end-to-end architecture across the full technology stack (UI, APIs, data, infrastructure), establishing standards for consistency, interoperability, and scalability.
• Establish and govern engineering best practices for design, development, testing, DevOps, and CI/CD pipelines to improve software quality and delivery velocity.
• Remain deeply hands-on by designing, building, and delivering complex system components, along with post-release support.
• Guide and influence multiple engineering teams on architecture, design patterns, and implementation approaches, ensuring alignment to enterprise standards.
• Make high-impact technical decisions including build vs. buy and platform selection, balancing trade-offs across performance, scalability, reliability, and cost.
• Design and drive adoption of cloud-native, microservices, and event-driven architectures for resilience and scale.
• Identify and mitigate cross-system dependencies, risks, and failure domains prior to large-scale releases.
• Champion AI-driven engineering practices including adoption of AI coding assistants and intelligent automation.
• Drive cross-functional alignment by partnering with Product, Design, Infrastructure, Security, Compliance, and Support teams to ensure cohesive architecture, seamless delivery, and adherence to operational and regulatory requirements.
• Analyze complex challenges and deliver broad-reaching, scalable solutions that improve system health.
• Define and monitor engineering metrics such as performance, reliability, and availability.
• Drive operational excellence through observability, monitoring, logging, and incident response frameworks.
• Mentor engineers and foster a culture of technical excellence, ownership, and continuous improvement.
• Influence stakeholders and drive alignment across teams to reduce complexity and enable effective decision-making.

Principal Software Engineer

Backend Engineer

• Design and implement scalable, secure, and maintainable software solutions aligned with business needs
• Build and modernise user-facing applications using modern Angular, TypeScript, and component-based front-end architecture
• Lead technical design for complex features and initiatives
• Develop and support backend services and integrations using Java, AWS services, and database technologies
• Collaborate with cross-functional teams to address technical dependencies and deliver high-quality products
• Identify root causes of system challenges and recommend practical, solutions
• Follow best practices in development, testing, CI/CD, and Agile workflows
• Maintain a deep understanding of system architecture, integrations, and data flows
• Actively use AI-powered development tools to improve productivity and code quality

Software Engineer III – Full Stack, Angular, Java, AWS

• Design and implement scalable, secure, and maintainable software solutions aligned with business needs, creating flexible and reusable components across the full stack
• Build and modernize user-facing applications using modern Angular, TypeScript, and component-based front-end architecture
• Contribute to technical design for features and stories, documenting work and adhering to IT control policies.
• Develop and support backend services and integrations using Java, AWS services, and database technologies
• Collaborate with cross-functional teams to address technical dependencies and deliver high-quality products
• Identify issues of limited scope, analyze their impacts, and resolve them independently or with guidance from senior team members.
• Follow best practices in development, testing, CI/CD, and Agile workflows.
• Build working relationships to support effective collaboration and knowledge sharing.
• Develop understanding of system architecture and component interactions to support feature development.
• Actively use AI-powered development tools to improve productivity and code quality