Managed Services Analyst III

GHX

Managed Services Analyst III providing customer service and support for GHX. Involved in customer interactions, issue resolution, and team mentorship.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $24 - $29 per hourWebsite

About the role

Key responsibilities & impact

Learn, communicate and update established processes to both internal and external parties.
Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems.
Handle daily case work while meeting predetermined KPI and QA metrics.
Accurately document all actions in daily case work and customer interactions.
Place phone calls to participating customers and provide education when deemed necessary or beneficial.
Identify, document, and escalate repetitive customer issues.
Managing and solving escalated cases from GHX Provider Managed Services Tier 1 support and peers.
Proactively maintain and contribute to team reference materials.
Train and mentor Managed Services Analyst Level I to reach customer communication and engagement goals.
Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions.
Delegate, monitor and assist assigned projects.
Aid in production and presentation of excel files or presentation materials.
Create action plans for post-customer meetings.

Requirements

What you’ll need

Bachelor’s Degree preferred or High School Diploma or equivalent with 2 years' experience
Advanced technical knowledge of software products
Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint
Supply Chain experience preferred
Experience working in a team-oriented environment
Ability to travel up to 10% annually

Benefits

Comp & perks

health, vision, and dental insurance
accident and life insurance
401k matching
paid-time off
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

advanced technical knowledge of software productsMicrosoft Office SuiteMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Soft Skills

communicationcustomer supportproblem resolutionteamworkmentoringproject management

Certifications

Bachelor’s DegreeHigh School Diploma