Delivery Manager

GHX

Delivery Manager II responsible for customer relationship management and ensuring satisfaction with GHX services. Aimed at improving customer performance and utilization of Managed Services solutions.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $32 - $43 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management and project implementation, with a strong focus on improving customer KPIs and ensuring successful service adoption. Proficient in utilizing Microsoft Office Suite for effective communication and presentation.

Highest-signal resume keywords

Customer Relationship ManagementProject ManagementMicrosoft Office SuiteCustomer SuccessTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementCustomer SuccessHealthcare ExperienceAccount ManagementData Analysis

Soft Skills

Strong Organizational SkillsCritical ThinkingMentoringEffective Communication

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointWebEx

Industry Keywords

Managed ServicesQuality MetricsCross-Functional TeamsCustomer EngagementKPI Improvement

About the role

Key responsibilities & impact

Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
Proactively developing campaigns to re-engage customers and/or increase customer KPI’s.
Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines.
Create, develop, and use presentation materials for onsite or WebEx meetings with customers.
Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices.
Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met.
Actively identifying development opportunities of new system enhancements to benefit department offerings.
Travel may be required (approximately 20%).
Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).

Requirements

What you’ll need

Bachelor’s Degree or a minimum of 2 years of relatable healthcare or account management experience
Working knowledge of Microsoft Office Suite, Microsoft Excel, Word, and Microsoft PowerPoint
Strong organizational and project management skills
Experience with project management, customer success, training and/or customer service
Experience working in a team-oriented environment as a lead resource

Benefits

Comp & perks

health, vision, and dental insurance
accident and life insurance
401k matching
paid-time off
education reimbursement