Managed Services Analyst I

GHX

Managed Services Analyst I delivering customer service for GHX products, assisting internal and external clients. Supporting administrative processes and tasks to align with team objectives.

Posted 6/23/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Learn and communicate established processes.
Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems.
Handle daily case work while meeting predetermined KPI and QA metrics.
Accurately document all actions in daily work and customer interactions.
Place phone calls to participating customers and provide education when deemed necessary or beneficial.
Identify, document, and escalate repetitive customer issues.
Solve escalated cases as required.

Requirements

What you’ll need

High School Diploma or equivalent
Basic technical knowledge of software products
Working knowledge of Microsoft Office Suite, Microsoft Excel, and Word
Supply Chain experience preferred
Experience working in a team-oriented environment
Up to 10% travel annually required

Benefits

Comp & perks

health, vision, and dental insurance
accident and life insurance
401k matching
paid-time off
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

basic technical knowledge of software productsMicrosoft Office SuiteMicrosoft ExcelMicrosoft Word

Soft Skills

communicationcustomer supportproblem resolutionteam-orienteddocumentation

Certifications

High School Diploma or equivalent