Genesys

Business Development Rep

• Build strong rapport with prospects by providing valuable resources (e.g., webinars, white papers, blog content).
• Qualify inbound and outbound leads using modern frameworks (e.g., MEDDPIC) and assess their fit based on business needs.
• Conduct targeted outreach using intent data, account intelligence, and multi-channel engagement strategies (e.g., cold calling, email, LinkedIn).
• Partner on account planning, leveraging shared insights to identify high-potential opportunities for both customer and prospect accounts.
• Respond promptly to inbound inquiries, ensuring excellent initial engagement to convert them into qualified opportunities.
• Maintain Salesforce and lead management platforms with precision, ensuring data accuracy and completeness.
• Leverage social media platforms for prospecting, networking, and nurturing relationships.
• Monitor and analyze outreach performance metrics, iterating to improve conversion rates.

Business Development Representative

Engineer

• Engineer, configure, and optimize endpoint environments across Windows, macOS, Ubuntu, iOS, and Android platforms.
• Manage enterprise MDM platforms including JAMF Pro, Microsoft Intune, Autopilot, Entra ID, and Active Directory.
• Lead endpoint patching strategies for OS and third-party applications, minimizing downtime while ensuring compliance.
• Champion ITIL-aligned process improvement, embedding AI and agentic automation to drive continuous operational efficiency.
• Serve as a subject matter expert during audits, incident response, and vulnerability remediation exercises.
• Architect, deploy, and administer JAMF Pro across a complex enterprise environment of 3,000+ macOS endpoints.
• Build automated workflows for device provisioning, application deployment, patch management, and compliance reporting.
• Develop and maintain scripts in Bash, Python, AppleScript, and PowerShell to extend and automate JAMF functionality.
• Manage JAMF configuration profiles, policies, smart groups, and operational dashboards.
• Partner with Security to enforce FileVault encryption, CIS benchmark hardening, and Zero Trust policy controls.
• Maintain Apple Business Manager (ABM/DEP), VPP licensing, APNs certificates, and MDM enrollment pipelines.
• Design and deploy AI-assisted endpoint automation pipelines to reduce manual operational overhead and accelerate response times.
• Build and maintain autonomous agents (LangChain, AutoGen, or custom LLM integrations) to handle routine endpoint tasks including compliance checks, self-healing workflows, and incident triage.
• Integrate LLM APIs into endpoint tooling for natural-language policy authoring, log analysis, and intelligent alert summarization.
• Develop event-driven automation using JAMF Pro webhooks, Microsoft Power Automate, or custom Python/API pipelines to trigger remediation workflows without manual intervention.
• Evaluate and adopt AIOps platforms to predict device health issues, proactively surface compliance drift, and optimize patch scheduling.
• Define an AI automation roadmap for endpoint operations, establishing governance, testing, and rollback standards for agentic workflows.
• Continuously assess emerging AI tooling and agent frameworks for applicability to endpoint management use cases.
• Integrate endpoint tooling with SIEM and SOAR platforms for proactive threat monitoring and automated incident response.
• Design and enforce Conditional Access policies, identity frameworks, and data loss prevention controls.
• Ensure endpoint posture meets regulatory requirements including GDPR, HIPAA, and PCI-DSS.
• Participate in Zero Trust architecture reviews, risk assessments, and compliance audits.
• Implement and validate encryption standards across platforms (BitLocker for Windows, FileVault for macOS).
• Mentor junior engineers through knowledge sharing, code reviews, and coaching, including upskilling the team on AI-assisted and agentic operations.
• Serve as the escalation point for complex endpoint and macOS issues across global teams.
• Partner with Security, Networking, and Identity teams to integrate MDM platforms with tools such as Okta and AWS VDI.
• Produce and maintain technical documentation, architecture decision records, and end-user guides.
• Strong communication skills for both technical and non-technical audiences; able to clearly convey complex concepts to stakeholders at all levels.

Senior Endpoint Engineer – Jamf

Bilingual

• Act as a Tech Lead and demonstrate product expertise in most Genesys Cloud products
• Provides top quality service engagement for large or strategic customers or other accounts service as the implementation consultant, build engineer or technical lead.
• Follows Professional Services implementation standards.
• Assesses complex project situations to make appropriate recommendations or alternative solutions to both Genesys and the customer.
• Initiates and suggests process improvements to Project Managers and other Management to increase efficiency in delivery of Genesys Cloud solutions
• Works in close concert with Project Manager in successfully delivering projects in Waterfall or Agile methodologies.
• Leads and delivers technical implementation activities from pre-sale to support transition for PS engagement in any of the following activities/phases but not limited to Pre-Sales – Scopes and Estimates Effort in collaboration with the sales team.
• Discovery and Requirements Gathering, Scoping and Level of Effort – Understands customer and business requirements which delivers Genesys Standard Based Documentation and Design Requirements.
• Proof of Concept Implementation – Preliminary implementation of the initial requirements for feasibility.
• Build Implementation and Integration Base Configurations (Contact Center Based such as Skills, Wrap-up Codes, Queues, Users, Roles, Phone Settings, Phone Numbers, etc.)
• Telephony Configuration (SIP Trunks, Genesys Edge Device Pairing, Cloud or Bring Your Own Carrier Based)
• Call Flow Development Agent Display Scripting Configuration Outbound Campaign/Dialer Configurations Integrations – AppFoundry / Expert App Implementation, Data Actions from CRM based platforms, and/or SSO Reporting Out of the Box based on Genesys Cloud Unit Testing Quality Assurance and User Acceptance Testing Support End-User Training or Transfer of Information (ToI) Agent, Administrator, Supervisor, Salesforce, Outbound Campaign/Dialer.
• Pre-Go Live Preparation, Go-Live Support, Post Go-Live Support, Hyper Care Support Concierge/Early Adoption Service (White-Glove Service) - provides consultation and guidance for the customers which requires in-depth knowledge of the Genesys Cloud Platform.
• Managed Services Operational Service Management Move, Add, Change, Delete (MACD) Change Management & Ticket Triage Conducts Change Deployments General knowledge on omnichannel, such as Voice, Email, Chat, SMS, and/or Social Media Staff Augmentation Assigned as a dedicated resource for a particular project that works under the customer’s project team along with its process and target deliverables.
• Project Change Implementations Consult & Assist Delivery Flexible to adapt to different project delivery process agreements with customer project engagements.
• Act as a Tech Lead, leading a project implementation. Follows Professional Services implementation standards.
• Execution of project plan tasks associated with engagements.
• Work closely with the members of Quality Assurance Team or User Acceptance Testing team (customer-end) for identified defects by resolving it through defect triage or fixing.
• Regular communication of project status.
• Provides remote/onsite support for customer escalations as needed.
• Maintains on average 70% utilization for billable projects Identifies engagement-related problem areas and solves the issues in a proactive manner.
• Assists the Customer Care organization in performing service call/maintenance activities as required.
• Provide technical training (on-site or remote) to internal or consultative training to customers & partners as part of the project delivery. Maintains friendly and professional attitude in stressful situations.
• Facilitates training to New Joiner and/or Junior resources on the Genesys Product Base and Professional Services processes (e.g. project delivery, implementation, etc.), including, knowledge transfer of specific skills.
• Continues to stay abreast of new Genesys product releases through internal training, shadowing experienced consultants, lab development, or industry standards training/certifications Consistently completes Genesys-based Compliance Trainings (e.g. GDPR, HIPAA, PCI, Security, etc.).
• Complying with Genesys Product based Certification (e.g. Genesys Cloud Professional, and/or Genesys Cloud Specialist).

Senior PS Consultant, Spanish Bilingual

General Counsel

• Lead complex drafting, review, and negotiation of Data Processing Agreements, privacy terms, and AI-related contractual provisions within enterprise cloud and SaaS agreements
• Advise on international data transfer mechanisms, including Standard Contractual Clauses, transfer addenda, transfer impact assessments, and supplementary safeguards
• Serve as lead privacy counsel for strategic enterprise transactions involving regulated industry customers and high-risk data processing activities
• Support customer negotiations involving AI governance, audit rights, security commitments, data localization, and emerging digital regulations
• Translate complex privacy, AI, and technology requirements into clear, commercially practical guidance for business stakeholders

Senior Privacy Counsel

ServiceNow

• responsible for designing, implementing, maintaining, and improving CMDB, HAM, and SAM capabilities within the ServiceNow platform.
• ensures the accuracy, integrity, and operational value of configuration and asset data across the enterprise.
• supports governance, automation, discovery, and lifecycle management initiatives.
• partners closely with infrastructure, cloud, security, procurement, and platform teams.
• supports alignment with the ServiceNow Common Service Data Model (CSDM) to enable standardized service-aware operations.

Senior CMDB Engineer – ServiceNow, HAM/SAM

Artificial Intelligence

• Responsible for managing project initiatives of strategic importance to the organization.
• Participate in customer workshops and design call flows using our products using design best practices and awareness of product nuances.
• Work Independently, and with Genesys technical teams and business partners, to design, develop and maintain IVR’s, NLU Intent-based Bots and routing applications for DTMF and speech interactions, Virtual Agents, and Agentic Virtual Agents.
• Experience defining ASR grammars, and tuning process.
• Create accurate development effort estimates in collaboration with the team manager, Professional Services project managers or regional managers.
• Works on significant and unique issues where analysis of situations or data requires an evaluation of broadly defined variables.
• Requires conceptual thinking to understand advanced issues and implications.
• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
• Accountable for results, which may impact their entire function or geography.
• Work with Product owner, Scrum master to drive user story creation and ownership for SS&AI owned epics for IVR, Routing and bots.
• Lead the SS&AI team delivery.
• Present and demonstrate proposed IVR solutions as required.
• Perform knowledge transfer of the delivered solutions at the conclusion of the engagement as necessary.
• Create and execute test scripts for call flow and other logic and leverage existing Genesys tools (logs, reporting) to provide UAT and QA support.
• Communicate within the global community respecting cultural, language and time zone variations.
• Demonstrate flexibility to adjust working hours to match customer and team interactions.
• Work as a team player to the organization.
• Providing feedback to the product organization about issues found in API’s, product, documentation or architectures.
• Work independently to provide customer technical consulting services to help drive the determination of key deliverables, outcomes, code best practices, and deployments.

AI Implementation Principal Consultant

Financial Planning and Analysis

• Become a trusted partner and advisor for Genesys senior executives and other cross-functional teams to provide financial decision-making support.
• Develop and own budget and forecasting process including headcount, non-labor expenses for Bad Debt, VAT, Insurance and special projects.
• Partner with business leads, Finance, and Legal teams to set and execute on the function’s strategic plans
• Generate variance analyses, bridges, and presentations that explain trends and takeaways for leadership, board of directors, and other external investor communications.
• Perform month-end closing activities including accrual preparation and coordination with accounting.
• Reconcile and ensure consistency of data from various sources and assist in driving the automation of reports and analyses.
• Analyze and interpret data to develop insights and recommendations.
• Support ad-hoc finance projects to help leadership make financially sound decisions.

Senior Financial Analyst

Accountant

• Revenue Analysis: Part of a team that ensures that all revenue is accounted for in accordance with Genesys policies and accounting guidelines, i.e. ASC 606.
• Review of completeness and accuracy of data in the Revenue system (RevPro).
• Determining and processing appropriate contract updates, revenue adjustments and other journals in the Revenue System.
• Operating and overseeing revenue related internal controls.
• Prepare deal reviews/checklist to ensure revenue is being recognized in adherence to ASC606 and Company policy.
• Technical Revenue: Provide ASC 606 revenue recognition guidance to Legal, Deals Desk, Finance, and Order Management.
• Prepare technical accounting memos and assessments for complex transactions.
• Assist in ASC 606 policy updates and trainings Support the revenue projects function in the design, test, and implementation of updates to existing and new systems.
• Maintain necessary financial and control records along with supporting documentation related to Revenue for audit and Sarbanes-Oxley purposes.
• Participation in ad hoc projects to support business initiatives including assessment of new products, acquisitions, and new internal revenue needs.
• Deal Desk, Sales, and Customer Success Management Support: Review of customer orders to ensure compliance with the Revenue Recognition Policy and accounting principles.
• Review/approve orders against company policy and advise sales of any inconsistencies against policy and recommended actions.
• Working closely with Order Management, Collections, Deal Desk, and Finance personnel to meet business objectives.
• Assist with the review of sales opportunities, contracts and non-standard transactions – provide appropriate accounting guidance and propose solutions within Company’s revenue recognition policy.

Senior Technical Revenue Accountant

Manager

• Lead workstreams supporting enterprise transformation and AI-enabled operational improvement initiatives across multiple business functions.
• Identify process inefficiencies and opportunities for simplification, automation, and improved operational performance.
• Support the development and execution of transformation roadmaps aligned to strategic business priorities.
• Partner cross-functionally with business, operations, technology, and data teams to drive initiative execution and adoption.
• Facilitate stakeholder discussions, working sessions, and executive updates to support alignment and decision-making.
• Navigate complex organizational environments and manage competing priorities across multiple stakeholders.
• Develop business cases, track initiative progress, and support value realization activities tied to transformation efforts.
• Manage project plans, milestones, risks, dependencies, and escalation activities to ensure successful delivery.
• Support operating model improvements, including workflow redesign, governance alignment, and process standardization.
• Apply structured problem-solving and analytical thinking to evaluate business challenges and recommend scalable solutions.
• Maintain working knowledge of AI, automation, and emerging technologies to support transformation opportunities and business innovation.
• Communicate transformation goals, progress, risks, and outcomes clearly and effectively to leadership teams and stakeholders.

Senior Business Transformation Manager

Solutions Engineer

• Act as the technical SME for Genesys Cloud customer audits to support our global team
• Serve as the internal escalation point for penetration testing–related discussions
• Lead advanced technical discussions with customers, prospects, partners, and auditors
• Defend Genesys Cloud AI security, privacy, and compliance using technical evidence
• Demonstrate control-level understanding across frameworks (SOC 2, PCI, etc.)
• Understand and explain evidence showing how Genesys Cloud security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security, SDLC)
• Support security reviews, and penetration testing discussions

Security & Audit Solution Architect

• Define and scale a global AI sales motion that transforms how enterprise AI solutions are positioned, validated, and adopted across industries.
• Connect business value with technical innovation, ensuring organizations realize meaningful outcomes from AI-driven customer experience orchestration.
• Lead a globally distributed organization of AI Sales Specialists and regional leaders, operating in a coordinated “two-in-a-box” model with AI Architects.
• Drive business value articulation, technical validation, and successful customer outcomes.
• Shape how complex opportunities are developed and won.
• Help scale repeatable approaches that move customers from initial concept through prototype, pilot, and full production.
• Engage with diverse teams, customers, and partners worldwide, fostering an inclusive environment.

Vice President, Global AI Sales Specialists

• Engage with clients to understand their needs and provide expert advice on AI solutions.
• Assist in the preparation and delivery of presales presentations and proposals.
• Conduct technical workshops and demonstrations of Genesys AI products.
• Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions.
• Lead project work from inception through to successful delivery.
• Ensure AI solutions are integrated seamlessly with client systems and processes.
• Provide ongoing support and consultation post-deployment to ensure maximum value realization.
• Monitor and optimize deployed AI solutions for performance and effectiveness.
• Stay up to date with the latest developments in AI technology and use cases.
• Gain in-depth knowledge of the entire Genesys Cloud Digital suite.
• Participate in ongoing training and professional development.
• Work as a team player to the organization. Providing feedback to the product organization about issues found in API’s, product, documentation or architecture.

Senior Digital AI Professional Services Consultant

• Become a trusted partner and advisor for Genesys senior executives and other cross-functional teams to provide financial decision-making support.
• Develop and own budget and forecasting process including headcount, non-labor expenses for Bad Debt, VAT, Insurance and special projects.
• Partner with business leads, Finance, and Legal teams to set and execute on the function’s strategic plans.
• Generate variance analyses, bridges, and presentations that explain trends and takeaways for leadership, board of directors, and other external investor communications.
• Perform month-end closing activities including accrual preparation and coordination with accounting.
• Reconcile and ensure consistency of data from various sources and assist in driving the automation of reports and analyses.
• Analyze and interpret data to develop insights and recommendations.
• Support ad-hoc finance projects to help leadership make financially sound decisions.

• Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
• Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
• Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
• Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
• Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
• Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
• Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
• Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
• Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
• Ad-hoc duties as required by management

AI and Experience Orchestration Director – Sales Overlay

• Standardize, enhance, and maintain routine, executive ready, financial reporting and analysis for all Customer Success functions, including the Professional Services business.
• Enhance and maintain a Quarterly Business Review package for each Customer Success Regional Leader, conveying key performance metrics and areas needing attention/action.
• Support compensation management for Customer Success teams, including bonus plan design, performance analysis, and quarterly payout execution.
• Assist the Customer Insights team with analytics around customer behavior, including retention, expansion, churn, product adoption, and customer health.
• Provide ad hoc analysis to support strategic initiatives, organizational changes, or investment decisions.
• Create opportunities to leverage AI solutions in day to day activities

Business Development Representative

Senior Endpoint Engineer – Jamf

Senior PS Consultant, Spanish Bilingual

Senior Privacy Counsel

Senior CMDB Engineer – ServiceNow, HAM/SAM

AI Implementation Principal Consultant

Senior Financial Analyst

Senior Technical Revenue Accountant

Senior Business Transformation Manager

Security & Audit Solution Architect

Vice President, Global AI Sales Specialists

Senior Digital AI Professional Services Consultant

Senior Financial Analyst

AI and Experience Orchestration Director – Sales Overlay

Business Finance Manager