Senior Business Transformation Manager

Genesys

Senior Manager driving enterprise transformation initiatives for business efficiency at Genesys. Leading cross-functional teams and managing complex projects for operational improvement and strategic execution.

Posted 6/2/2026full-timeRemote • Illinois, Texas • 🇺🇸 United StatesSenior💰 $135,400 - $238,200 per yearWebsite

About the role

Key responsibilities & impact

Lead workstreams supporting enterprise transformation and AI-enabled operational improvement initiatives across multiple business functions.
Identify process inefficiencies and opportunities for simplification, automation, and improved operational performance.
Support the development and execution of transformation roadmaps aligned to strategic business priorities.
Partner cross-functionally with business, operations, technology, and data teams to drive initiative execution and adoption.
Facilitate stakeholder discussions, working sessions, and executive updates to support alignment and decision-making.
Navigate complex organizational environments and manage competing priorities across multiple stakeholders.
Develop business cases, track initiative progress, and support value realization activities tied to transformation efforts.
Manage project plans, milestones, risks, dependencies, and escalation activities to ensure successful delivery.
Support operating model improvements, including workflow redesign, governance alignment, and process standardization.
Apply structured problem-solving and analytical thinking to evaluate business challenges and recommend scalable solutions.
Maintain working knowledge of AI, automation, and emerging technologies to support transformation opportunities and business innovation.
Communicate transformation goals, progress, risks, and outcomes clearly and effectively to leadership teams and stakeholders.

Requirements

What you’ll need

8+ years of experience in business transformation, operations, strategy, consulting, program management, or related roles.
Proven experience supporting cross-functional transformation or operational improvement initiatives.
Strong stakeholder management and relationship-building capabilities across multiple organizational levels.
Demonstrated ability to manage projects in complex, fast-paced environments.
Strong analytical, problem-solving, and strategic thinking skills.
Experience with process improvement, process redesign, or operational simplification initiatives.
Ability to work independently while coordinating effectively across teams and functions.
Strong communication and executive presentation skills.
High judgment and decision-making capability in ambiguous situations.
Working familiarity with AI, automation, and emerging technologies preferred.
Proficiency with Microsoft PowerPoint, Excel, and project management tools.
Bachelor’s degree required; advanced degree preferred.
Experience supporting enterprise AI or automation initiatives.
Familiarity with change management and organizational adoption strategies.
Consulting background or experience working in highly matrixed organizations.
Experience with business case development, ROI analysis, and value tracking.
Knowledge of Agile, Lean, Six Sigma, or continuous improvement methodologies.
Ability to influence without direct authority and drive alignment across competing priorities.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business transformationoperationsprogram managementprocess improvementprocess redesignanalytical thinkingproject managementbusiness case developmentROI analysisvalue tracking

Soft Skills

stakeholder managementrelationship-buildingstrategic thinkingcommunication skillsexecutive presentation skillsproblem-solvingdecision-makinginfluence without authorityindependent workcross-functional coordination