Business Finance Manager

Genesys

Finance Manager at Genesys, serving as a strategic finance partner to the Customer Success organization. Supporting financial reporting, compensation planning, and data-driven insights.

Posted 6/2/2026full-timeArizona, Kentucky • 🇺🇸 United StatesSeniorLead💰 $105,100 - $184,900 per yearWebsite

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Hard Skills

financial reportingfinancial analysiscompensation analysisbonus plan designperformance analysiscustomer behavior analyticsretention analysisproduct adoption analysisAI solutionsSaaS

Soft Skills

analytical skillscommunication skillssimplifying complex analysispresenting actionable insights

Tools & Technologies

AI-powered tools

Industry Keywords

Customer SuccessQuarterly Business Reviewperformance metricscustomer healthchurnexpansion

About the role

Key responsibilities & impact

Standardize, enhance, and maintain routine, executive ready, financial reporting and analysis for all Customer Success functions, including the Professional Services business.
Enhance and maintain a Quarterly Business Review package for each Customer Success Regional Leader, conveying key performance metrics and areas needing attention/action.
Support compensation management for Customer Success teams, including bonus plan design, performance analysis, and quarterly payout execution.
Assist the Customer Insights team with analytics around customer behavior, including retention, expansion, churn, product adoption, and customer health.
Provide ad hoc analysis to support strategic initiatives, organizational changes, or investment decisions.
Create opportunities to leverage AI solutions in day to day activities

Requirements

What you’ll need

7-9 years of experience in Finance or Consulting (SaaS experience preferred)
Experience in compensation analysis, and/or commission/bonus administration preferred
Experience using AI-powered tools for analysis, reporting, or productivity preferred
Strong analytical skills with the ability to connect financial results and operational metrics into a clear business narrative
Excellent communication skills, including the ability to simplify complex analysis and present actionable insights.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments