AI and Experience Orchestration Director – Sales Overlay

Genesys

AI and Experience Orchestration Director at Genesys transforming customer experiences with AI expertise. Leading strategic engagements and driving adoption of AI powered solutions through collaboration.

Posted 6/2/2026full-timeCalifornia, New Jersey, Pennsylvania • 🇺🇸 United StatesLead💰 $134,000 - $235,600 per yearWebsite

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Hard Skills

AIcustomer experience technologyconversational AI solutionssales overlaypre salesterritory planningpipeline creationopportunity progressionforecastingproofs of concept

Soft Skills

communication skillsinfluence without authoritycollaborationcritical thinkingproblem solvingpresentation skillscustomer insightsstrategic prioritizationleadershiporganizational skills

Tools & Technologies

Genesys AIExperience Orchestrationsales campaignsenablement initiativescross functional teamsmarketingproductcustomer successprofessional servicesaccount strategies

Industry Keywords

AI powered customer experiencesubject matter expertsales motionscustomer objectivesgrowth objectiveswork streamsC-level engagementstakeholder discussionscomplex opportunitiescustomer workshops

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholders
Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
Influence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecasting
Drive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiatives
Serve as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider team
Provide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience Orchestration
Lead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunities
Act as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional services
Identify strategic priorities and develop AI led opportunity pathways aligned to customer objectives
Ad-hoc duties as required by management

Requirements

What you’ll need

Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skills
Experience in sales overlay, specialist, or subject matter expert functions
10 to 12 years of experience in software, cloud, or AI related roles
Proven capability in AI powered customer experience and conversational AI solutions
Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
Experience coordinating and executing AI proofs of concept
Ability to create effective territory and account strategies that support growth objectives
Strong critical thinking, problem solving, and communication skills
Effective presentation skills with the ability to serve as a compelling subject matter expert
Ability to manage multiple concurrent work streams and support numerous in flight opportunities across teams

Benefits

Comp & perks

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments