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Senior CMDB Engineer – ServiceNow, HAM/SAM
GenesysSenior CMDB Engineer responsible for designing and implementing ServiceNow CMDB, HAM, and SAM capabilities at Genesys. Partnering with various teams to support operational objectives and governance initiatives.
Tech Stack
Tools & technologiesCloudSDLCServiceNow
About the role
Key responsibilities & impact- responsible for designing, implementing, maintaining, and improving CMDB, HAM, and SAM capabilities within the ServiceNow platform.
- ensures the accuracy, integrity, and operational value of configuration and asset data across the enterprise.
- supports governance, automation, discovery, and lifecycle management initiatives.
- partners closely with infrastructure, cloud, security, procurement, and platform teams.
- supports alignment with the ServiceNow Common Service Data Model (CSDM) to enable standardized service-aware operations.
Requirements
What you’ll need- 5+ years of hands-on experience with ServiceNow CMDB, HAM, SAM, or related platform capabilities.
- Strong understanding of CMDB architecture, CI relationships, Discovery, Service Mapping, and data governance principles.
- Strong understanding of ServiceNow Common Service Data Model (CSDM) concepts, service relationships, and CMDB governance best practices.
- Experience with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes and implementations.
- Experience designing and supporting integrations using REST APIs, IntegrationHub, MID Servers, or web services.
- Knowledge of ITIL processes, particularly Configuration Management, Asset Management, Incident, Change, and Problem Management.
- Experience with ServiceNow reporting, dashboards, and data quality management.
- Understanding of enterprise infrastructure concepts including servers, cloud resources, networks, virtualization, and software lifecycle management.
- Experience working within Agile and SDLC delivery models.
- ServiceNow CSA certification required.
- ServiceNow HAM, SAM, Discovery, or CMDB-related certifications preferred.
- ITIL Foundation v3 or ITIL 4 certification.
Benefits
Comp & perks- great benefits and perks like larger tech companies
- independence to make a larger impact on the company
- ownership of their work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow CMDBServiceNow HAMServiceNow SAMCMDB architectureDiscoveryService MappingREST APIsIntegrationHubdata governancedata quality management
Certifications
ServiceNow CSAITIL Foundation v3ITIL 4