General Motors

Operations

• Lead end‑to‑end New Dealer Activations, coordinating onboarding to systems, tools, resources, and programs.
• Lead and coordinate the Dealer Performance Process (DP2) for assigned dealers (standard, quarterly contact, notice-of-cure), using KPIs such as DPS/RSI, profitability, NPS‑PDS, NPS‑SSS, and others to identify performance gaps and prioritize actions.
• Build, document, and follow through with Zone teams on dealer action plans; track DP2 status and outcomes, maintain accurate documentation, and surface systemic issues and learnings to regional leadership.
• Support DNPI and Regional leadership on network projects (e.g., RUPD, buy/sell transitions, successions, open points/RFPs) and assist with transition planning for at-risk or divesting dealers to protect customers and brand representation.
• Serve as an operational connector between Sales, Service, Parts, Motors Holding, and Dealer Policy, supporting adherence to key controls, documentation standards, and escalation paths.
• Act as a knowledgeable, credible resource to Zone Managers, District Managers, and Dealer Network Managers; participate in targeted dealer visits, POP Lite reviews, and DP2 meetings to translate data into clear priorities and actions and communicate professionally with dealer principals and executives.
• Develop and maintain concise reporting on DP2, network risk, and proactive activity for RDs, RMBO, and Sales Support leadership.
• Model GM behaviors and support collaboration between Sales Support, Brand, and Field teams, demonstrating integrity, transparency, resilience, and adaptability in complex dealer and market situations.

Field Operations Manager

QA Engineer

• Execute APQP with assigned suppliers to meet or exceed program milestones
• Conduct Program Reviews and escalate issues with a bias for action
• Ensure the supply base adheres to GME standards and processes contain out-of-standard conditions
• Drive quality issue resolution cross-functionally with a commitment to the customer at the center of every decision
• Analyze warranty returns to identify trends and drive short-term containment and long-term corrective actions focused on improving customer experience
• Proactively engage in emerging issues regardless of whether responsibility falls within your defined role
• Evening hour availability to bridge the 12-hour time zone gap working with international suppliers
• Build strong supplier partnerships — establish trust, lead as one team , influence without direct authority, and navigate cultural and language differences with patience and inclusivity
• Speak fearlessly — address challenging situations with candor and hold stakeholders accountable through direct, respectful communication
• Lead issue resolution tracking utilizing the PRTS system
• Leverage data analytics to identify opportunities that enhance the quality and safety of GM Energy products

Supplier Quality Engineering Lead

Software Engineer

• Lead a team of BIW engineers supporting GVDP milestones, tooling readiness, and process development for new and carryover programs.
• Drive manufacturing strategy, quality targets, and process standards for all BIW operations within your scope.
• Oversee creation, documentation, and implementation of standardized work, PFMEAs, process control plans, and error-proofing strategies to ensure safe, capable, and stable processes.
• Ensure on-time delivery of BIW tooling, tryout, and validation activities, including run-at-rate, capability studies, and launch readiness reviews.
• Provide regular status updates to leadership on program risk, readiness, and overall health, including mitigation plans for issue resolution.
• Champion design-for-manufacturing (DFM/DFA) by supporting cross-functional teams to resolve manufacturability issues early in the lifecycle.

Engineering Group Manager – ME Body – Commodity

• Lead a team of BIW engineers supporting GVDP milestones, tooling readiness, and process development for new and carryover programs.
• Drive manufacturing strategy, quality targets, and process standards for all BIW operations within your scope.
• Oversee creation, documentation, and implementation of standardized work, PFMEAs, process control plans, and error-proofing strategies to ensure safe, capable, and stable processes.
• Ensure on-time delivery of BIW tooling, tryout, and validation activities, including run-at-rate, capability studies, and launch readiness reviews.
• Provide regular status updates to leadership on program risk, readiness, and overall health, including mitigation plans for issue resolution.
• Champion design-for-manufacturing (DFM/DFA) by supporting cross-functional teams to resolve manufacturability issues early in the lifecycle (studio, product engineering, and advanced ME phases).
• Foster a high-performance culture through coaching, feedback, development planning, and technical growth of team members (including early-career and senior engineers).
• Develop and execute long‑range action plans to advance BIW capabilities.

Engineering Group Manager – ME Body – Execution

Customer Success Manager

• Build and scale a tiered activation studio
• Design and stand up an end to end CRM in house studio that can deliver modern 1:1 customer communications from brief intake through production, QA, and deployment.
• Evolve and scale our studio as the flagship integrated production capability for Customer Engagement, unifying ways of working, tools, and SLAs across digital and physical channels.
• Redesign the Marketing Activation operating model to shift the team from manual campaign execution to strategy, inspiration, and continuous improvement.
• Leverage AI and automation to ensure flawless delivery of 1:1 campaigns.
• Operationalize and scale a three-tier delivery model: Agency – for the most complex, high-risk or breakthrough work. Insourced – for repeatable, high value work that the studio can execute efficiently at scale. Expansion / Innovation – for rapid prototyping, new formats, and test and learn.
• Optimize processes and ways of working to deliver outcomes
• Establish clear process and decision frameworks that determine when work is done in house vs. with external partners, balancing speed, quality, risk, and cost.
• Build the studio’s capacity planning, resource management, and vendor management practices.
• Partner with Product teams to ensure technical readiness and quality across CRM channels.
• Evolve our scaled, repeatable operating model with clear SLAs, playbooks, and KPIs across channels (email, SMS, push, direct mail, digital media extensions, etc.).
• Stand up a process improvement / transformation office within the studio that: Identifies and prioritizes workflow, tooling, and process improvements across activation and production. Runs a visible transformation roadmap and backlog with clear owners, milestones, and value realization. Implements LEAN/Agile ways of working, standard operating procedures, and consistent documentation. Use data, dashboards, and KPIs to track production throughput, cycle time, quality, and cost, and systematically eliminate manual work, handoffs, and rework.
• Oversee day to day studio operations, including brief intake, scoping, scheduling, trafficking, production, QC/QA, and deployment for all 1:1 customer communications and related assets.
• Lead and partner effectively across teams
• Partner with Lifecycle, Owner Growth, OnStar Marketing, CCA Marketing, GM Energy Marketing, and other internal stakeholders.
• Maintain strong relationships with external agency partners.
• Partner with MarTech Product Management to ensure the studio operating model fully leverages enterprise platforms.
• Translate studio and campaign needs into clear requirements for MarTech, ensuring features are designed for operational reality and adopted effectively by studio teams.
• Collaborate with MAS and Analytics to integrate data and insights into day to day studio work.
• Lead and develop a multi disciplinary team of producers, project/program managers, operations specialists, and vendor/agency managers.
• Foster a culture that is curious, operationally excellent, customer obsessed, and experimentally minded, encouraging small autonomous teams to author work.
• Champion change management, leading teams to thrive through transformation.

Head of Customer Engagement Activation

Product Manager

• Define and continuously refine the product vision, strategy, and roadmap for viewing cameras based on customer needs, market trends, regulatory landscape, and GM’s Zero/Zero/Zero vision.
• Own the long‑term strategy for camera systems across multiple product teams, balancing user experience, technology, privacy, and business outcomes.
• Conduct market research and competitive analysis to identify new opportunities, differentiating capabilities, and potential threats in the camera and surround‑view space.
• Lead and collaborate with a broad set of stakeholders to identify, build, and test customer value propositions for camera experiences across retail and fleet use cases.
• Act as the voice of the customer, ensuring experiences are intuitive, transparent, and trustworthy, including how camera data and privacy expectations are handled.
• Work closely with UX/UI designers to develop intuitive, compelling, and safe user interfaces for camera features across vehicle and connected touchpoints.
• Develop and manage product requirements, including clear user stories, use cases, and functional specifications for engineering teams.
• Create and maintain prioritized product backlogs, ensuring features and enhancements are sequenced based on business value, customer impact, and technical feasibility.
• Collaborate closely with engineering, design, operations, and partner teams to ensure alignment on goals, scope, and delivery plans throughout the development lifecycle.
• Communicate changes in scope, trade‑offs, and delivery items to impacted teams, ensuring that core camera products can be used seamlessly across multiple lines of business.
• Manage product launches, including defining go‑to‑market strategies and coordinating cross‑functional launch activities.
• Define and track OKRs and KPIs to measure product performance, customer experience, and business impact, and to inform roadmap decisions.
• Use data, experimentation, and user research to identify problems, evaluate solutions, and make trade‑offs; communicate complex subjects in a clear, straightforward way to both technical and non‑technical audiences.
• Conduct post‑launch analysis to evaluate product performance, identify areas for improvement, and inform iterative updates.
• Continuously iterate and improve camera products based on user feedback, operational learnings, emerging technology, and market trends.
• Lead cross‑functional teams of stakeholders (Legal, Design, Engineering, Program Management, Product teams, and others) to deliver cohesive, end‑to‑end camera experiences.
• Provide mentorship and guidance to junior product managers and team members, fostering a culture of excellence, continuous learning, and customer‑centric thinking.
• Communicate product vision, strategy, priorities, and progress to stakeholders across the organization, including executives and partner teams.
• Help drive a data‑driven culture, ensuring the organization generates and leverages the metrics needed to make sound decisions, especially where customer experience and regulatory needs intersect.

Staff Product Manager, Viewing Cameras

• Lead the development and deployment of AI/ML technologies for GM’s vehicle motion control and estimation.
• Collaborate with cross-functional teams, including control engineers, software developers, calibrators, and business stakeholders, to define project requirements and ensure successful execution.
• Ensure the timely delivery of projects by monitoring progress, addressing roadblocks, and implementing agile methodologies improve speed, quality, and safety across development cycles.
• Provide technical guidance and mentorship to engineers and foster a culture of continuous learning and professional growth.
• Stay abreast of emerging technologies and trends in AI/ML, recommending innovative approaches to enhance our designs.
• Define system architecture and design, incorporating best practices and industry standards to create robust and maintainable systems.
• Communicate project status, risks, and opportunities to senior leadership.
• Partner with other departments to promote AI/ML adoption across the organization.
• Manage resource planning and team development.

Engineering Group Manager, AI/ML – Chassis Controls

SDET

• Lead Occupant Positioning feature, system and solution testing (manual and automated) on virtual, bench and vehicle test environments.
• Work cross-functionally with system safety, system engineering, design release, suppliers etc. to develop robust test methodologies for safety critical features.
• Lead test automation development and execution
• Collect data using advanced test equipment.
• Analyze, review results and document failures via PRTS, Jira etc.
• Author validation reports (CG190 etc.)
• Participate in Agile ceremonies (PI planning, DSU etc.)
• Deliver configuration and performance calibrations to support different vehicle platforms.
• Support regulatory and compliance relevant initiatives for Occupant Positioning features.
• Lead system test issue resolution initiatives
• Lead best practices and process improvement initiatives.
• Support program team reviews and demos.
• Maintain communication with cross-functional stakeholders.

Occupant Positioning System Calibration and Test Engineer

Designer

• Collaborate closely with team members and cross functional teams to craft a premier user experience across all our products and platforms
• Balance user needs, technical constraints, and business objectives to solve problems effectively
• Develop production interaction design following design guidelines
• Create design deliverables to communicate your work including sketches, drawings, mockups, animations, and prototypes
• Release production spec and assets to software engineering teams
• Present work to peers and leadership
• Work with product teams and engineers to execute user interface designs as a flawless part of the overall user experience, advocating aesthetics and visual design principles
• Participate in design critiques to guide design decisions

Designer, Vehicle OS

Analyst

• Support the identification and execution of strategic projects and serve as resource and thought partner to key stakeholders
• Conduct qualitative and quantitative analyses that yield compelling business insights and actionable recommendations
• Collaborate with various GM teams and leverage external resources as needed to obtain data and/or generate insights that provide a deeper understanding of the market and our customers to inform strategy development
• Apply data and analytics methodologies to set direction and prove/disprove hypotheses in our strategies
• Communicate complex business concepts in a structured and succinct manner that conveys an actionable point of view

Senior Analyst, Corporate Strategy

Systems Engineer

• Establishing and laying the grounds for End-to-End operational KPI of Products/platforms
• Provide technical and innovative plans and solutions to complex application/system related problems
• Creating critical operational and performance metrics for high velocity applications
• Simplify and optimize complex data processes to provide a simple view to the organization.
• Ensure data performance SLAs, leveraging enterprise monitoring tools
• Architect end to end reporting data solutions spanning platforms of Operational Data Stores (ODS), Data Marts, Azure Data Services
• Work on extensive data analytics on big data platforms using Oracle, Hive/Hadoop, etc.
• Escalate emerging issues to leadership and ensure successful closures by involving right technical teams.
• Understand business / technical process flows.

Vehicle Data System Engineer

Data Scientist

• Develop and maintain pricing strategies for global parts portfolios.
• Lead price‑setting processes, governance frameworks, and guardrails for regional execution.
• Evaluate price‑volume‑mix, contribution margin, elasticity, competitive benchmarks, and profitability.
• Monitor availability, channel performance, market share, coverage, and portfolio trends, distribution, market penetration, channel optimization.
• Oversee pricing datasets, standards, and reporting tools.
• Collaborate with Finance, Product, Supply Chain, and commercial teams to align pricing, assortment, and profitability strategies.
• Produce clear, concise reporting for leadership—including dashboards, scorecards, and financial impact summaries.

Manager, Global Revenue and Product Analytics

Engineer

• Lead development of New Test and Analysis Methods for Rolling Resistance, Traction, Force & Moment, and Impact Resistance
• Lead development of reduced lead time and lower cost Tire Test Methods for Treadwear and Endurance
• Lead implementation of New Test and Analysis Methods with GM’s Global Tire Supply Base in accordance with requirements
• Lead development and implementation of Tire Profile Packaging requirements
• Conduct Special Tests and Analysis for Field, Regulatory, and Motorsports investigations
• Perform Onsite Tire Supplier Lab Test Equipment Technical Assessments
• Determine Vehicle Load Inputs into Tires for Virtual analysis
• Serve as the GM Representative for ASTM and SAE Tire Technical Committees
• Lead complex technical problem-solving investigations and recommend data-driven direction
• Analyze and interpret test results to assess production readiness
• Update and maintain test procedures in collaboration with Tire Test Lab
• Demonstrate creativity, innovation, and a willingness to take on challenging assignments

Lead Tire Test and Analysis Engineer

• Serve as a key technical contributor responsible for system‑level requirements development, integration, and validation of Adaptive Suspension features
• Work cross‑functionally with controls, software, hardware, validation, and vehicle teams to deliver robust suspension solutions
• Provide technical leadership and ownership of system-level requirement definitions and the development of System Technical Specifications, FMEAs, and validation plans
• Collaborate with cross-functional teams including controls, software, hardware, validation, electrical, performance, manufacturing, and other stakeholders to achieve enterprise objectives
• Lead system execution activities including timing alignment, issue resolution, and change management throughout the development lifecycle
• Lead and guide requirement confirmation activities through analysis, simulation and physical testing including virtual, HIL benches and vehicle-level testing
• Escalates and represents system issues in technical reviews and provides regular updates to leadership and stakeholders

Senior System Engineer – Adaptive Suspension

Financial Planning and Analysis

• Responsible for end-to-end accounting, reporting, and controls over incentive compensation programs
• Lead preparation of complex consolidating journal entries, balance sheet reconciliations, and analytic reviews
• Partner closely with Global Compensation, Payroll, Tax, Corporate FP&A, and Controllership
• Prepare, review, and own monthly consolidating/manual journal entries and account reconciliations
• Analyze financial statements for applicable areas and sections of the 10-Q/10-K SEC reports
• Coordinate push down for specific entities with statutory requirements
• Ensure entries are complete, accurate, and aligned with US GAAP and GM accounting policies
• Perform monthly P&L and balance sheet analytics
• Maintain core enabling tools and structures for the team
• Provide clear, well-supported data to Controllership leadership regarding award true-up analysis
• Identify, interpret, and analyze potential accounting risks and issues
• Collaborate with various teams to obtain and validate source data