Customer Resource Manager

General Motors

Customer Resource Manager enhancing customer experiences in automotive sector. Managing customer issues, dealer interactions, and process improvements while requiring travel in Michigan region.

Posted 5/28/2026full-timeRemote • Missouri • 🇺🇸 United StatesMid-LevelSenior💰 $105,600 - $140,700 per yearWebsite

About the role

Key responsibilities & impact

Develop and innovate new solutions to create a world class customer experience.
Take full ownership of customer issues, managing each case from initial contact through to resolution to ensure a positive outcome.
Utilize superior communication skills and problem-solving abilities to optimize workflow and reduce bottlenecks for our customers to improve the outcomes.
Analyze customer and dealer data to support process improvements for our dealers to ensure customers are satisfied with the time to complete their vehicle service visit and that the vehicle was fixed right the first time.
Manage interactions with the Customer Assistance Center and our retail field partners including end-to-end execution for high profile referrals.
Coordinate empowerment and goodwill initiatives and lead training on the available tools.
Attend and participate in local dealer and field team meetings to help dealers identify opportunities and trends to drive process improvement.
Act as the Regional Liaison with the outside agencies representing our customers.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
3-5 years of experience in automotive sales, marketing, or a related field.
Strong interpersonal skills and ability to work with others within and outside the organization
Strong planning, time management and organizational, and computer skills
A valid driver’s license is required
Ability to travel up to 50%

Benefits

Comp & perks

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs
employee assistance program
GM vehicle discounts and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprocess improvementcustomer service managementproblem-solvingworkflow optimizationtraining coordinationautomotive salesmarketing

Soft Skills

communication skillsinterpersonal skillsorganizational skillsplanning skillstime managementleadershipteam collaboration

Certifications

Bachelor's degreevalid driver's license