GE HealthCare

Program Manager

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts

Service Program Manager

Technician

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment.
• Drives customer satisfaction through service excellence.
• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, able to share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.

Biomedical Equipment Technician I

Clinical Specialist

• Provide technical and clinical leadership during sales process
• Demonstrate full range of product features including potential uses, product capabilities and benefits to customers
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use
• Monitor customer installations within assigned territory/region to improve customer satisfaction
• Maintain customer relationships
• Support trade shows and professional conferences by performing product demonstration and promotion

Clinical Imaging Specialist

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment.
• Drives customer satisfaction through service excellence.
• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Biomedical Technician I

Account Executive

• Develop and execute territory and account plans to achieve quarterly and annual sales targets.
• Identify, qualify, and pursue new business opportunities while expanding existing customer relationships.
• Build and maintain strong relationships with key decision-makers, executives, clinicians, and operational stakeholders.
• Develop a deep understanding of customer needs, market dynamics, and competitive activity to position GE HealthCare solutions effectively.
• Maintain an active sales pipeline and accurate opportunity forecasts.
• Generate new leads through prospecting, networking, referrals, and customer engagement activities.
• Conduct customer presentations, demonstrations, and solution discussions tailored to customer needs.
• Manage complex sales cycles involving multiple stakeholders and decision-makers.
• Lead opportunity strategy and coordinate internal resources to support successful outcomes.
• Negotiate commercial terms and drive opportunities through close.
• Partner with customers to understand strategic objectives and identify opportunities to improve operational, financial, and clinical outcomes.
• Serve as a trusted advisor by providing industry insights and recommending solutions aligned with customer goals.
• Develop long-term partnerships that promote customer satisfaction, retention, and growth.
• Ensure a smooth transition from sales to implementation and ongoing account management teams as applicable.
• Collaborate with internal teams to develop competitive proposals and customer solutions.
• Ensure all sales activities adhere to GE HealthCare compliance, pricing, and commercial policies.
• Maintain accurate customer, pipeline, and opportunity information within CRM systems.
• Provide regular sales forecasts and territory performance updates.
• Analyze sales trends and customer data to identify growth opportunities and improve performance.

Senior Account Executive

Product Marketing

• Responsible for the downstream marketing strategy of the related portfolio sub-segment
• Develop and execute the product marketing plan to achieve new orders and market share objectives
• Perform clinical and industry trend analysis, market share and competitive analysis
• Quantify and prioritize market opportunities and customer needs
• Collaborate with Product Management, Engineering, and Global Design for product development
• Develop and manage budget for marketing plan execution

Global Product Marketing Manager

General

• Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract.
• May perform some technical service work.
• Must live in Denver, CO area.
• This role is on-site at our Client location.
• Full-time; 8a - 5p; M - F
• Hire and develop talent for a clinical service team. Includes direct people management responsibility including staffing decisions and performance development.
• Share on-call or service call escalation. Function as Site Leader and is responsible for customer relationship at assigned sites.
• Ensure service quality via frequent customer contact and formal quality reviews.
• Responsible for prompt and accurate filing of expense, time, and service reports for team of direct reports.
• May track and analyze financial performance with DOS, MCE, or SDL.
• May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies.
• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
• May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair.
• Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.

Biomedical Equipment Technician Leader

• Respond to service calls to evaluate and diagnose biomedical equipment issues
• Perform repair and planned maintenance (PM) on basic biomedical equipment
• Maintain effective customer relations and ensure resolution and follow-up
• Document all repair actions and submit reports/summaries
• Support local team to provide efficient service delivery

Biomedical Technician Apprentice

Chief Marketing Officer

• Position digital MI, nuclear medicine, PET/CT solutions to win with customers and prove GE HealthCare improves lives in the moments that matter.
• Develop annual marketing strategy and execute marketing plans in partnership with marketing colleagues and product managers.
• Drive leads using customer-focused content and channel plans that leverage SEM, email, social, inside sales, events and more.
• Understand customers’ staff, patient and clinical needs to identify outcomes GE HealthCare can deliver and then create related marketing campaigns.
• Contribute to globally developed, research-based materials that strengthen value propositions for Interventional solutions.
• Update and customize globally developed marketing materials for the USCAN customer audience, including content development relevant to decision makers that may be exclusive to the USCAN region.
• Ensure New Product Introduction (NPI) deliverables are compliant with global standards and USCAN region needs.
• Train the imaging sales team on the appropriate use of sales collaterals, what to emphasize and how to effectively position GE HealthCare MI offerings vs. the competitive products
• Collaboratively develop, design and execute highly impactful global and regional trade show experiences
• Build relationships with marketing colleagues, bringing them up to speed on portfolio insights, positioning and opportunities to aid in marketing communications content development and channel execution

Director, Molecular Imaging

Director

• Develop and execute a multi-year account strategy aligned to customer priorities, connecting GEHC capabilities across Imaging, AVS, PCS, and Service into a coherent roadmap for Care Alliance partnership
• Translate strategy into quarterly priorities and opportunity plans that the account community can execute
• Build and sustain senior relationships (C-suite and key executives), anticipate changing needs, and shape customer decision-making as a trusted advisor
• Present complex information clearly—verbally and in writing—to executive decision makers
• Serve as the single point of contact and decision maker for Enterprise Accounts, ensuring alignment on who engages whom, when, and why across GEHC
• Connect customers to the right GEHC resources to meet needs and resolve challenges while maintaining strategic coherence and message discipline
• Lead and align cross-functional teams around account priorities, clear roles, and operating cadence
• Own the coordination with USCAN and Global Segment teams / Sales GMs to ensure the right level of engagement from front line sellers
• Identify and shape enterprise opportunities; engage the Enterprise Solutions team to build large-scale strategic deals (e.g., Care Alliance / Care Pathway-type constructs where applicable)
• Lead cross-segment alignment to improve win rate, deal velocity, and customer confidence in GEHC as a strategic partner
• For assigned Enterprise Accounts, own funnel health and conversion within accounts, driving Enterprise Solutions funnel, Share of Wallet, Visibility rate, and Win rate
• Deliver outcomes with explicit accountability for Price discipline / accretion (protecting value and avoiding relationship-discounting)
• Hold internal stakeholders accountable for cross-functional outcomes that impact the enterprise relationship, including cash collection, issue resolution, and delivery commitments; driving closure through influence and escalation pathways when required

Enterprise Client Director

• Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment.
• Drives customer satisfaction through Service Excellence.
• Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.
• Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.
• Effectively communicate and partner with teammates and colleagues.
• Implement GE/customer facility contract and support customer and business goals/objectives.
• Lead, instruct, and assist technicians on basic and complex repairs/resolution.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).
• Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).

Biomedical Technician III

• Execute routine preventative maintenance and safety inspections on a variety of medical devices, including but not limited to patient monitors, infusion pumps, and basic diagnostic equipment, following established protocols.
• Evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• Perform minor repairs and component replacements under direct supervision or using detailed service manuals and schematics.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Document all maintenance, repair, and calibration activities accurately and promptly in the designated asset management system.
• Calibrate equipment to manufacturer specifications and regulatory standards.
• Respond to and resolve basic equipment malfunctions reported by clinical staff.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.
• Communicate effectively with clinical staff regarding equipment status and repair timelines.
• Participate in ongoing training and professional development to enhance technical skills and knowledge of new medical technologies.
• Adhere to all company policies, safety regulations, and quality standards, including those related to infection control and hazardous materials.
• Maintain a clean and organized workspace and ensure proper care of tools and test equipment.

• Deliver clinical and product platform knowledge and expertise by providing world class education and training consultation within a specific modality or product portfolio to clinical end-users.
• Drive and execute clinical and educational processes and programs in a defined territory while developing strong relationships with customer stakeholders and internal account communities.
• Provide hands-on and didactic training through implementation of university style curriculums and processes.
• Assist customers in improving productivity patient care quality by optimizing user technical & clinical competencies and knowledge.
• Drive adoption of advanced product features into customer’s clinical routines in a consultative manner.
• Closely collaborate with key account stakeholders to facilitate customer experience and promote education offerings to customers and account communities.

Clinical Applications Specialist, Invasive Cardiology

Pricing Analyst

• Develop and lead global pricing strategies for SaaS and cloud-based offerings, ensuring alignment with overall business objectives across AI, digital, and enterprise software solutions.
• Drive pricing transformation as core products evolve to a cloud-first model.
• Lead the design and implementation of modern SaaS monetization strategies, including ARR growth, net revenue retention (NRR), attach rate expansion, price realization, and margin optimization.
• Drive the evolution from legacy licensing models to scalable subscription, consumption, and platform-based pricing models.
• Partner across legacy organizations to harmonize pricing strategies, tools, and operating models following the Intelerad acquisition.
• Lead change management efforts to ensure adoption of new pricing frameworks and foster alignment across commercial, finance, and product teams.
• Analyze market trends, competitor pricing, and customer insights to inform pricing strategy.
• Collaborate closely with Sales, Finance, Product Management, Legal, Professional Services, and Marketing to ensure pricing strategies align with go-to-market objectives.
• Partner with product teams to design scalable pricing structures across multi-product portfolios.
• Develop and implement modern SaaS pricing approaches, including platform pricing, subscription models, consumption-based pricing, and outcome-based pricing for strategic enterprise customers.
• Provide hands-on leadership in structuring complex enterprise deals, including pricing, packaging, and multi-solution offerings.
• Collaborate with Finance to develop revenue forecasts, financial models, and KPI tracking frameworks for SaaS products.
• Develop clear, data-driven pricing dashboards and insights for executive leadership.
• Lead organizational adoption of pricing strategies through change management, training, and communication.
• Design scalable pricing adjustments and annual increase strategies based on market data, customer value, and financial performance, ensuring measurable impact to revenue growth.

Senior Director, Digital Pricing Strategy

Manager

• Drive clinical specialization through thought leadership, innovation, and accountability
• Lead the Invasive Cardiology clinical education programs
• Partner with global product and engineering teams for future product development
• Ensure audit readiness and compliance
• Develop training programs/presentations for clinical applications team
• Standardize relevant programs across the business
• Communicate clinical policy and procedure guidelines
• Support resource planning efforts including hiring and onboarding
• Manage customer post-sale escalations
• Promote clinical applications education throughout customer lifecycle

Service Program Manager

Biomedical Equipment Technician I

Clinical Imaging Specialist

Biomedical Technician I

Senior Account Executive

Global Product Marketing Manager

Biomedical Equipment Technician Leader

Biomedical Technician Apprentice

Director, Molecular Imaging

Enterprise Client Director

Biomedical Technician III

Biomedical Equipment Technician I

Clinical Applications Specialist, Invasive Cardiology

Senior Director, Digital Pricing Strategy

Clinical Education Manager – Invasive Cardiology