GE HealthCare

DevOps Engineer

• Partner with ML research, data engineering, and application teams to translate requirements into reliable, secure, and cost-effective platform capabilities.
• Lead design reviews, RFCs, and proof-of-concepts; mentor team members on cloud, Kubernetes, and data best practices.
• Own incident response for platform components and drive continuous improvement through automation and standards.
• Design and implement secure, scalable, multi-cloud (GCP + AWS) configurations.
• Establish and maintain infrastructure as code (IaC) standards with Terraform.
• Lead cloud-to-cloud data migration including secure transfer planning, checksum/manifest validation, parallelization, and cutover strategy.
• Implement robust ingestion pipelines for medical images and metadata into structured data stores with schema management, versioning, and data lineage.
• Optimize storage tiers and caching strategies for high-throughput image workloads.
• Establish cost observability with budgets, alerts, showback/chargeback, and automated idle resource cleanup.
• Own permissions and access management across clouds.
• Plan and execute winddown and exit from prior cloud providers: data egress, dependency mapping, app cutover, contract/savings plan termination, and archival with retention policies.
• Stand up and maintain managed ML platforms (Vertex AI) or managed Kubernetes clusters (GKE/EKS) with CI/CD for pipelines, images, and deployments.
• Partner with data/ML teams to codify data management practices: versioned datasets, reproducible preprocessing, clear lineage, and documentation.

Lead DevOps Engineer – GCP, AWS – ML/AI for Medical Imaging

Manager

• Will be subject matter expert on all reimbursement support programs, payer claim processes, and access issue resolution
• Develop & perform On-boarding & In-service presentations (in-person and virtual) with new and existing customer accounts
• Responsible for proactive customer (prescribers, office staff, imagers, etc.) education about the PDx portfolio’s Payer Coverage policies, reimbursement processes, patient services, and benefit investigation
• Primary point of contact responsible for resolving general and patient specific access and reimbursement challenges by leveraging the required internal and external resources
• Develop Access & Reimbursement tools and Guides and disseminate approved content related to product coverage, claims processing, prior authorizations, and appeals
• Maintain ongoing communication with the Market Access Account Executives and Sales to provide field intelligence and prioritize key accounts regarding account interactions
• Attend conferences to promote GEHC’s Patient Support Services

Field Reimbursement Manager – Market Access

Sales

• Own and drive the sales strategy for the Diagnostic Cardiology and Vital Signs Monitors products
• Support customers post-sale
• Utilize in-depth knowledge of sales territory, product lines, and markets
• Execute policy/strategy using analytical thinking and commercial experience
• Propose different solutions outside of set parameters to address complicated day-to-day problems
• Prioritize information for decision making
• Collaborate with Inside Sales and distributor relationships
• Lead the overall territory strategy with broader team

Product Sales Specialist – Diagnostic Cardiology

• Generating proposals, preparing sales quotations and presentations, planning customer meetings, and demonstrating equipment capabilities on Patient Monitoring territory.
• Maintaining exceptional after-sale relationships.
• Penetrating competitive accounts and communicating current market intelligence back to the business, along with field concerns, issues and requirements.
• Providing leadership in market analysis and development/execution of strategies and action plans to drive Patient Monitoring and Diagnostic Cardiology growth.
• Prospecting for new customers and business in addition to growing and maintaining our existing customer portfolio.
• Annual and quarterly achievement of multiple sales and revenue targets.
• Development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.

Product Sales Specialist – Anesthesia and Patient Monitoring

Full-stack Engineer

• Lead Product Quality & CSO Ownership
• Oversee containment, root-cause analysis, and development of sustainable corrective actions.
• Provide clear, consistent updates to leadership and partner teams, ensuring alignment and transparency.
• Foster collaborative operating rhythms that support accountability while encouraging shared problem-solving.
• Lead complex product investigations using your MR system knowledge to analyze field performance and identify technical issues.
• Work closely with engineering, service, manufacturing, and product design teams to develop effective solutions.
• Identify systemic issues and emerging trends, transforming field learnings into actionable design or process improvements.
• Contribute insights that influence product enhancements and help ensure strong product performance in the field.
• Develop and enhance lifecycle engineering processes that support efficient CSO management, strong documentation practices, and effective cross-functional communication.
• Support and mentor junior engineers by sharing best practices in troubleshooting, investigation rigor, and lifecycle engineering methods.

Senior Engineer – Lifecycle

• Achieve the quarterly and yearly Product/Solution/Service P&L Operating Plan targets for assigned geographical area
• Timely and accurate forecasting of pipeline and sales for the Chesapeake Imaging team
• Align territories to market potential and ensure optimal deployment of sales resources
• Attract, retain and develop world-class commercial talents by demonstrating servant leadership
• Communicate appropriate operating plan targets based on their product market potential for the account managers within their geography
• Ensure that all team members utilize the required sales systems to create pipeline visibility and assist accurate forecasting
• Drive ownership of order and configuration quality at the point of entry
• Drive optimal operating mechanisms to deliver on fulfillment targets and order backlog commitments
• Continuously develop deep clinical and technical knowledge
• Educate, coach and direct the differentiation of the Imaging products/solutions
• Maintain professional relations with key customers in the Chesapeake Market

Imaging Market General Manager

Customer Support

• Lead GE HealthCare’s Global Customer Experience organization with a focus on standardizing digitizing, and continuously improving the end-to-end order to cash (O2C) lifecycle
• Set global standards, deploy AI enabled processes, and drive cultural transformation across regions and business units to deliver best in industry customer experience, operational agility, and cash velocity.
• Define a multi‑year Customer Experience strategy and blueprint for a unified, scalable O2C operating model across regions and segments.
• Establish and govern global standards (SOPs, process controls, RACIs) for order intake, configuration/change management, date stability, fulfillment, installation, customer acceptance, and revenue recognition.
• Build and chair enterprise governance for O2C performance, including policy, exception handling, and risk controls (revenue, regulatory, privacy).

Global Head of Customer Experience

Field Engineer

• Attend on-site visits regularly to fulfill contractual service support obligations (e.g., patch days, service reviews, etc.)
• Evaluate incidents in a fast-paced environment to determine priority and urgency, and resolve technical incidents using workflow and product knowledge
• Own customer communication and increase customer satisfaction by ensuring issues are handled according to SLAs
• Manage a diverse range of customer incidents, liaising with local and central teams to maintain SLAs and ensure customer satisfaction
• Collaboratively use escalation paths to ensure timely incident resolution
• Define and communicate root cause analysis both internally and externally
• Identify recurring incidents and translate these into problem records
• Develop product expertise to become a regional Subject Matter Expert (SME)
• Contribute to knowledge‑sharing initiatives
• Mentor and assist less experienced colleagues to provide efficient service
• Lead preventative maintenance activities and ensure service records are updated accordingly
• Ensure administrative tasks such as project documentation and debriefs are completed to the appropriate level of detail
• Provide technical expertise and maintain close working relationships with Service Desk (Level 1 & Level 2), Remote Operations Centers (Level 3) and Engineering Level 4 support; ensure appropriate prioritization of issues escalated to these levels
• Work to ensure incident volumes are continually reduced by identifying problems in line with ITIL best practices
• Take ownership for resolution within SLA of customer issues, enquiries and service requests escalated to you, and ensure the right proactive monitoring tools are in place for each customer
• Continually measure, monitor and drive down incident levels by identifying issues before they occur and resolving them as planned work
• Ensure the Service Desk actively participates in improving the usability and reliability of GE products
• Provide incident analysis information and work in partnership with the Regional Service Manager.

Field Engineer – Healthcare IT

• Perform advanced troubleshooting and repair on assigned equipment.
• May also perform installation, validation and maintenance on assigned equipment.
• Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
• Lead communications with customers and serve as escalation point for customer-related concerns including installs.
• Own customer issues from dispatch or identification of issue to resolution.
• Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
• Lead and communicate HQ and Zone or Area-level initiatives.
• Co-lead regular team or modality meetings as required.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Effectively communicate and partner with teammates and colleagues.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Demonstrate strong commercial acumen.
• Serve as a key member and leader of the account community for assigned accounts.
• Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
• Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
• May include application training of clinical or scientific staff on designated equipment.

Field Engineer 3

Engineering Manager

• Lead and develop a multidisciplinary engineering team—including software, data science, and AI professionals—to design and deliver advanced digital and AI‑enabled solutions
• Drive the integration of computer science, electronic engineering, and AI methodologies to build intelligent, scalable systems for diagnostic imaging
• Provide strategic direction, influence technology roadmaps, and guide resource planning for global teams across North America, China, and Bangalore
• Anticipate business and technical challenges; recommend best practices and innovative solutions that enhance product quality, reliability, and performance
• Apply strong judgment to resolve complex engineering problems, evaluate data quality, and make informed, timely decisions
• Communicate complex technical concepts clearly and influence stakeholders across functions
• Lead or contribute to cross‑functional initiatives with varying levels of complexity; mentor teams and promote a collaborative, high‑performance culture
• Champion innovation by identifying emerging technologies, driving process improvements, and supporting scalable digital growth
• Collaborate closely with product, clinical, and business teams to define requirements and ensure delivery of high‑value AI‑powered products
• Validate new concepts and technologies through rigorous scientific and engineering methods, ensuring feasibility and alignment with long‑term strategy

Senior Engineering Manager – Digital AI

Clinical Research

• Upfront support of Medical Device clinical trials and research, supporting statistical aspects of study design by assisting with sample size calculation via power analysis and study design, and ensuring the protocol and variables collected support the endpoint analysis.
• Execute statistical analyses including, but not limited to, established methods such as confidence interval testing, regression models, Bayesian methods, missing data handling, mixed models.
• Create reproducible code, summary tables, visualizations, and written statistical outputs that support study reports, technical documents, and defend results to regulatory agencies.
• Prepare analysis datasets by performing data cleaning, validation, formatting, and code reviews.
• Document statistical approaches and analytical workflows to promote transparency and reproducibility to be documented in the Clinical History File.
• Collaborate with cross‑functional partners including Clinical Operations, Quality and Regulatory, engineering, and data management teams to support project execution.

Biostatistician 1

Communications

• Lead marketing communications strategy for global product launches, ensuring alignment with brand and portfolio objectives.
• Develop integrated content plans that support product positioning and messaging across multiple channels.
• Collaborate with Product Marketing, Field Marketing, Portfolio Strategy, and Central Imaging Marketing Communications teams to deliver impactful campaigns.
• Create and manage high-value marketing assets, including product launch kits, thought leadership content, regional campaign materials, and digital content.
• Ensure consistent messaging across global and regional initiatives.
• Partner with internal stakeholders to optimize content workflows and leverage content management systems for efficient asset delivery.

Senior Marketing Communications Manager

Procurement

• Lead GE HealthCare’s strategy, governance, and execution of responsible sourcing initiatives across the global supply base.
• Develop and execute GE HealthCare’s global responsible sourcing strategy aligned with enterprise Sustainability and supply chain goals.
• Own the long-term roadmap for human rights due diligence, environmental performance, and inclusive sourcing across our broad supply base.
• Advise executive leadership on emerging regulations, risks, and opportunities related to responsible sourcing.
• Support external climate goal commitments by developing and leading strategies to reduce emissions in relevant scope 3 emissions categories.
• Develop inclusive sourcing goals and ensure compliance with U.S. Small Business Administration (SBA) requirements, and complete applicable reporting.
• Lead capability-building initiatives for internal sourcing teams and external suppliers, including training programs and collaborative improvement plans.

Senior Manager, Responsible Sourcing Leader

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area.