Gartner

Communications

• Create innovative, thought provoking, and highly leveraged “must-have research” content.
• Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act.
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward.
• Demonstrate thought leadership in establishing research positions across a team of analysts.
• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda.
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights.
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions.
• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings.
• Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business.
• Provide high quality and timely research content peer review.
• Build credibility as an industry expert to represent Gartner research, methodology and strategy.
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community.
• Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery.
• Be a mentor and a coach by supporting more junior team members.
• Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions.

Senior Director Analyst, Communications Analytics, Technology

Analyst

• Develop thought-leading insights and advice on SAP Licensing for our Sourcing, Procurement, and Vendor Management clients, as well as IT leaders.
• Share your expertise through published research, client conversations, presentations, teleconferences, and meetings.
• Create innovative, thought provoking, and highly leveraged “must-have research” content.
• Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act.
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward.
• Demonstrate thought leadership in establishing research positions across a team of analysts.
• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda.
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights.
• Engage daily with senior-level clients via phone, video conference, on stage at Gartner events, or face-to-face meetings—helping them solve complex challenges and improve business outcomes.
• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings.
• Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients.

Director Analyst – SAP Licensing

Client Partner

• Partner with the EP on service delivery specifically around Consultation and engagement planning & preparation
• Assist EP with building meeting agenda and clarify participants’ roles in consultation calls
• Creating starter decks for strategic meetings
• Attend all Consultation call requested by the EP
• During consultation call, deliver agreed content and capture and curate notes that document the topics discussed and agreed-upon actions
• After consultation calls, draft PCFUs and take action on agreed-upon follow-up items
• Work with client & internal Gartner partners to ensure clients are registered for events and help them create an agenda most aligned to their needs
• Lead the facilitation of client engagement
• Support client with ad-hoc requests for access to Gartner content
• Join analyst calls with clients where EP or Account Executive cannot attend

Client Success Partner – GBS Guided, Supply Chain

Procurement

• Create innovative, thought provoking, and highly leveraged 'must-have insights' content
• Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs
• Demonstrate thought leadership in establishing insights positions across a team of analysts
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
• Create and deliver high value presentation materials for Gartner events, industry conferences, and client briefings
• Provide sales support serving as voice of the market to help Insights teams create content
• Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
• Be a mentor and a coach by supporting more junior team members
• Be client-centric while actively seeking to help clients engage regularly with Gartner insights

Sr. Director Analyst, Sourcing and Procurement Technology Expert

Operations

• Join Gartner’s leading analysts and advisors to host public live virtual sessions that showcase their research and insights to thousands of professionals.
• Execute and host live virtual sessions, including reading from a script, introducing the presenter, providing audience instructions, covering promotional announcements and operating the 3rd party webinar platform.
• Post content on our webinar platform and gartner.com.
• Collaborate with the Marketing Program Manager to analyze program data and identify program benchmarks and bright spots.
• Collaborate with the Marketing Program Manager to find areas of optimization within program operations and/or promotional channels including email and social media.
• Collaborate with the Marketing Program Manager to identify innovations and propose pilot opportunities.
• Provide presenter access details and trainings for sessions, ensuring the success of our events through detail accuracy and collaboration via multiple trackers and platforms.
• Collect PowerPoint presentations from presenters and provide them with final versions.
• Request, add and edit standard virtual event instructional and promotional slides for presentations.
• Edit scripts to align with virtual event details and promotions.
• Upload presentations and promotional slides to virtual sessions platform.
• Respond to our sales teams and prospective clients on their inquiries and requests in a timely manner.
• Manage promotional email requests and become a liaison to partners in Digital Marketing.
• Provide key metrics and analysis based upon our event data for individual sessions.
• Update registration reports on daily basis and send weekly notifications to stakeholders.
• Manage preparatory sessions for our sessions with team members and internal/external presenters.
• Support additional assignments to maintain consistency, promote accountability and optimize efficiency.

Operations Specialist – Virtual Marketing Programs

Account Executive

• Account management with an outcome of increased customer satisfaction and an increase in retention and account growth
• Quota responsibility of $1M+ of contract value within a territory of major client accounts headquartered in Switzerland
• Mastery and consistent execution of Gartner’s sales methodology
• Account planning and territory management
• Managing forecast accuracy on a monthly/quarterly/annual basis
• Maintaining competitive knowledge and focus
• In-depth knowledge of Gartner’s products and services

Account Executive – Large Enterprise

• Build trust-based, value-added relationships with C-Level prospects to quickly uncover the mission critical priorities and determine how Gartner can support success.
• Develop new business opportunities within existing accounts, owning the full sales cycle from prospecting through to close.
• Conduct calls with C-Level prospects to qualify, showcase capabilities, and close the business.
• Collaborate with internal partners across the business to bring Gartner to life through portal walkthroughs and proof of concepts.
• Continually build a pipeline of high-quality opportunities to deliver against your sales metrics, ensuring KPI’s are met.
• Deliver against assigned annual quota for your territory.

• Business Development Managers will be given a territory of Midsize Enterprise prospects.
• Build trust-based value-added relationships with C-Level prospects.
• Drive high-quality activity to build pipeline with multi-touch prospecting outreach and campaigns.
• Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation.
• Conduct calls with C-Level prospects to qualify, showcase capabilities and close the business.
• Partner with internal partners across the business to bring Gartner to life.
• Transition new accounts to account management to ensure a fast start to new client value.
• Deliver against assigned annual quota for your territory.

New Business Sales Executive

Business Development Rep

• Seek out and drive new business opportunities with new-to-Gartner K12 & Higher Ed organizations across your territory, from initial client outreach to close, targeting Large Enterprise C-Level stakeholders.
• Convert viable prospects into active Gartner clients, owning the full sales conversation and negotiation, through to the transition of new clients to the account management team.
• Align the right combination of insight, guidance and practical tools to bring value to the partnership.
• Continually build a pipeline of high-quality opportunities to deliver against your sales metrics ensuring KPI’s are met.
• Quota responsibility for your assigned territory.
• Manage complex high-revenue sales across matrix and diverse business environments.
• Own forecasting and account planning on a monthly/quarterly/annual basis.

Business Development Executive, Education Sector

• Consult with C-level executives to develop and implement effective strategies
• Manage accounts to increase customer happiness and account growth
• Fulfill quota responsibility of $1 million+ of contract value
• Handle forecast accuracy on a monthly/quarterly/annual basis

Client Executive

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Client Success Partner, Portuguese

Affiliate Manager

• Manage up to 25-30 senior executive member relationships
• Participate in account planning with Client Success Managers and Senior Account Executives
• Engage in all phases of the member lifecycle
• Ensure success by executing smooth hand-offs from the sales team
• Responsible for member retention and growth in the region
• Work with research analysts to develop and deliver relevant research
• Define and deliver innovative solutions by assessing client member needs

Executive Partner – High Tech

Director

• Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global accounts.
• Develop deep understanding of client business strategy, drivers, goals and initiatives - translating these into opportunities for the client to maximize value received and identifying new value delivery opportunities.
• Become a trusted advisor for the client across all their primary locations.
• Lead overall account and territory strategy to drive YoY growth and retention.
• Develop exemplary account solutions and license architectures – building account vision and strategy, and driving execution towards intended state.
• Orchestrate and marshal account planning and execution with cross-BU internal partners.
• Drive high activity by coordinating prospecting strategies and driving prospecting execution.
• Account management with the outcome of increased customer engagement and an increase in retention and account growth.
• Quota responsibility aligned to a specific multinational account.
• Build and demonstrate mastery of Gartner sales methodology and products.
• Drive consistent execution of Gartner’s proven best practices.
• Responsible for forecasting and forecast accuracy on a monthly/quarterly/annual basis.
• Maintain and leverage competitive knowledge & focus.

Client Director

Billing Specialist

• Process contracts and orders through Salesforce, and the order entry system to provide clients with their deliverables and invoices
• Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX, and country-specific laws
• Review and help prepare Sales Agreements with Sales before presenting to clients; provide updated language, calculate credits for re-writes, and recommend edits or further approvals as needed
• Work with all business units to obtain missing approvals and key data, ensuring maximum sales bookings for the month/quarter
• Coordinate with License Management and Onboarding teams to ensure timely activation of client deliverables
• Process manual billing each month and follow up with Sales/Clients for Purchase Orders
• Electronically file all emails and contractual documentation
• Serve as the go-to resource for navigating Salesforce QCO tools
• Help sellers with best practices and alternatives when facing quoting challenges
• Assist in change management strategies that promote adoption and business readiness across Salesforce
• Provide real-time training and coaching to improve Salesforce understanding and usage
• Identify and drive process improvements.

Order Management, Billing Specialist

• Create innovative, thought provoking, and highly leveraged “must-have research” content.
• Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act.
• Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward.
• Demonstrate thought leadership in establishing research positions across a team of analysts.
• Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda.
• Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights.
• Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions.
• Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings.
• Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business.
• Provide high quality and timely research content peer review.
• Build credibility as an industry expert to represent Gartner research, methodology and strategy.
• Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community.
• Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery.
• Be a mentor and a coach by supporting more junior team members.
• Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions.