Gainwell Technologies

Analyst

• Provide advanced technical support via phone, email, and chat, handling support requests from other Service Desk agents
• Lead troubleshooting efforts for complex technical problems
• Participate in an afterhours and weekend On Call rotation
• Log and track all support requests in our ticketing system, ensuring accurate and detailed documentation
• Develop and maintain knowledge base articles, FAQs, and other documentation
• Identify and escalate recurring issues to appropriate teams
• Contribute to the development and implementation of service desk best practices and procedures
• Proactively monitor system performance and identify potential problems
• Participate in project work related to IT service improvements
• Communicate effectively with users at all levels, providing clear and concise explanations of technical issues and solutions
• Maintain a positive and professional demeanor at all times
• Participate in team meetings and training sessions

Service Desk Analyst

Customer Support

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Senior Assistant, Customer Support

Business Intelligence Developer

• Collaborate with team members to collect and understand data requirements for various business needs.
• Assist in building and maintaining dashboards and reports to visualize business insights.
• Perform basic data cleaning, transformation, and validation to ensure data accuracy.
• Support team members in optimizing data workflows and SQL queries.
• Document processes and maintain records of work to enhance knowledge sharing within the team.
• Conduct exploratory data analysis under guidance and communicate findings effectively.

Business Intelligence Analyst

Security Engineer

• Designs audits of computer systems to ensure they are operating securely and that data is protected from both internal and external attack.
• Makes recommendations for preventive measures as necessary.
• Assesses assigned system to determine system security status.
• Designs and recommends security policies and procedures to implement; ensures compliance to policies and procedures.
• Designs training materials for computer security education and awareness programs.
• Evaluates highly complex security systems according to industry best practices to safeguard internal information systems and databases.
• Defines and reviews security requirements and subsequently reviews complex systems to determine if they have been designed and established to comply with established standards.
• Leads investigations of security violations and breaches and recommends solutions; prepares reports on intrusions as necessary and provides analysis summary to management.
• Responds to more complex queries and requests for computer security information and reports from both internal and external customers.
• Provides technical consultation on highly complex tasks; may assist and/or provide limited direction to lower level technical personnel.
• Provides product recommendations of security packages to customers; Reviews vendor products and makes recommendations as appropriate.
• Conducts cost analyses to determine feasibility of new products for clients.

Information Security Specialist

Data Engineer

• Architect Scalable Data Pipelines: Design, develop, and maintain reliable ETL/ELT workflows using Databricks, Spark, and Python.
• Enable Data Access & Analytics: Partner with analytics, product, and engineering teams to ensure timely, accurate, and governed access to data for downstream reporting and analytics.
• Optimize Data Workflows: Improve performance, reduce latency, and streamline processes by tuning SQL, optimizing Spark jobs, and enhancing cloud data pipelines.
• Leverage Cloud Infrastructure: Utilize AWS services (e.g., S3, Glue, Lambda) to manage and scale data engineering workloads.
• Drive Best Practices: Establish and maintain data engineering standards, including code quality, data security, version control, and documentation.
• Build & Maintain Data Models: Construct and support dimensional and normalized data models that support cross-functional use cases and reporting needs.
• Automation & Monitoring: Set up robust pipeline orchestration (e.g., with Airflow, Databricks Jobs, or AWS Step Functions) and monitoring/alerting systems.
• Collaborate Cross-Functionally: Work with data analysts, scientists, and business users to understand requirements and transform raw data into business-ready datasets.

Senior Data Engineer

• Collaborate with team members and stakeholders to define key business metrics and gather requirements
• Architect data pipelines, design, and build new dashboards for stakeholders
• Maintain and improve existing data infrastructure and dashboards
• Publish and maintain clear documentation for users
• Identify ways to streamline and improve efficiency of our data
• Implement changes to optimize SQL queries and data workflows
• Work with cross-functional teams to identify data needs and gaps
• Lead projects end-to-end and provide thought partnership

Senior Business Intelligence Analyst

Accounts Payable

• Client level accountability for product performance of Community Engagement Verification, SNAP Verification and SNAP Integrity.
• Accountable for performance of analytics, technology, vendors, and contact center which will deliver value back to our client.
• Coordinate activities necessary to administer the end-to-end process
• Support sales in new CEV and SNAP client pursuits
• Engage in new client implementation activities
• Monitor performance metrics, including client satisfaction, response times, and resolution rates, to ensure targets are met
• Reviews, analyzes, and evaluates business procedures to identify sources of revenue and cost reduction strategies through process improvements, new initiatives, automation, and strategic agendas/oversight
• Implements policies and procedures that will improve day to day operations and maximize company productivity, performance, and service quality
• Ensure compliance and adherence with key client deliverables and contractual Service Level Agreements
• Advanced ability to manage projects with demonstrated knowledge and experience in Medicaid project management techniques, software, and tools
• Interacts with executives and supporting staff
• Supports collaboration and communicates broadly to ensure overall coordination of goals and objectives between internal teams such as Account Management, IT, Implementation, Sales, Product, and other key internal stakeholders.

Community Engagement Analyst – SNAP

• Client level accountability for product performance of Community Engagement Verification, SNAP Verification and SNAP Integrity
• Accountable for performance of analytics, technology, vendors, and contact center which will deliver value back to our client
• Coordinate activities necessary to administer the end-to-end process
• Support sales in new CEV and SNAP client pursuits
• Engage in new client implementation activities
• Monitor performance metrics, including client satisfaction, response times, and resolution rates, to ensure targets are met
• Reviews, analyzes, and evaluates business procedures to identify sources of revenue and cost reduction strategies through process improvements, new initiatives, automation, and strategic agendas/oversight
• Implements policies and procedures that will improve day to day operations and maximize company productivity, performance, and service quality
• Ensure compliance and adherence with key client deliverables and contractual Service Level Agreements
• Advanced ability to manage projects with demonstrated knowledge and experience in Medicaid project management techniques, software, and tools
• Interacts with executives and supporting staff
• Supports collaboration and communicates broadly to ensure overall coordination of goals and objectives between internal teams such as Account Management, IT, Implementation, Sales, Product, and other key internal stakeholders.

Community Engagement Analyst, SNAP Verification

• Support the performance and delivery of Community Engagement Verification, SNAP Verification, and SNAP Integrity products
• Collaborate closely with cross‑functional partners
• Help ensure clients receive timely updates and responses
• Navigate ambiguity to drive positive outcomes for clients
• Contribute to operational rigor aligned with Medicaid and SNAP regulations

Associate Community Engagement Analyst, SNAP

Designer

• Head up workstreams to design, develop, test and install complex applications software that spans server, client and web components
• Help guide closer connections between application architects and developers to ensure design requirements are accurate and deliver a solid ROI for clients
• Show your skill at writing highly complex design, coding and testing documentation to create a technical product that meets client expectations
• Perform vital development, domain, application design, web service and database methodologies, and best practices provided by the project advisor and/or architect
• Serve as a technical consultant to senior management for complex projects — from modifying existing apps to designing new application modules and components

Senior Application Designer

Backend Engineer

• Develop career supporting Gainwell’s focus on creating innovative technologies and solutions
• Perform change order coding and research
• Code, test, debug, implement, and document programs
• Assist in the modification of company products and/or customer/internal systems
• Gather information from the system, analyze program and time requirements, and prepare documentation
• Conduct quality assurance activities such as peer reviews

Web Developer – ASP.NET, C#, AWS, SQL Server

Business Analyst

• Support Benefit Plan Administration by analyzing and documenting benefit structures and eligibility rules
• Collaborate with cross-functional teams to design effective processes and enhance system functionality
• Assist in planning and designing business processes and formulating recommendations to improve business activities
• Participate in meetings with clients to gather and document requirements and explore potential solutions
• Execute systems tests and analyze test results in various project phases

Software Engineer

• Apply your skills to support Gainwell as we help clients deliver better health and human services outcomes.
• Analyzes customer information requirements and product specifications to define technical content strategy and plan.
• Designs and develops written and/or visual product-related information, hard copy, web (user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers).
• Codes, builds, compiles, and tests modifications to the system using established team standards.
• As customer advocate, helps define/refine product requirements.
• Interfaces with cross-functional areas as a member of the product development team.
• Works on problems/projects of moderately complex scope.
• Exercises independent judgment within defined practices and procedures to determine appropriate action.
• Acts as an informed team member providing analysis of information and limited project direction input.
• Follows established guidelines and interprets policies.
• Evaluates unique circumstances and makes recommendations.

Advisor Batch Developer – UNIX/LINIX/C, Healthcare Claims

• Help design, develop, install, test and document applications software — including server, client and web components
• Play a role in the design, documentation and delivery of technical architecture solution components
• Build the connections between application architects and developers to ensure the accuracy of design requirements and deliver ROI for clients
• Focus on the details as you help define and develop project requirements, functional specs and application solution designs for clients using the proper development methodologies and industry standards
• Play a role in developing technical documentation and test plans, and support integration and deployment
• Be part of a team of software developers who are helping advance Gainwell and client objectives

Application Designer – Early Career

• Code, test, debug, implement, and document low to moderately complex programs
• Create appropriate documentation in work assignments such as program code and technical documentation
• Design systems and programs to meet business needs
• Prepares detailed specifications for programming
• Ensure programs meet standards and technical specifications
• Gather information from existing systems, analyses program and time requirements