Member/Provider Call Center Lead

Gainwell Technologies

Member / Provider Call Center Lead responding to customer questions and issues. Joining Gainwell to improve health and well-being for vulnerable communities.

Posted 7/30/2026full-timeWest Sacramento • California • 🇺🇸 United StatesSenior💰 $35,900 - $51,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries and resolve issues effectively. Proficient in using help desk software and ensuring data integrity through report preparation and monitoring.

Highest-signal resume keywords

Customer Service ExperienceHelp Desk Software ProficiencyData Integrity MonitoringTeam LeadershipTelephone Technology Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceData IntegrityReport PreparationTelephone TechnologyOrganizational Functions

Soft Skills

CommunicationProblem-SolvingInterpersonal Skills

Tools & Technologies

Help Desk SoftwareComputer SoftwareFax Machines

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Service Level AgreementCustomer InquiriesTeam Mentoring

About the role

Key responsibilities & impact

Answers telephones and responds to moderately complex customer questions and/or forwards calls to appropriate personnel
Research customer inquiries and responds to appropriate parties in a timely manner
Interfaces with team personnel, management, and customers in reference to customer service issues
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits reports to management
Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement

Requirements

What you’ll need

High school diploma or G.E.D.
Two to three years of customer service or other telephone experience
Experience working with organizational functions and personnel
Experience working with fax machines, computer software, and telephone technology
Experience working with and skilled in the use of help desk software
Experience leading or mentoring team members

Benefits

Comp & perks

generous, flexible vacation policy
a 401(k) employer match
comprehensive health benefits
educational assistance
variety of leadership and technical development academies