DAPO Specialist – Pharmacy

Gainwell Technologies

DAPO Specialist (Pharmacy) supporting healthcare clients by resolving inquiries and ensuring client satisfaction. Collaborating with teams to enhance service delivery and efficiency.

Posted 7/31/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective problem-solving and communication. Proficient in using help desk software and Microsoft Office applications to efficiently manage client inquiries and improve workflows.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsHelp Desk Software KnowledgeMicrosoft Office ProficiencyWritten And Oral Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ExperienceHelp Desk Software KnowledgeMicrosoft Office Proficiency

Soft Skills

Problem-Solving SkillsWritten And Oral CommunicationTeam Collaboration

Industry Keywords

Client InquiriesSLA AdherenceProduction TargetsWorkflow Improvement

About the role

Key responsibilities & impact

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Requirements

What you’ll need

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Comp & perks

Opportunities to travel through your work (0-10%)