Bilingual Healthcare Call Center Representative

Gainwell Technologies

Bilingual representative supporting California healthcare members with benefits, eligibility, and services at Gainwell Technologies. Handling inbound and outbound calls, issue resolution, and CRM documentation remotely.

Posted 8/5/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer service in a high-volume call center environment, effectively communicating in both English and Spanish. Proficient in utilizing CRM systems and navigating multiple computer applications to assist members with healthcare inquiries and services.

Highest-signal resume keywords

Bilingual CommunicationCustomer Relationship Management (CRM)High-Volume Call Center ExperienceVerbal and Written Communication SkillsProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsPassion for Helping Others

Tools & Technologies

CRM SystemsTelephone Technology

Industry Keywords

Healthcare BenefitsMember ServicesEligibilityService Level Agreements (SLAs)Customer Experience

About the role

Key responsibilities & impact

Answer inbound member calls and provide accurate information regarding healthcare benefits, eligibility, and available services
Research member inquiries, resolve issues, and respond within established service level agreements (SLAs)
Accurately document member interactions, resolutions, and follow-up activities within the customer relationship management (CRM) system
Collaborate with team members, leadership, and business partners to resolve member concerns and deliver an exceptional customer experience
Conduct outbound calls to members as needed to provide updates, obtain additional information, or support business initiatives
Assist members throughout California by telephone while navigating multiple computer systems
Help members access the healthcare information and services they need

Requirements

What you’ll need

Must reside in the state of California
Fluent in both English and Spanish with the ability to communicate effectively with members in both languages
Experience working in a high-volume inbound call center or customer contact center environment
Strong verbal and written communication skills with a passion for helping others
Comfortable navigating multiple computer applications, CRM systems, and telephone technology while assisting customers

Benefits

Comp & perks

Work flexibility
Learning and career development
Comprehensive training
Ongoing coaching
Opportunities for professional growth
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies