Healthcare Contact Center Agent

Gainwell Technologies

Healthcare Contact Center Agent role at Gainwell solving healthcare client inquiries and improving service quality. Collaborating in a fast-paced environment with a focus on problem resolution and adherence to service levels.

Posted 7/31/2026full-timeRemote • South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $29,100 - $41,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving. Proficient in utilizing help desk software and Microsoft Office applications to enhance client interactions and streamline processes.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsHelp Desk Software KnowledgeMicrosoft Office ProficiencyWritten And Oral Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ExperienceHelp Desk Software KnowledgeMicrosoft Office Proficiency

Soft Skills

Problem-Solving SkillsWritten And Oral CommunicationTeam Collaboration

Tools & Technologies

Help Desk SoftwareMicrosoft Office Applications

Industry Keywords

Client InquiriesService Level AgreementsProduction TargetsWorkflow Improvement

About the role

Key responsibilities & impact

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Requirements

What you’ll need

2 or more years of customer service experience in any industry
Knowledge of basic help desk software, computer software and Microsoft Office applications
Strong problem-solving skills to bring inquiries to effective resolution
Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

Benefits

Comp & perks

Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies