Freshworks

Solutions Engineer

• Collaborating with Enterprise customers to identify and address critical business challenges
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals
• Gathering requirements to clearly define customer problems
• Building and presenting compelling demonstrations of Freshworks products
• Articulating the value of Freshworks solutions to a variety of audiences
• Embracing lifelong learning and continuously developing skills
• Evangelizing the refreshing user experience offered by the Freshworks platform

Lead Solution Engineer

Account Executive

• Develop tailored ITSM and EX strategies for enterprise clients, demonstrating how Freshworks’ solutions enhance productivity and employee engagement.
• Collaborate with diverse decision-makers across departments to address their unique challenges and deliver impactful outcomes.
• Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles.
• Create and present compelling value propositions that align with enterprise customer goals and budgets.
• Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless end-to-end experiences for prospects and clients.

Account Executive, Enterprise

• Partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform
• Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins
• Deliver compelling and customized product demonstrations aligned to industry use cases, ROI models, and value storytelling
• Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions
• Contribute to competitive strategies, offer technical insights, and proactively mentor junior team members
• Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations
• Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements

Principal Solutions Engineer

Engineer

Lead Strategic Value Engagements: Drive high-impact discovery and value engineering initiatives with executive stakeholders at strategic accounts; act as a trusted advisor and consultative partner throughout the sales cycle.
Develop Executive-Level Business Cases: Create ROI/TCO analyses, scenario-based value models, and custom C-suite presentations tailored to complex enterprise needs.
Scale Value Engineering Globally: Contribute to the development of scalable tools, frameworks, and templates that enable global teams to execute value-driven sales strategies.
Influence GTM Strategy: Partner with senior leadership across Sales, Marketing, and Product to infuse customer value insights into messaging, positioning, and product roadmap alignment.
Coach & Mentor: Support onboarding and continuous enablement of Senior Value Engineers and cross-functional sellers on value methodologies and customer business outcomes.
Drive External Thought Leadership: Represent Freshworks at industry events, webinars, and customer advisory boards to promote our value-first perspective and elevate brand credibility.
Benchmarking & Market Insights: Leverage internal data and external research to define business benchmarks, industry trends, and value impact metrics that support strategic account planning.

Principal Value Engineer

• Collaborating with Enterprise customers to identify and address their most critical business challenges.
• Supporting the sales team by conducting discovery calls and delivering product demonstrations for active deals.
• Gathering requirements effectively to clearly define customer problems.
• Building and presenting compelling demonstrations of Freshworks products.
• Articulating the value of Freshworks solutions to a variety of audiences.
• Embracing lifelong learning and continuously developing your skills.
• Evangelizing the refreshing user experience offered by the Freshworks platform.

Lead - Solution Engineer

• Develop tailored ITSM and EX strategies for enterprise clients, demonstrating how Freshworks’ solutions enhance productivity and employee engagement
• Stakeholder Management: Collaborate with diverse decision-makers across departments to address their unique challenges and deliver impactful outcomes
• Pipeline Management: Build, maintain, and execute a robust sales pipeline, ensuring consistent progress through medium- to long-term sales cycles
• Customized Engagements: Create and present compelling value propositions that align with enterprise customer goals and budgets
• Collaborative Approach: Partner with Marketing, Solutions Engineers, and Customer Success teams to create seamless end-to-end experiences for prospects and clients
• You’ll thrive in complex, consultative sales processes with high-budget deals and medium-to-long sales cycles

Lead Solution Engineer

Account Executive, Enterprise

Principal Solutions Engineer

Principal Value Engineer

Lead - Solution Engineer

Account Executive - Strategic