Solutions Engineer

• Partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform
• Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins
• Deliver compelling and customized product demonstrations aligned to industry use cases, ROI models, and value storytelling
• Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions
• Contribute to competitive strategies, offer technical insights, and proactively mentor junior team members
• Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations
• Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements

Principal Solutions Engineer

Solutions Architect

Lead Pyxis Integration Engineer

Solutions Engineer

Solutions Architect

Solution Architect, AV/DVLED Solution and Design