Freshworks

Solutions Engineer

• Collaborating with our Enterprise customers to identify and address their most critical business challenges
• Supporting the sales team by conducting discovery calls and delivering product demonstrations
• Gathering requirements effectively to clearly define customer problems
• Building and presenting compelling demonstrations of Freshworks products
• Articulating the value of Freshworks solutions to various audiences
• Embracing lifelong learning and continuously developing skills
• Evangelizing the user experience offered by the Freshworks platform

Lead – Solution Engineer

Account Executive

• Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the the PH market, and exceed sales targets.
• Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts.
• Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth.
• Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement.
• Develop and maintain a strong, data-backed pipeline with accurate forecasting.
• Conduct in-person meetings and presentations, representing Freshworks in customer engagements and industry events across Singapore.
• Play a pivotal role in establishing Freshworks’ local presence—shaping go-to-market strategy, nurturing key partnerships, and contributing to the foundation of our long-term success in the PH region.

Account Executive, PH Territory – Singapore

• Execute territory strategies to win enterprise business, expand Freshworks’ footprint in the MY market, and exceed sales targets.
• Manage the full sales cycle—from prospecting to negotiation and closure—ensuring predictable outcomes and strong performance across key accounts.
• Build trusted relationships with senior executives, identify complex business challenges, and position Freshworks as a strategic partner that delivers ROI and growth.
• Work closely with cross-functional teams (Marketing, Customer Success, Solution Engineering, and Product) to deliver outstanding customer experiences and contribute to a culture of continuous improvement.
• Develop and maintain a strong, data-backed pipeline with accurate forecasting.
• Conduct in-person meetings and presentations, representing Freshworks in customer engagements and industry events across Singapore.
• Play a pivotal role in establishing Freshworks’ local presence—shaping go-to-market strategy, nurturing key partnerships, and contributing to the foundation of our long-term success in the MY region.

Lead, Account Executive

• Lead, mentor, and develop a high-performing Solution Engineering team in a fast-paced, high-growth environment.
• Recruit, onboard, and retain top Solution Engineering talent in line with business growth plans.
• Develop and execute a scalable Solution Engineering strategy across Germany and Continental Europe.
• Allocate resources effectively across territories to support business objectives and maximise impact.
• Provide ongoing coaching, performance management, and meaningful feedback to team members.
• Act as an active Solution Engineering leader, partnering with the team on strategic opportunities and customer engagements.
• Support revenue growth by demonstrating business value, delivering compelling product demonstrations, and helping customers envision future success with Freshworks.
• Build scalable and repeatable frameworks, programmes, and best practices to support growth across the region.
• Partner closely with Sales Leadership to improve pipeline quality, forecast accuracy, and overall win rates.
• Collaborate with Product Management and Product Marketing teams to influence product direction and advocate for customer requirements.
• Serve as a trusted advisor to internal and external stakeholders, including C-level executives, providing both business and technical insights.
• Develop competitive strategies and enablement programmes that strengthen our positioning in the market.

Manager – Solution Engineering

• Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and customer outcomes
• Lead AI advisory engagements with enterprise customers, facilitating executive workshops, discovery sessions, AI readiness assessments, business value discussions, and strategic planning sessions that align AI investments to measurable business objectives
• Partner with account teams to identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build compelling business cases for AI investments
• Help customers identify and prioritize high-value AI use cases across ITSM, ITOM, ITAM, Employee Service Management, and enterprise workflows, while defining success criteria and measurable outcomes
• Deliver compelling demonstrations, presentations, executive briefings, and proof-of-value engagements that showcase the business impact of Freshservice AI capabilities, including AI agents, workflow automation, agent productivity, self-service, and conversational experiences
• Develop scalable frameworks, playbooks, value assessments, and best practices that enable teams across North America to effectively position, sell, and demonstrate the value of AI solutions
• Act as a trusted advisor to Product and Engineering teams by sharing customer feedback, market trends, competitive intelligence, and emerging AI requirements that help shape future innovation
• Mentor and enable Solutions Engineers, Account Executives, and Customer Success teams on AI positioning, business value conversations, executive engagement, and industry best practices

Principal AI Solutions Engineer

Account Manager

• Identify, target, and sign SI partners (e.g., Capgemini, CGI, Unisys) aligned to Freshworks’ ITSM and CX growth priorities
• Build and maintain a pipeline of prospective SI partners, drawing on market mapping, ex-ServiceNow and ex-incumbent networks, and competitive intelligence
• Lead the end-to-end partner recruitment process — from initial outreach and business case development through to contract execution and onboarding
• Design and execute structured onboarding programs that bring new SIs to first-deal-ready status quickly: product knowledge, commercial terms, deal registration, pre-sales support model
• Build and maintain SI partner capability across sales, pre-sales, and delivery —ensuring partners can self-sufficiently position, scope, and close Freshworks-based solutions
• Develop joint go-to-market plans with each SI partner, including target verticals, solution plays, and co-sell motions with Freshworks field teams
• Drive participation in Freshworks enablement programmes, including accreditation, demo certification, and deal support resources
• Act as the primary relationship owner into SI practice leads and partner alliances teams, building multi-threaded engagement across sales, delivery, and leadership
• Own and actively manage a partner-sourced and partner-influenced pipeline, working with CAMs and field AEs to progress and close SI-originated opportunities
• Set and hold partners to joint pipeline targets and revenue commitments through structured QBR and business planning rhythms
• Co-sell alongside SI partners on key opportunities, providing commercial, technical, and executive support as required
• Track and report on SI pipeline health, deal velocity, and revenue contribution through Salesforce, ensuring accurate and up-to-date forecasting
• Contribute to the North America SI partner strategy, including partner selection criteria, tiering, and investment allocation
• Identify SI partners with existing ServiceNow or legacy ITSM practices as priority displacement targets and develop engagement plans accordingly
• Work cross-functionally with marketing, product, and pre-sales to develop SI-specific content, solution briefs, and campaign assets
• Feed market and competitive intelligence back into channel leadership, including partner sentiment, competitor partner programmes, and whitespace opportunity

Lead – Solution Engineer

Account Executive, PH Territory – Singapore

Lead, Account Executive

Manager – Solution Engineering

Principal AI Solutions Engineer

Principal AI Solutions Engineer

Partner Manager, North America