Freshworks

Business Development Rep

• Use an intent based approach to prioritize and target accounts, utilizing a myriad of research tools
• Conduct cold outreach to prospects via a multi-threaded approach including phone, email, and social selling
• Qualify prospects at all levels, including C-level executives, utilizing BANT and MEDDPICC
• Manage inbound leads from different sources, qualifying in and out for sales
• Create qualified opportunities for the sales organization
• Develop a strong relationship with Account Executives
• Become the ‘expert’ on the Freshworks product and service offerings and effectively communicate the value of each to prospects
• Utilize the CRM to accurately record all interactions and activities
• Meet and exceed quarterly quota targets

Business Development Representative

Learning and Development

• Design and develop technical eLearning certifications
• Build and maintain a library of technical enablement assets
• Create competitive deep-dive content and objection-handling scenarios
• Design scalable digital training experiences for global audiences
• Apply learning science principles to ensure training engagement
• Measure training effectiveness and continuously improve programs

Instructional Designer – Technical Sales Enablement

Account Executive

• Drive growth and consistently exceed revenue goals within a defined territory
• Win new (strategic/enterprise) accounts
• Strengthen relationships with existing customers
• Engage effectively with both business and technical decision-makers

Lead Account Executive

• Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery
• Navigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process
• Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreement
• Collaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer

Account Executive – Mid Market

Chief Marketing Officer

• Provide strategic, operational, and administrative support to the Chief Marketing Officer.
• Manage the CMO’s calendar, global travel, and communications.
• Build trusted relationships with internal partners and stakeholders.
• Handle highly confidential information with discretion.
• Prepare, review, and manage correspondence, presentations, and reports.
• Coordinate candidate interviews and onboarding logistics for executive hires.
• Partner with internal events team to support global events execution.
• Anticipate shifting priorities and proactively orchestrate workback plans for key business activities.

Executive Assistant – Chief Marketing Officer

Account Manager

• Grow key accounts through upsell, cross-sell, and renewals
• Build trust with executives by addressing critical challenges
• Lead complex sales cycles end-to-end
• Champion collaboration across teams
• Build a strong pipeline with accurate forecasting

Account Manager – Mid Market

Events

• Lead the strategic planning, content management, and onsite execution of annual GTM Kickoffs
• Manage logistics, agendas, and speaker prep in partnership with internal stakeholders and external vendors
• Plan and execute immersive quarterly in-person training events for new hires
• Support stakeholders with planning and execution of mid-year and team events and training activities
• Draft and deliver regular communications including newsletters, announcements, leadership updates and team-wide briefings
• Monitor the effectiveness of communications and events using surveys, feedback, open rates and participation metrics
• Develop and deliver engaging and informative sales training programs, both in-person and virtually
• Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team
• Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging
• Work closely with sales leadership to identify training needs and develop customized training plans for sales teams
• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs
• Assess the effectiveness of training programs and make recommendations for improvement

Manager – Enablement Delivery & Events

• Lead the strategic planning, content management, and onsite execution of annual GTM Kickoffs.
• Manage logistics, agendas, and speaker prep in partnership with internal stakeholders and external vendors.
• Plan and execute immersive quarterly in-person training events for new hires.
• Support stakeholders with planning and execution of mid-year and team events and training activities.
• Draft and deliver regular communications including newsletters, announcements, leadership updates and team-wide briefings.
• Monitor the effectiveness of communications and events using surveys, feedback, open rates and participation metrics.
• Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals.
• Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team.
• Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.
• Work closely with sales leadership to identify training needs and develop customized training plans for sales teams.
• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs.
• Assess the effectiveness of training programs and make recommendations for improvement.

Manager – Enablement Delivery and Events

Sales

• Manage our revenue growth for the Enterprise New Business in the DACH region
• Manage all aspects of the sales management process and Go to Market strategy for the sales team
• Establish strong working relationships with various cross-functional leadership roles and partners
• Implement local market plans and sales strategies to meet sales objectives
• Provide ongoing reporting and forecasting for your territory
• Build relationships with decision-makers and key influencers across multiple industries
• Act as a role model and cultural ambassador to ensure a great working environment