Freshworks

Events

• Lead the strategic planning, content management, and onsite execution of annual GTM Kickoffs
• Manage logistics, agendas, and speaker prep in partnership with internal stakeholders and external vendors
• Plan and execute immersive quarterly in-person training events for new hires
• Support stakeholders with planning and execution of mid-year and team events and training activities
• Draft and deliver regular communications including newsletters, announcements, leadership updates and team-wide briefings
• Monitor the effectiveness of communications and events using surveys, feedback, open rates and participation metrics
• Develop and deliver engaging and informative sales training programs, both in-person and virtually
• Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team
• Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging
• Work closely with sales leadership to identify training needs and develop customized training plans for sales teams
• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs
• Assess the effectiveness of training programs and make recommendations for improvement

Manager – Enablement Delivery & Events

• Lead the strategic planning, content management, and onsite execution of annual GTM Kickoffs.
• Manage logistics, agendas, and speaker prep in partnership with internal stakeholders and external vendors.
• Plan and execute immersive quarterly in-person training events for new hires.
• Support stakeholders with planning and execution of mid-year and team events and training activities.
• Draft and deliver regular communications including newsletters, announcements, leadership updates and team-wide briefings.
• Monitor the effectiveness of communications and events using surveys, feedback, open rates and participation metrics.
• Develop and deliver engaging and informative sales training programs, both in-person and virtually, that align with the overall sales strategy and goals.
• Regularly communicate with the field to gather feedback, assess needs, and ensure the sales enablement program meets the evolving requirements of the sales team.
• Collaborate with marketing, product, and enablement partner teams to create high-quality sales collateral, presentations, and playbooks that effectively communicate product value propositions and sales messaging.
• Work closely with sales leadership to identify training needs and develop customized training plans for sales teams.
• Provide ongoing support and resources to sales managers, ensuring they are equipped to reinforce best practices, drive team performance, and address individual development needs.
• Assess the effectiveness of training programs and make recommendations for improvement.

Manager – Enablement Delivery and Events

Sales

• Manage our revenue growth for the Enterprise New Business in the DACH region
• Manage all aspects of the sales management process and Go to Market strategy for the sales team
• Establish strong working relationships with various cross-functional leadership roles and partners
• Implement local market plans and sales strategies to meet sales objectives
• Provide ongoing reporting and forecasting for your territory
• Build relationships with decision-makers and key influencers across multiple industries
• Act as a role model and cultural ambassador to ensure a great working environment

Manager – Sales, New Business, DACH

Solutions Engineer

• Support the continued growth of the business in Germany
• Play a critical role by being the technical expert that helps the team with closing new business opportunities
• Consult or sell to the most strategic prospects and accounts at Freshworks in the region
• Provide a deep level of technical consultation to prospects and customers to support sales and channel goals
• Articulate our value proposition, technology solutions and offering thought leadership to both business and technical audiences
• Utilize strong technical, business, and customer skills to grow customer partnerships
• Present value based demos to prospects
• Participate in pre-sales efforts: technical sales presentations, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops

Lead – Solution Engineer

Account Manager

• Manage and grow existing Freshworks customers
• Drive upsell and cross-sell strategies
• Collaborate with cross-functional teams
• Develop long-term strategic relationships
• Close large and complex deals
• Analyze sales metrics and customer use cases

Account Manager – Mid Market

Account Executive

• Execute territory and account strategies to acquire and grow enterprise customers
• Prospect, qualify, and close complex, high-value opportunities within named enterprise accounts
• Lead end-to-end sales motions from discovery through negotiation and close
• Build strong relationships with customers, champions, technical decision-makers, and C-level executives
• Conduct deep discovery to understand customer technical environments, reliability challenges, and business priorities
• Articulate FireHydrant's value through outcome-driven, industry-relevant conversations
• Partner with Business Development, Solutions Engineering, Marketing, Customer Success, Implementations, and Deal Desk to deliver seamless customer experiences
• Share market insights and customer feedback to influence go-to-market strategy and product direction
• Maintain a robust, high-quality pipeline with accurate forecasting and disciplined opportunity management

Enterprise Account Executive – FireHydrant

• Drive Enterprise Growth
• Execute territory and account strategies to acquire and grow enterprise customers
• Prospect, qualify, and close complex, high-value opportunities within named enterprise accounts
• Own the Full Sales Cycle
• Lead end-to-end sales motions from discovery through negotiation and close
• Build strong relationships with customers, champions, technical decision-makers, and C-level executives
• Sell Strategically & Consultatively
• Conduct deep discovery to understand customer technical environments, reliability challenges, and business priorities
• Articulate FireHydrant's value through outcome-driven, industry-relevant conversations
• Collaborate to Win
• Partner with Business Development, Solutions Engineering, Marketing, Customer Success, Implementations, and Deal Desk to deliver seamless customer experiences
• Share market insights and customer feedback to influence go-to-market strategy and product direction
• Build a Predictable Business
• Maintain a robust, high-quality pipeline with accurate forecasting and disciplined opportunity management
• Travel as needed to engage customers in person, build trust, and represent FireHydrant and Freshworks with credibility and purpose

Enterprise Account Executive

Manager

• Own the engagement, communications, and operating narrative for the Global Field Organization.
• Translate GFO strategy into clear, focused priorities that resonate across regions and functions.
• Design and operate a predictable cadence of Field communications, leadership updates, and engagement moments that reinforce execution standards and reduce organisational noise.
• Support the deployment, tracking, and reporting of priority GFO strategy programs and initiatives, ensuring leaders have clear visibility into progress, risks, and outcomes.
• Participate in selected business reviews and operating forums, using insights to inform storytelling, engagement programs, and leadership messaging.
• Work directly with customers, in partnership with Sales, Customer Success, and Professional Services leaders, to gather feedback on how GFO programs are landing in practice.
• Synthesise customer feedback into clear themes, insights, and impact assessments, connecting external outcomes with internal execution signals.
• Use customer insight to inform program evolution, strategic adjustments, and future GFO priorities, ensuring programs remain grounded in real customer impact.
• Partner closely with Marketing, HR, Enablement, and Strategy teams, while retaining clear ownership of the Field-specific narrative and feedback loop.
• Surface and amplify examples of customer impact and execution excellence, making strong performance visible, shared, and repeatable across the organisation.

Manager, GFO – Engagement & Programs

• Manage our revenue growth for the Enterprise New Business in the DACH region
• Manage sales operations for the Enterprise New Business team of the DACH region
• Develop actionable insights with a test and learn approach to new initiatives
• Identify, recruit, and onboard top talent, continuously providing coaching and best-in-class training

Manager – Sales, New Business DACH

Full-stack Engineer

• Design, build, and maintain end-to-end product features across frontend, backend, and AI services
• Develop AI-powered capabilities such as recommendations, automation, summarization, classification, or decision support
• Integrate LLMs and ML models into production systems with attention to performance, reliability, and cost
• Build and consume well-designed APIs and services that support scalable AI workflows
• Collaborate closely with Product Managers, Designers, and Data/ML partners to translate business problems into technical solutions
• Ensure high code quality through testing, reviews, and adherence to engineering best practices
• Debug and resolve complex issues across the stack, including data, model behavior, and user experience
• Contribute to improving engineering standards, tooling, and developer experience within the team

Full Stack AI Software Engineer

• Lead Freshworks' efforts to build transformative partnerships with global enterprise organizations.
• Collaborate with internal teams to design and deliver highly customized solutions.
• Navigate complex organizational structures and secure buy-in from decision-makers.
• Leverage expertise in CX workforce transformation to craft tailored proposals.
• Lead relationship with CX persona for current customers and identify new growth paths.
• Build long-term, trusted relationships with C-suite executives and stakeholders.
• Strategically manage a high-value pipeline with long sales cycles.

Account Executive – CX

• Develop and execute customer-focused account plans
• Articulate value and engage executives
• Lead and close complex enterprise deals
• Collaborate with various departments
• Build and maintain a strong pipeline

Sales Manager – Account Management DACH

• Engage, Discover & Drive Results: Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets in an aligned territory.
• Execute the Sales Process: Lead the full sales cycle, from prospecting to negotiation and closure, to deliver predictable, high-performance results.
• Articulate Value: Build trusted executive relationships, address diverse business challenges, and position Freshworks as the partner of choice.
• Learn & Collaborate: Partner with cross-functional teams to deliver seamless customer experiences and contribute to a culture of shared success.
• Hunt & Prospect: Develop and manage a strong pipeline with accurate forecasting. Travel, as required, to connect with customers, strengthen relationships, and represent Freshworks with purpose.

Lead Account Manager DACH, fluent in German

• Deliver aggressive top-line revenue growth by driving new business through scalable, repeatable, structured go to market processes.
• Ensure the SLED vertical strategy is successfully implemented across the region, delivering regional financial target attainment.
• Build and lead a team of high performing Account Executives known for closing large deals in the SLED sectors and consistently exceeding quotas.
• Set and execute an aggressive customer acquisition strategy that will accelerate revenue growth from the SLED vertical.
• Cultivate executive relationships with partners, optimize partner performance through business reviews, identify additional business opportunities to expand revenue.

Director – Sales, SLED

• Execute territory strategies to win enterprise business, grow market presence, and consistently exceed targets
• Lead the full sales cycle, from prospecting to negotiation and closure
• Build trusted executive relationships, address diverse business challenges
• Partner with cross-functional teams to deliver seamless customer experiences
• Develop and manage a strong pipeline with accurate forecasting