Lead – Solution Engineer

Freshworks

Lead Solution Engineer at Freshworks enhances customer and employee experience with AI-driven solutions. Collaborate with clients and support sales with product demonstrations in a fast-paced environment.

Posted 7/23/2026full-timeRemote • Boston • Massachusetts • 🇺🇸 United StatesSenior💰 $136,085 - $168,105 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Solution Engineering with a strong focus on customer engagement, effective communication, and the ability to articulate product value. Proven experience in delivering compelling product demonstrations and collaborating with cross-functional teams in a dynamic sales environment.

Highest-signal resume keywords

Solution Engineering ExperienceSaaS Product SalesCross-Functional Team CollaborationPresentation SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Communication SkillsInterpersonal SkillsPresentation AbilitiesTime ManagementExecution Focus

Tools & Technologies

Freshworks PlatformITSM Platforms

Industry Keywords

SLEDManufacturingSalesCustomer EngagementUser Experience

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Collaborating with our Enterprise customers to identify and address their most critical business challenges
Supporting the sales team by conducting discovery calls and delivering product demonstrations
Gathering requirements effectively to clearly define customer problems
Building and presenting compelling demonstrations of Freshworks products
Articulating the value of Freshworks solutions to various audiences
Embracing lifelong learning and continuously developing skills
Evangelizing the user experience offered by the Freshworks platform

Requirements

What you’ll need

6-8 years of Solution Engineering experience
Excellent soft skills and presentation abilities
Proven capability to work on cross-functional teams
Strong verbal, written, presentation, and interpersonal communication skills
Demonstrated time management skills in a dynamic sales environment
Highly driven individuals with a focus on execution
A Bachelor’s degree is preferred but not required
Experience selling SaaS products to SLED/Manufacturing customers or ITSM platforms is preferred

Benefits

Comp & perks

Dental insurance
Medical insurance
Vision insurance
Disability insurance
Life insurance
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits