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Manager – Solution Engineering
FreshworksLead the Solution Engineering team for Freshworks in Germany. Drive business growth through strategic insights and effective resource allocation.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead, mentor, and develop a high-performing Solution Engineering team in a fast-paced, high-growth environment.
- Recruit, onboard, and retain top Solution Engineering talent in line with business growth plans.
- Develop and execute a scalable Solution Engineering strategy across Germany and Continental Europe.
- Allocate resources effectively across territories to support business objectives and maximise impact.
- Provide ongoing coaching, performance management, and meaningful feedback to team members.
- Act as an active Solution Engineering leader, partnering with the team on strategic opportunities and customer engagements.
- Support revenue growth by demonstrating business value, delivering compelling product demonstrations, and helping customers envision future success with Freshworks.
- Build scalable and repeatable frameworks, programmes, and best practices to support growth across the region.
- Partner closely with Sales Leadership to improve pipeline quality, forecast accuracy, and overall win rates.
- Collaborate with Product Management and Product Marketing teams to influence product direction and advocate for customer requirements.
- Serve as a trusted advisor to internal and external stakeholders, including C-level executives, providing both business and technical insights.
- Develop competitive strategies and enablement programmes that strengthen our positioning in the market.
Requirements
What you’ll need- Proven experience managing and developing high-performing pre-sales teams.
- Strong Solution Engineering, Sales Engineering, or Pre-Sales experience, ideally within the European market.
- Business-level fluency in German and English.
- Demonstrated ability to lead by example through hands-on engagement, coaching, and mentorship.
- Excellent communication, presentation, and stakeholder management skills.
- Strong ability to influence and collaborate within a matrixed organisation.
- Experience working cross-functionally to drive measurable business outcomes.
- Preferred Experience within the IT Service Management (ITSM) space.
- Strong understanding of enterprise software sales cycles and customer engagement strategies.
- Experience building competitive playbooks and partnering with Product Marketing on enablement initiatives.
- Bachelor's degree preferred; Master's degree is advantageous but not required.
Benefits
Comp & perks- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Solution EngineeringSales EngineeringEnterprise Software Sales CyclesCompetitive Playbooks DevelopmentCustomer Engagement StrategiesPerformance ManagementCoaching and MentorshipResource AllocationScalable Strategy DevelopmentProduct Demonstrations
Soft Skills
Excellent CommunicationPresentation SkillsInfluencing SkillsCollaborationTeam Development
Certifications
Bachelor's DegreeMaster's Degree (Preferred)