Manager – Solution Engineering

Freshworks

Lead the Solution Engineering team for Freshworks in Germany. Drive business growth through strategic insights and effective resource allocation.

Posted 7/2/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing high-performing Solution Engineering teams, with a strong focus on strategic execution and collaboration across sales and product functions. Proficient in managing pre-sales processes and delivering impactful customer engagements in the IT Service Management sector.

Highest-signal resume keywords

Solution Engineering LeadershipPre-Sales ExperienceBusiness-Level Fluency in German and EnglishStakeholder ManagementIT Service Management (ITSM) Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution EngineeringSales EngineeringEnterprise Software Sales CyclesCompetitive Playbooks DevelopmentCustomer Engagement StrategiesPerformance ManagementCoaching and MentorshipResource AllocationScalable Strategy DevelopmentProduct Demonstrations

Soft Skills

Excellent CommunicationPresentation SkillsInfluencing SkillsCollaborationTeam Development

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

IT Service Management (ITSM)Sales LeadershipCross-Functional CollaborationRevenue GrowthMarket Positioning

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Lead, mentor, and develop a high-performing Solution Engineering team in a fast-paced, high-growth environment.
Recruit, onboard, and retain top Solution Engineering talent in line with business growth plans.
Develop and execute a scalable Solution Engineering strategy across Germany and Continental Europe.
Allocate resources effectively across territories to support business objectives and maximise impact.
Provide ongoing coaching, performance management, and meaningful feedback to team members.
Act as an active Solution Engineering leader, partnering with the team on strategic opportunities and customer engagements.
Support revenue growth by demonstrating business value, delivering compelling product demonstrations, and helping customers envision future success with Freshworks.
Build scalable and repeatable frameworks, programmes, and best practices to support growth across the region.
Partner closely with Sales Leadership to improve pipeline quality, forecast accuracy, and overall win rates.
Collaborate with Product Management and Product Marketing teams to influence product direction and advocate for customer requirements.
Serve as a trusted advisor to internal and external stakeholders, including C-level executives, providing both business and technical insights.
Develop competitive strategies and enablement programmes that strengthen our positioning in the market.

Requirements

What you’ll need

Proven experience managing and developing high-performing pre-sales teams.
Strong Solution Engineering, Sales Engineering, or Pre-Sales experience, ideally within the European market.
Business-level fluency in German and English.
Demonstrated ability to lead by example through hands-on engagement, coaching, and mentorship.
Excellent communication, presentation, and stakeholder management skills.
Strong ability to influence and collaborate within a matrixed organisation.
Experience working cross-functionally to drive measurable business outcomes.
Preferred Experience within the IT Service Management (ITSM) space.
Strong understanding of enterprise software sales cycles and customer engagement strategies.
Experience building competitive playbooks and partnering with Product Marketing on enablement initiatives.
Bachelor's degree preferred; Master's degree is advantageous but not required.

Benefits

Comp & perks

Remote work options