Pacific Life

Manager, ServiceNow Platform Owner

Pacific Life

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Salary

💰 $148,230 - $181,170 per year

Job Level

SeniorLead

Tech Stack

ITSMServiceNow

About the role

  • Lead a team of developers, analysts, and vendor partners to develop & deliver high-quality technical solutions via the ServiceNow platform leveraging best practices and Agile principles
  • You will oversee the ServiceNow platform and its long-term strategy
  • You lead the planning, development, and deployment activities while defining the goals and timelines for ServiceNow projects and enhancements
  • You will be responsible for all ServiceNow integrations with SaaS platforms, AD, Workday, and Sailpoint
  • You will fill an existing role that sits on a team of over 100 FTEs and contractors for the Pacific Life Technology division
  • Platform Ownership: Take full ownership of the ServiceNow platform, including its architecture, configuration, and maintenance
  • Build organizational trust in the CMDB through partnerships with ITAM and Config Mgmt
  • Governance: Lead ServiceNow governance based on standard methodologies and ensure proper alignment to projects and major initiatives

Requirements

  • Bachelor’s degree in computer science, Engineering, or related discipline; or the equivalent combination of education, technical training, or equivalent work/military experience
  • 10+ years in the Information Technology field including 7+ years experience working with ServiceNow ITSM
  • 3+ years’ experience working with Hardware and Software Asset Management Programs
  • Experience leading a team, fostering a culture of excellence, collaboration, and continuous improvement
  • Expert understanding of key ITIL or functional domain concepts and their business applicability
  • Strong communication skills and experience managing IT/Business Stakeholders
  • Expert level ServiceNow reporting experience would be a plus or ability to give requirements to our Reporting Engineer to create actionable KPIs metric