Territory Business Manager – Neuromuscular
Takeda
Manager, ServiceNow Platform Owner
Pacific Life
full-time
Posted on:
Location: North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $148,230 - $181,170 per year
Job Level
SeniorLead
Tech Stack
ITSMServiceNow
About the role
- Lead a team of developers, analysts, and vendor partners to develop & deliver high-quality technical solutions via the ServiceNow platform leveraging best practices and Agile principles
- You will oversee the ServiceNow platform and its long-term strategy
- You lead the planning, development, and deployment activities while defining the goals and timelines for ServiceNow projects and enhancements
- You will be responsible for all ServiceNow integrations with SaaS platforms, AD, Workday, and Sailpoint
- You will fill an existing role that sits on a team of over 100 FTEs and contractors for the Pacific Life Technology division
- Platform Ownership: Take full ownership of the ServiceNow platform, including its architecture, configuration, and maintenance
- Build organizational trust in the CMDB through partnerships with ITAM and Config Mgmt
- Governance: Lead ServiceNow governance based on standard methodologies and ensure proper alignment to projects and major initiatives
Requirements
- Bachelor’s degree in computer science, Engineering, or related discipline; or the equivalent combination of education, technical training, or equivalent work/military experience
- 10+ years in the Information Technology field including 7+ years experience working with ServiceNow ITSM
- 3+ years’ experience working with Hardware and Software Asset Management Programs
- Experience leading a team, fostering a culture of excellence, collaboration, and continuous improvement
- Expert understanding of key ITIL or functional domain concepts and their business applicability
- Strong communication skills and experience managing IT/Business Stakeholders
- Expert level ServiceNow reporting experience would be a plus or ability to give requirements to our Reporting Engineer to create actionable KPIs metric
