Freshworks

Principal Value Engineer

Freshworks

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Salary

💰 $166,400 - $208,000 per year

Job Level

Lead

Tech Stack

ITSM

About the role

  • Lead Strategic Value Engagements: Drive high-impact discovery and value engineering initiatives with executive stakeholders at strategic accounts; act as a trusted advisor and consultative partner throughout the sales cycle. Develop Executive-Level Business Cases: Create ROI/TCO analyses, scenario-based value models, and custom C-suite presentations tailored to complex enterprise needs. Scale Value Engineering Globally: Contribute to the development of scalable tools, frameworks, and templates that enable global teams to execute value-driven sales strategies. Influence GTM Strategy: Partner with senior leadership across Sales, Marketing, and Product to infuse customer value insights into messaging, positioning, and product roadmap alignment. Coach & Mentor: Support onboarding and continuous enablement of Senior Value Engineers and cross-functional sellers on value methodologies and customer business outcomes. Drive External Thought Leadership: Represent Freshworks at industry events, webinars, and customer advisory boards to promote our value-first perspective and elevate brand credibility. Benchmarking & Market Insights: Leverage internal data and external research to define business benchmarks, industry trends, and value impact metrics that support strategic account planning.

Requirements

  • 7+ years of experience in Value Engineering, Strategy Consulting, Enterprise Pre-Sales, or a similar role in a SaaS or enterprise software environment. Demonstrated expertise in building executive-level business cases with deep understanding of ROI, TCO, payback period, and financial justification frameworks. Exceptional presentation and storytelling skills with a proven ability to influence C-level stakeholders across business and technical domains. Deep familiarity with enterprise buying cycles and B2B sales motions, ideally in CRM, ITSM, CX, or related verticals. Strategic thinker with strong business acumen, financial modeling capability, and executive presence. Collaborative leader comfortable working across functions in a fast-paced, matrixed environment. High degree of intellectual curiosity, resilience, and a bias for action.