Fresenius Medical Care

Therapist

• Supporting the development of new business and the protection of existing business through the delivery of high-quality clinical training and education to end users of our products
• Involved in developing and delivering added value clinical training to groups and individuals within the NHS and providing support to nursing and medical staff on an on-going basis
• Need to have an awareness of competitor products, services and activity
• Build and maintain relationships with key customers as identified in Territory Action Plans
• Work closely and pro-actively with your Regional Business Manager to ensure all activities are aligned to the Territory Action Plan and overarching strategy for the business

Therapy Specialist Nurse

Operations

• Ensure end-to-end operational excellence of digital services
• Manage their lifecycle, partner performance, service quality, and cross-functional coordination
• Implement the operational strategy for digital services
• Ensure reliability, scalability, recoverability, security, and efficiency of digital services
• Lead the resolution of operational issues
• Maintain service documentation
• Manage relationships with key technology and service partners
• Develop analytics, KPIs, and performance reporting for services
• Manage incidents, problems, and change requests
• Lead and manage complex projects

Operations Service Owner

Field Engineer

• Performs client-site installation, service and maintenance on company manufactured and/or distributed equipment
• Provides technical support in the diagnosis of operational and/or technical issues of applicable equipment
• Ensures data accuracy and integrity within applicable systems throughout the documentation process of all completed services performed
• Maintains field service inventory in compliance with management recommendations
• Contributes to the improvement of ongoing operations within the assigned function(s) to maximize efficacy and efficiency in alignment with company goals and objectives
• Assists with various projects as assigned by direct supervisor.

Field Service Technician

Insurance

• Explores, recommends, and coordinates insurance and potential financial assistance options available to kidney dialysis patients.
• Meets regularly with dialysis patients to educate on insurance options.
• Ensures patients have followed through with the application process.
• Discusses situation and options if employment status changes.
• Completes and follows up with paperwork when claims are disputed for non-payment.
• Monitors and verifies Medicaid status monthly for each patient.
• Prepares and analyzes monthly reports to track work progress on caseloads.

Insurance Coordinator

Compliance

• Leads regulatory surveys and promotes utilization of continuous quality improvement (CQI) principles, methods, and tools
• Directs, investigates and resolves regulatory compliance concerns
• Leads coordination with Quality, Education and Operational management to ensure the continual improvement of regulatory compliance by company facilities
• Ensures compliance by company facilities to federal, state and local laws and regulations
• Serves as regulatory expert and resource
• Leads Clinical, and Operational teams in creating and sustaining a culture of regulatory compliance
• Acts as lead amongst Quality, Education and Technical departments to provide educational activities as needed to achieve compliance with federal, state, and local laws and regulations
• Identifies improvement opportunities to ensure compliance with company standards, policies and procedures, as well as federal, state and local regulations by conducting facility audits
• Conducts exit conferences with facility management staff to review survey findings and to make recommendations
• Provides guidance to operations in the development, implementation and monitoring of a Plan of Correction (POC), improvement projects and activities
• Monitors, trends and analyzes audit results, ensures thorough root cause analyses and recommends process changes as identified
• Conducts facility mock surveys to evaluate conformance to state licensure and CMS Conditions of Coverage to ensure safe operational condition and external survey readiness
• Educates and advances the use of the Quality Assessment and Improvement (QAI) Program tools and promotes utilization of Continuous Quality Improvement principles

Senior Regulatory Manager

Clinical Operations

• Directs and grows a dialysis business within a defined region through effective leadership and management of all aspects of customer service, quality patient care, marketing and responsible financial management.
• Practices cost containment strategies, maintaining profitability and growth while ensuring compliance with applicable company and regulatory requirements.
• Assists divisional management with the development, implementation and management of divisional and company initiatives and strategies.
• Provides leadership, guidance and coaching for all direct reports to maintain an engaged and productive workforce.
• Ensures the provision of outstanding patient care whilst maintaining compliance with all applicable regulatory and company requirements and standards.
• Regularly interacts with executives and/or major customers.
• Oversees the application and implementation of established policies and the control and effective utilization of physical and financial resources.
• Responsible for profit and loss management of facilities and dialysis programs within the region including ensuring the optimal performance of facility operations to achieve or exceed budgets and key performance indicators.
• Collaborates with pertinent division management to develop and implement a regional marketing plan to support regional growth and profitability including facility startups.

Regional Vice President – Clinical Operations

• Explores, recommends, and coordinates the insurance and potential financial assistance options available to kidney dialysis patients in a specified geographic area, while maximizing revenue for the company.
• Supports FMCNA's mission, vision, core values and customer service philosophy.
• Adheres to the FMCNA Compliance Program, including following all regulatory and company policy requirements.
• Meets regularly with dialysis patients at the clinic(s) in the assigned region to educate and coordinate insurance options.
• Ensures patients have followed through with the application process.
• Completes and follows up with paperwork when claims are disputed for non-payment.
• Monitors and verifies the Medicaid status of each patient on a monthly basis and determining the spend down amounts.
• Prepares, analyzes and reviews monthly reports to track work progress on caseloads.

General Counsel

• Provide legal advice, counsel and guidance on trade governance matters including customs and export controls
• Ensure that FME and affiliates operate in accordance with applicable trade governance laws and regulations
• Support and advise on the optimization of supply chains to achieve cost optimization
• Support the integration and automation of trade governance processes into FME’s global operations
• Continuous review of customs and export controls legislation and its applicability to FME
• Legal support and guidance in customs broker engagement and performance reviews
• Collaboration with stakeholders for assessing training needs
• Support the coordination of global support for handling trade authorities' audits and challenges

Therapy Specialist Nurse

Operations Service Owner

Field Service Technician

Insurance Coordinator

Senior Regulatory Manager

Regional Vice President – Clinical Operations

Insurance Coordinator

Junior Legal Counsel, Customs and Export Controls Governance