FreedomCare

People Operations

• Providing person-centred, relationship-led support tailored to each child or young person
• Creating calm, predictable, emotionally safe environments
• Supporting emotional regulation before expectation or demand
• Building consistent, trusting relationships over time
• Using reflective practice to understand the meaning behind behaviour
• Supporting development, confidence, independence, and participation
• Working flexibly across home, education, residential, and community settings
• Recording and reflecting on practice professionally and thoughtfully

Children & Young People Support Practitioners

Artificial Intelligence

• Identify and implement AI solutions across key areas
• Improve how teams handle high volume, repetitive tasks by embedding AI into existing processes
• Partner with business leaders to prioritize and solve operational bottlenecks
• Design, test and refine prompts to drive accurate, consistent, and high-quality outputs from AI systems
• Build and optimize AI agents and copilots used by internal teams
• Develop tools, automations and systems to support AI-driven workflows
• Define and track metrics to evaluate AI output quality and workflow performance
• Partner closely with cross-functional teams to effectively implement solutions

AI Prompt Engineer

Manager

• Lead end-to-end and revenue cycle operations including billing, claims submissions, denial management, accounts receivable and collections
• Evaluate existing processes and implement improvements to increase accuracy, efficiency and scalability
• Lead the development of modern, scalable revenue cycle infrastructure capabilities to support organizational growth
• Oversee billing operations across multiple payer types (Medicaid, managed care, etc.)
• Monitor and improve key revenue cycle metrics including days in accounts receivable, denial rates, clean claim rates and collections performance
• Implement strategies to reduce aging AR and improve overall cash flow
• Create workflows, policies and procedures across revenue cycle operations
• Partner with Finance, IT and Operations to evaluate and optimize revenue cycle technology
• Implement reporting and dashboards to improve data visibility and operational decision making
• Partner with the VP of Finance to support revenue forecasting, financial planning and cash flow projections
• Collaborate with Operations, Compliance and IT to ensure alignment between service delivery, payroll and billing
• Provide senior leadership with insights into revenue performance, reimbursement trends and operational risks
• Lead and develop revenue cycle team members responsible for billing, accounts receivable and collections
• Establish performance metrics and accountability structures
• Build a foundation of operational excellence, accountability, and continuous improvement.

Children & Young People Support Practitioners

AI Prompt Engineer

Senior Manager – Revenue Cycle Management