Care Specialist I

FreedomCare

Care Specialist I providing customer service support and managing inquiries in healthcare. Engaging with clients and caregivers for high service delivery.

Posted 6/24/2026full-timeHarrisburg • Pennsylvania • 🇺🇸 United StatesJunior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Manage a high-volume inbound/outbound Service Center Calls dealing with Human Resources related inquiries
Follow up with patients, caregivers, and health plans for time sensitive inquiries and escalations
Maintain exceptional customer service for all callers
Input accurate data entry of sensitive information
Conduct status reviews, over the phone, and record reviews, to ensure service delivery of caregivers and compliance
Screen patients and caregivers for additional programs and benefits
Maintain reliable work schedules
Display empathy, actively listening, and clearly communicate with callers
Address all questions or complaints, and provide an accurate and efficient response time of resolution
Follow up and engage with patients and caregivers via phone calls, SMS, and emails
Serve as a key point-of-contact for enrolled caregivers
De-escalate situations involving dissatisfied customers
Adhere to a revolving monthly client service and compliance standard
Effectively input and update the case file and account data within CRMs
Manage call dashboards and reporting to assist in managing assignments

Requirements

What you’ll need

Must be willing and able to travel to our Pittsburgh, PA office 3 times a week
Previous experience in a Customer Service environment
At least 1 year of experience in high-volume inbound call center or contact center environment
Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to organize, set priorities and manage time effectively
Strong verbal and written communication skills
Ability to resolve issues over the telephone with eager customers
Attention to detail in reviewing records
Ability to meet and/or exceed targets/metrics
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer servicecase file managementcall managementissue resolutionrecord reviewmetrics managementmultitaskingtyping skillstime management

Soft Skills

empathyactive listeningcommunicationorganizationpatienceproblem-solvingprioritizationattention to detailcustomer engagementde-escalation