Care Specialist I, LHCSA

FreedomCare

Care Specialist I at FreedomCare managing and coordinating home care services for patients within regulations. Ensuring high-quality care and compliance with requirements in a remote setting.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $23 per hourWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer servicetime managementdocumentationcompliance monitoringissue resolutionrecord reviewperformance metrics trackingschedulingstaffing managementElectronic Visit Verification (EVV)

Soft Skills

empathyactive listeningpatienceorganizationverbal communicationwritten communicationadaptabilityproblem-solvingattention to detailde-escalation

Tools & Technologies

SalesforceMedflytVerintCRMsWorkforce Technology

Certifications & Qualifications

high school diplomaAssociate’s degreeBachelor’s degree

Industry Keywords

LHCSA regulationsDepartment of Health (DOH)home health carepatient careservice deliverycall center environmenthealthcare agencycompliance standardsshift changespatient needs

About the role

Key responsibilities & impact

Coordinate and manage patient care and service delivery in accordance with LHCSA regulations and individualized care plans
Serve as the primary point of contact for patients, providers, and home health aides, ensuring clear and timely communication
Schedule, assign, and maintain appropriate staffing coverage, including managing callouts, emergencies, and shift changes
Match aides to patients based on skills, availability, and patient needs to ensure quality care
Monitor and enforce compliance with Electronic Visit Verification (EVV) requirements, including proper clock-in/clock-out practices
Address missed visits, incomplete shifts, and timekeeping discrepancies while educating aides on compliance standards
Ensure all services are delivered within authorized hours and in alignment with regulatory requirements
Respond to and resolve patient, family, and aide concerns in a timely and professional manner
Escalate clinical, operational, or compliance-related issues as appropriate
Maintain accurate and timely documentation of all interactions, incidents, and updates in the system
Track and report service gaps, compliance issues, and performance metrics
Ensure records meet LHCSA, Department of Health (DOH), and internal audit standards

Requirements

What you’ll need

High school diploma or equivalent required (Associate’s or Bachelor’s degree preferred)
1+ years of customer service in a high volume call center environment, healthcare or homecare agency
Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint
A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
Ability to organize, set priorities and manage time effectively
Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types
Ability to resolve issues over the telephone with eager customers, comfortably, defusing and de-escalating frustrated callers successfully
Attention to detail in reviewing records
Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking
Exceptional customer service skills
Excellent communication and problem-solving skills
Ability to work in a fast-paced, high-volume environment

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities