Call Center Team Lead, Intake

FreedomCare

Team Lead of Intake leading a team of Intake Specialists at FreedomCare. Overseeing workflows and ensuring high-quality customer service for patients and caregivers.

Posted 5/28/2026full-timeRemote • Montana • 🇺🇸 United StatesSenior💰 $24 - $26 per hourWebsite

About the role

Key responsibilities & impact

Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
Manage relationships with external partners/organizations
Manage process improvement by identifying system or workflow areas of opportunity
Responsible for disseminating information and training from senior management and other departments to their direct reports
Interviews candidates, trains employees, and does continued training with their team

Requirements

What you’ll need

Experience managing/supervisory a group or team of employees
Exceptional experience leading, mentoring and developing their employees
Experience with performance management
Demonstrate proficiency in our Intake process and systems at FreedomCare
Self-motivated with a drive to exceed open case targets and metrics
Strong analytical, organization and time management skills
Ability to motivate team to meet and/or exceed case management targets or metrics
Excellent communication, critical thinking and organizational skills
Self-motivated, work independently and ability to make informed decisions
Bilingual Spanish is strongly preferred

Benefits

Comp & perks

Competitive compensation
Medical benefits
Retirement plans
Wellness programs
Ongoing learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipmentoringperformance managementanalytical skillsorganizational skillstime managementcommunication skillscritical thinkingmotivationdecision making