Franke Group

Chief Marketing Officer

• Develop and own the marketing strategy for Germany and Austria
• Lead and develop the marketing team and manage external agencies
• Plan and own the marketing budget and ensure KPI-based management
• Analyze the market, customers and competition, and identify growth opportunities
• Strengthen brand positioning and ensure a consistent brand presence
• Develop integrated marketing campaigns for lead generation
• Own content and digital marketing (website, SEO/SEA, social media)
• Plan and manage trade shows, events and conferences
• Work closely with Sales, Service, Global Marketing and HR

Head of Marketing

Account Manager

• Achieve sales growth targets and market share gains.
• Develops and maintains relationships with assigned key customer contacts and corporate departmental decision-makers to assure complete understanding and knowledge of customer operational and menu objectives / plans and customer political atmosphere.
• Defend organization from competitors and provide feedback to appropriate management team regarding the competitive landscape.
• Establish and execute regularly scheduled executive review process with both corporate senior managers and critical regional stakeholders.
• Prepares and communicates monthly progress reports relative to business development, quotes, and/or summary of activities.
• Coordinates and communicates results of all new product field testing and takes immediate action to resolve any product performance issues that may arise during the test period.
• Investigates and determines cause of customer initiated issues related to product functionality and / or service levels and provides timely internal and external communication of corrective actions implemented.
• Serves as liaison between customer and all associated company divisions as required.
• Attend and coordinate customer and industry related trade shows and conventions.

Project Manager

• Manage day-to-day project development from initiation to completion.
• Document project scope.
• Organize projects in logical, cost effective, and measurable steps.
• Track and report project progress on a consistent and accurate basis.
• Coordinate cross functional activities.
• Integrate company standards and policies with project requirements.
• Recommend solutions, implementation, and deployment within project life-cycle, as necessary.
• Document and report project information, as needed, utilizing appropriate systems.
• May provide training following project deployment.
• Document product process and procedure documents.
• Other duties as assigned.
• Reliable attendance is a must.

Financial Planning and Analysis

• Act as strategic finance business partner to Plant Manager and leadership team.
• Provide clear, transparent financial reporting and operational performance analysis.
• Translate financial results into operational action plans.
• Actively challenge assumptions and ensure fact-based decision making.
• Ensure early visibility of risks and deviations.
• Establish financial transparency across all plant functions.
• Establish and continuously improve production and standard cost accounting.
• Develop reliable BOM, routing and standard cost transparency.
• Analyze production variances and drive corrective actions.
• Implement robust cost tracking during ramp-up phase.
• Ensure strict budget adherence and cost control.
• Monitor working capital, inventory levels and cash flow impact.
• Ensure cost absorption logic is transparent and sustainable.
• Identify gaps in financial and operational processes.
• Drive implementation of structured controlling routines.
• Improve data quality, reporting accuracy and KPI reliability.
• Ensure SAP and ERP data integrity (FI/CO + PP integration).
• Build scalable reporting frameworks suitable for plant growth.
• Lead budgeting, forecasting and long-range planning.
• Develop scenario planning for ramp-up volatility.
• Implement KPI dashboards covering: Production efficiency, Cost absorption, Inventory accuracy, Capex tracking, Labor productivity.
• Provide monthly performance transparency to Group.

Finance Manager

Customer Support

• Provide phone and written support to our trade partners and end customers on product-specific and technical inquiries
• Perform initial analysis and resolution of issues using provided tools and knowledge bases
• Escalate service requests to 2nd-level support for complex cases
• Ensure fast, customer-focused solutions to improve customer satisfaction
• Track all inquiries in the ticketing system and document all actions taken
• Contribute to the creation of self-service resources and the continuous improvement of our knowledge base

Customer Service Representative – 1st-Level Support

Accountant

• Facilitate the month-end closing for the organization
• Maintain accurate fixed asset records
• Review general ledger coding and allocation of invoices
• Prepare monthly, quarterly and annual reports for management
• Facilitate intercompany invoicing and reconciliations
• Participate in recommendations to management
• Prepares reports for review
• Assist with budget preparation and presentations
• Assist with both external and internal audits
• Other general accounting projects as needed.

Staff Accountant

Procurement

• Develop and execute the Category Strategy / Roadmap which captures all market and product needs coming from cluster organization & market insights for the Hoods​
• Manage product portfolio (i.e. introduction, product lifecycle & margin management), including marketing story development, training support and price recommendations
• Investigate new business / product family opportunities, building and implementing a full business development strategy​
• Serve as the central resource with design, process, manufacturing, test, quality and marketing as the product(s) move to production and distribution.

Global Category Manager – Hoods

Field Engineer

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
• Highlight Technical skills gap
• Highlight customer skills gap
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Field Service Engineer

Engineer

• Developing a current system to allow for all system inspections to be recorded for review and auto emailed to customer post review
• Stay current with coffee machine technology and safety regulations
• Act as the Authorised Person for pressure systems within Franke Coffee Systems UK
• Oversee processes used by field technicians and maintain the compliance portal
• Ensure adherence to all relevant pressure systems safety regulations (e.g., PSSR)
• Conduct comprehensive risk assessments and implement mitigation measures
• Develop clear operating procedures for pressure system reviews and ensure compliance with PSSR
• Ensure all pressure systems are inspected annually and communicate any compliance issues to partners and internal teams
• Collaborate with production teams on design reviews and risk assessments to ensure safe system design and operation
• Develop and maintain a portal for internal and external access to inspection schedules and reports
• Ensure accurate, accessible documentation of all inspections to demonstrate compliance
• Train field service technicians on the safe operation and maintenance of pressure systems
• Conduct regular audits of technician performance and maintain audit records
• Promote and maintain a strong safety culture within Franke Coffee Systems

Incorporated Engineer

• Manages day-to-day project development from initiation to completion
• Documents project scope
• Tracks and reports project progress on a consistent and accurate basis
• Organizes major project assignments in logical, cost effective, and measurable steps
• Coordinates with Sales Management to provide consultation to customer
• Recommends solutions, implementation, and deployment within project life-cycle, as necessary
• Acts as point-of-contact and subject matter expert on behalf of the company
• Responsible for continuous improvement of overall project coordination and administration
• Follows general guidelines and standard operating procedures but has authority to deviate in the best interest of the company
• Investigates and resolves issues on behalf of the customer and company
• Coordinates cross functional activities
• May find, qualify and hire subcontractors and vendors
• Ensures 100% project execution and timely closure
• May train and mentor Project Managers, Subcontractors and Project Coordinators
• Acts as a mentor to Project Manager I and/or Customer Service Associates
• Document lessons learned after project completion.

Project Manager II

Analyst

• Maintain a continuous, proactive study of the Mexican Customs Law (Ley Aduanera), General Foreign Trade Rules (RGCE), and Federal Tax Code updates to ensure the plant’s operations are always compliant.
• Conduct technical origin qualifications for products under USMCA and EU-Mexico (TLCUEM) trade agreements; manage the issuance and solicitation of certificates of origin.
• Oversee the administration of Annex 24 and Annex 30 systems to ensure temporary imports are properly reconciled and discharged within legal timeframes.
• Assign and audit Harmonized Tariff Schedule (HTS) codes for raw materials and finished goods for both Mexican and international customs.
• Manage all digital filings through the Mexican Digital Window for Foreign Trade (VUCEM), including value declarations and digital documents.
• Audit customs broker (pedimento) files for accuracy and serve as the primary point of contact for resolving clearance delays.

International Trade Analyst

Support Engineer

• Responsible for the quality and execution of technical phone assistance and training for Franke equipment.
• Maintain and facilitate Franke internal programs.
• Prepare equipment and spaces for customer and provider display or use.
• Provide excellent customer service directly or indirectly through interactions with service providers and customers.
• Maintain a mindset of continuous improvement in terms of customer satisfaction and the development of resources for field support.
• Provide technical assistance and resources by ensuring that product know-how is transferred and understood.

Technical Support Specialist II

• Perform daily Accounts Payable (AP) tasks as directed by the finance team.
• Reconcile employee and vendor advances.
• Reconcile vendor accounts to ensure correct balances.
• Review GR/IR discrepancies and support corrective actions.
• Maintain required documentation and follow established finance procedures.
• Collaborate with team members to support month-end closing activities as needed.
• Contribute to process improvements and efficiency initiatives within the AP function.

Finance Trainee

Human Resources

• Vollständige Verantwortung für die Employee-Lifecycle-Prozesse – von der Rekrutierung bis zum Offboarding.
• Strategische HR-Beratung und -Unterstützung für die Managing Directors zweier Divisionen (FS und HS), den VP HR FS EMEA, den HR Director HS EMEA, den HR Head Franke Operations sowie die Führungsteams in allen personalrelevanten Angelegenheiten.
• Sicherstellung der Einhaltung standardisierter HR-Prozesse und Harmonisierung lokaler Implementierungen innerhalb von Deutschland.
• Leitung von Initiativen in den Bereichen Mitarbeiterengagement, Organisations- und Talententwicklung, Training, Employer Branding und Rekrutierung.
• Verantwortung für die HR-Administration einschließlich Payroll, Verträge, Zeiterfassung und Verwaltung der betrieblichen Altersvorsorge.
• Umsetzung der HR-Strategie auf lokaler Ebene sowie entsprechende Follow-ups.
• Weiterentwicklung einer Employer-Branding-Strategie zur Gewinnung von Top-Talenten und Förderung langfristiger Mitarbeiterbindung.
• Überwachung und Koordination von Trainings- und Entwicklungsprogrammen.
• Hauptansprechpartner für die lokalen Betriebsräte und Sicherstellung einer vertrauensvollen Zusammenarbeit mit den Arbeitnehmervertretungen.
• Beratung von Management, Führungskräften und Mitarbeitenden in arbeitsrechtlichen und HR-bezogenen Fragestellungen.
• Enge Zusammenarbeit mit regionalen und globalen HR-Teams, um sicherzustellen, dass lokale Praktiken mit der übergeordneten Corporate-HR-Strategie übereinstimmen.
• Implementierung und Überwachung der Einhaltung der EU-Vorschriften zur Entgelttransparenz, um vollständige Übereinstimmung mit gesetzlichen und unternehmensinternen Anforderungen sicherzustellen.
• Steuerung des HR-Budgetings sowie Beitrag zu Reporting und Datenanalysen zur Unterstützung fundierter Geschäftsentscheidungen.
• Sicherstellung der vollständigen Einhaltung des deutschen Arbeitsrechts, der Tarifverträge sowie der Gesundheits- und Sicherheitsstandards.
• Führung und Weiterentwicklung von Talenten innerhalb der HR-Organisation.

Country Head HR – Germany

• To provide first-line after-sales support to customers and consumers by handling incoming phone calls and emails.
• To process orders for replacement products, accessories and spare parts
• To maintain a database of all sink and tap complaints to ensure that all complaints are logged and managed successfully.
• To maintain an in-house system to stock and support spare parts for all products
• To provide general administrative support.
• To provide back-up cover for the Sales Back Office when required
• Other duties as required by the Team Leader/ Consumer Care Manager